minmn Posted November 28, 2013 Share Posted November 28, 2013 CCleaner does not clean AVG Internet security 2014. AVG is a common program. CCLeaner USED to clean my older version. Is Piriform planning on correcting this? Thx Link to comment Share on other sites More sharing options...
Moderators mta Posted November 28, 2013 Moderators Share Posted November 28, 2013 Clean in what way? Do you mean AVG's log files and similar? Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Moderators Andavari Posted November 28, 2013 Moderators Share Posted November 28, 2013 Is Piriform planning on correcting this? I wouldn't call it correcting, it just takes them time to update CCleaner since they have to play catchup after the fact when programs are updated, i.e.; antivirus, browsers, etc., that are always changing something. Link to comment Share on other sites More sharing options...
minmn Posted November 29, 2013 Author Share Posted November 29, 2013 Clean in what way? Do you mean AVG's log files and similar? Hi, If you see the attached screen shot [in post below], you will notice that AVG is not even listed as an item to clean. My previous AVG version used to be listed and cleaned until I changed to 2014. Oddly, CCleaner lists McAfee which I do not have and never had. What is a typical time frame to update CC once a major software program updates? Any hope soon for AVG2014? Thx Link to comment Share on other sites More sharing options...
minmn Posted November 29, 2013 Author Share Posted November 29, 2013 oops here is the attachment mentioned in the post above. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted November 29, 2013 Moderators Share Posted November 29, 2013 Ccleaner uses a file or registry key to detect programs. These items change as new versions are released. The developers, at times, must rely on the public winapp2.ini file template for new programs (after all we can't expect them to know and have every program that needs cleaning). Often when a program is uninstalled it leaves behind traces, this is likely the reason for the McAfee listing. It maybe that your pc came with a trial of McAfee, or some freeware install a McAfee based toolbar at some time in the past, creating the detected entry. The developers have included a way for users to read, in plain text, the inbuilt rules for ccleaner by running the program with an added command line switch /export ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
pvilan Posted September 19, 2014 Share Posted September 19, 2014 Today is september 18, 2014. Almost ten months ago this discussion was initiated by mimme. My CCleaner 4.17.4808 does not clean AVG 2014. I repeat the original question: Is Piriform planning to correct this problem? Thanks Link to comment Share on other sites More sharing options...
Moderators mta Posted September 19, 2014 Moderators Share Posted September 19, 2014 There is no problem for the general masses, sadly only you as even the OP has never reported back. I have v4.17.4808 and AVG 2014 Internet Security without any problems. The things CC can't clean are the very files locked by the AVG software ! And surprisingly there are quite a few of those. So lets start with some info so members here can hopefully help. Whats is your OS? Since you have piggybacked another persons thread, are your circumstances the same; is AVG listed?, is another AV listed? What have you tried over the past year to try to fix the issue? Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Moderators Andavari Posted September 19, 2014 Moderators Share Posted September 19, 2014 In order to properly clean some AVs those with a configuration box that allows their self-protection to be disabled would have to be temporarily disabled. Months ago I tried AVG 2014 (their free antivirus) and had no issues cleaning it. Link to comment Share on other sites More sharing options...
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