Paris182 Posted January 16, 2016 Share Posted January 16, 2016 I am trying to use CCleaner on my very old computer using Windows7 Home Premium. It consistently crashes. Any ideas or help? Thanks Link to comment Share on other sites More sharing options...
Moderators Andavari Posted January 17, 2016 Moderators Share Posted January 17, 2016 Which version of CCleaner? Crashes when, when you're trying to install, or trying to open an already installed CCleaner? If it crashes during install you can get the newest Slim build at: https://www.piriform.com/ccleaner/builds Link to comment Share on other sites More sharing options...
Paris182 Posted January 17, 2016 Author Share Posted January 17, 2016 I am using the newest version of cleaner (the free version0, downloaded just last week. The program crashes midway during the cleaning. When it is about 50% through, Thanks Link to comment Share on other sites More sharing options...
Moderators mta Posted January 18, 2016 Moderators Share Posted January 18, 2016 What does the progress bar say the cleaning state is when it crashes? What is your AV software? Does it still crash when the PC is booted in Safe Mode? Have you any custom INCLUDE's, or do you use winapp2.ini or any other enhancements above and beyond the normal CC default settings? Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Paris182 Posted January 19, 2016 Author Share Posted January 19, 2016 It says "The system has caused the program to crash....MS will not look for solution I am using the software that came with the program I have not booted it in safe mode so I don't know There are no "Includes" Thanks Again Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted January 19, 2016 Moderators Share Posted January 19, 2016 Do you have an anti-virus installed on your machine? If yes, what is it called? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators mta Posted January 19, 2016 Moderators Share Posted January 19, 2016 Do you know how to put your PC into Safe Mode? Running CC from Safe Mode and having it work or still crash may help the forum members help you. And, right before it crashes, along the top will be a green progress bar, under that, a spinning wheel, to the right of that it tells you the area currently being cleaned; browser, temporary files, custom files and so forth, if you watch that and tell us the last area it was doing right before the crash, that could also help us help you. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted January 19, 2016 Moderators Share Posted January 19, 2016 And, right before it crashes, along the top will be a green progress bar, under that, a spinning wheel, to the right of that it tells you the area currently being cleaned; browser, temporary files, custom files and so forth, if you watch that and tell us the last area it was doing right before the crash, that could also help us help you.Much more useful to run a debug (see sticky at top of bug reporting board for instructions); the area currently cleaned will often show the item cleaned before the crash as opposed to the one causing the crash. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators mta Posted January 20, 2016 Moderators Share Posted January 20, 2016 yep. using the /DEBUG switch is also an excellent idea. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
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