1984 Posted February 3, 2006 Share Posted February 3, 2006 it updated after spending hours trying to, and now the realtime scanner doesnt work. no email scan, no real time. any ideas? do i dump it and get something else? Link to comment Share on other sites More sharing options...
Moderators rridgely Posted February 3, 2006 Moderators Share Posted February 3, 2006 Reboot and see if it will work.(I have never had any update problems) Link to comment Share on other sites More sharing options...
1984 Posted February 3, 2006 Author Share Posted February 3, 2006 still not working. Link to comment Share on other sites More sharing options...
mfenech Posted February 3, 2006 Share Posted February 3, 2006 Their system was inaccessible for updates earlier today. There was a huge update (3-4MB) yesterday. How do you know the realtime scanners aren't working? Link to comment Share on other sites More sharing options...
Moderators Andavari Posted February 3, 2006 Moderators Share Posted February 3, 2006 Your update could have just failed. Don't run any disk cleaners whilst the update is downloading etc., including CCleaner because the updater utilizes Internet Explorer's Temporary Internet Files folder for the downloading process if I'm not mistaken. Verify some settings: 1. Run eTrust EZ AV. 2. On the 'Virus Scanning' tab click the small 'Details' button at the bottom right, everything it lists should have a green check mark. If some of the items in Details don't have a green check mark do the following: 1. Click 'Scan Settings', if everything doesn't have a check mark next to it click 'Restore Defaults'. You may be asked to reboot, I would reboot even if not prompted to do so. 2. After your system restarts verify the settings again. If the real-time protection is still inactive manually run an update by running eTrust EZ AV and click the 'Update' tab and then click 'Update'. Link to comment Share on other sites More sharing options...
Ultimate Predator Posted February 3, 2006 Share Posted February 3, 2006 I've been getting this problem, but a System Restore, followed by an update of the EZ Antivirus seems to work O.K. I just did that, optimized my PC, and created a restore point for me to refer back to, if I need it. Link to comment Share on other sites More sharing options...
1984 Posted February 3, 2006 Author Share Posted February 3, 2006 All is good. I redownloaded the update, and its all working now. Thanks for the suggestions guys. Link to comment Share on other sites More sharing options...
AndyManchesta Posted February 3, 2006 Share Posted February 3, 2006 Here's a few links from CA Support that might help if anyone has problems downloading updates AutoDownload Fatal Error 3 and 550 Error AutoDownload - Common Problems eTrust EZ Antivirus Top 10 Technical Issues Link to comment Share on other sites More sharing options...
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