zponder Posted November 29, 2012 Share Posted November 29, 2012 Hey, guys. Used CCleaner for a year on this PC; there have been no hardware changes. After a recent format, the "cleaning" feature of CCleaner causes the PC to become completely unresponsive to the point that I have to hard-reset. The un-installation feature works fine. Initially it hung on the Recycle Bin. I reset the bin and the following run passed by the Recycle Bin fine but then hung on the next temp folder in line. I've tried secure deletion with 3 passes and normal deletion, each with the same result. C:\ is an SSD - I haven't seen anything indicating that it may be going bad. Any insight would be appreciated. Thanks, ==================== Machine name: ASUS Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333) BIOS: BIOS Date: 02/05/10 19:13:52 Ver: 08.00.10 Processor: Intel® Core™ i5-2500K CPU @ 3.30GHz (4 CPUs), ~3.3GHz Memory: 16384MB RAM Available OS Memory: 16290MB RAM Page File: 3925MB used, 28650MB available Windows Dir: C:\Windows ==================== Link to comment Share on other sites More sharing options...
Moderators Nergal Posted November 30, 2012 Moderators Share Posted November 30, 2012 please run ccleaner in debug mode in the start menu searchbox type "c:\program files\ccleaner64.exe" /debug the " are important replace c:\program files\ccleaner with the location of your ccleaner (if different) press enter CCleaner will open run a clean let it hang then exit (or kill) ccleaner inside the ccleaner folder you should find a .log with the date of the debug session please attach that to this thread ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
zponder Posted December 1, 2012 Author Share Posted December 1, 2012 Hey, thanks. Interestingly enough, when I ran it with the /debug switch it didn't freeze. I ran it a second time without the switch and it completed with no issues also. Leave the thread open for a few days to a week - let me rack up some temp files and fill my Recycle Bin and I'll either post a log if I have any issues or I'll post that's it's working fine. Thanks again, zp. Link to comment Share on other sites More sharing options...
Moderators Andavari Posted December 1, 2012 Moderators Share Posted December 1, 2012 May help to also run ChkDsk on the drive, and reboot the computer if you rarely reboot/shutdown. Link to comment Share on other sites More sharing options...
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