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CCleaner wipes, but missreports file size wiped


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CCleaner 3.14.1616 (I have Windows XP SP3) seems to be having trouble reporting files in the Recycle Bin larger than 2 GB wiped. During the analysis it will show the correct size of all the files in the Recycle Bin and I will see it wipe it. However, when the final report is shown, the file size wiped for the Recycle Bin will be smaller. Checking My Computer shows the file had been wiped or at least deleted and I regained the space.

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  • 2 weeks later...

I haven't received a response on how to create a debug log. Any help?

 

Also, CCleaner will now only report under 2 GB deleted. If I have, for example, two files that are 1.5 GB each, it will only report 1.5 GB deleted. Not 3.0 GB deleted.

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open up a run box (Start menu Run)

type

 
"C:\Program Files\CCleaner\ccleaner.exe" /debug

Be sure to include the quote marks

Replace c:\program files\ccleaner with the location of you ccleaner.exe if it is different

replace ccleaner.exe with ccleaner64.exe if your system is 64bit instead of 32bit

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

CCLEANER, RECUVA, DEFRAGGLER AND SPECCY DOCUMENTATION CAN BE FOUND AT  https://support.piriform.com/hc/en-us and  https://www.ccleaner.com/docs

Pro users file a PRIORITY SUPPORT request at https://support.piriform.com/hc/en-us/requests/new

link to WINAPP2.INI explanation

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Ok, I've run the debug mode three times and nothing is happening, except for a "No Update Availible" when CCleaner starts up. I don't see a debug log being created or if it was where it would be located. Exactly what should be happening when I perform this?

 

Also, I noticed when I did a second attempt and when I ran in normal mode that CCleaner didn't wipe Run in the Start Menu.

 

Any additional help would be appreciated

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see this is what I get when I I don't read an entire thread and only see that debugf was asked for

 

There is no need for a debug in this case, IMHO.

 

Yes there is a recycle bin issue with same name and same type (I think) issues and showing the current amount.

While it was improved in the latest version (Improved Recycle Bin cleaning and duplicated filenames.) I don't believe the issue is completly fixed

 

however (for further reference) the log for the debug can be found in the same folder that your ccleaner.exe is found

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

CCLEANER, RECUVA, DEFRAGGLER AND SPECCY DOCUMENTATION CAN BE FOUND AT  https://support.piriform.com/hc/en-us and  https://www.ccleaner.com/docs

Pro users file a PRIORITY SUPPORT request at https://support.piriform.com/hc/en-us/requests/new

link to WINAPP2.INI explanation

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That's odd ccleaner should have asked for the UAC it's very good at that

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

CCLEANER, RECUVA, DEFRAGGLER AND SPECCY DOCUMENTATION CAN BE FOUND AT  https://support.piriform.com/hc/en-us and  https://www.ccleaner.com/docs

Pro users file a PRIORITY SUPPORT request at https://support.piriform.com/hc/en-us/requests/new

link to WINAPP2.INI explanation

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  • 2 weeks later...
  • Moderators

I just wanted to tell you that I've downloaded and installed CCleaner 3.15.1643 and it still has the same problem.

& you've not yet provided a log as requested

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

CCLEANER, RECUVA, DEFRAGGLER AND SPECCY DOCUMENTATION CAN BE FOUND AT  https://support.piriform.com/hc/en-us and  https://www.ccleaner.com/docs

Pro users file a PRIORITY SUPPORT request at https://support.piriform.com/hc/en-us/requests/new

link to WINAPP2.INI explanation

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& you've not yet provided a log as requested

 

Sorry, I was going by Post #7.

 

Here it is for CCleaner 3.15.1463:

 

02:15:39:937500[iNFO ] CCleaner v3.15.1643
02:15:39:937500[iNFO ] MS Windows XP Professional SP3
02:15:39:937500[iNFO ] AMD Athlon 64 X2 Dual Core Processor 3800+
02:15:39:937500[iNFO ] 958MB RAM
02:15:39:937500[iNFO ] NVIDIA GeForce 6150 LE


02:15:39:937500[iNFO ] Application Started
02:15:39:937500[DEBUG] Error loading branding.dll - 0x490: Element not found.


02:15:44:046875[DEBUG] OnBegin | Preview = 1
02:15:44:046875[DEBUG] OnRuleStarted | 3001 | 3101 | Temporary Internet Files
02:15:44:046875[DEBUG] C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\2XQKUUA1\auto[1].txt
02:15:44:093750[DEBUG] OnRuleFinished | 3001 | 3101 | Temporary Internet Files
02:15:44:093750[DEBUG] OnRuleStarted | 3001 | 3103 | History
02:15:44:093750[DEBUG] OnRuleFinished | 3001 | 3103 | History
02:15:44:093750[DEBUG] OnRuleStarted | 3001 | 3111 | Add-ons Statistics
02:15:44:093750[DEBUG] OnRuleFinished | 3001 | 3111 | Add-ons Statistics
02:15:44:093750[DEBUG] OnRuleStarted | 3001 | 3102 | Cookies
02:15:44:171875[DEBUG] OnRuleFinished | 3001 | 3102 | Cookies
02:15:44:171875[DEBUG] OnRuleStarted | 3001 | 3104 | Recently Typed URLs
02:15:44:171875[DEBUG] OnRuleFinished | 3001 | 3104 | Recently Typed URLs
02:15:44:171875[DEBUG] OnRuleStarted | 3001 | 3105 | Delete Index.dat files
02:15:44:171875[DEBUG] OnRuleFinished | 3001 | 3105 | Delete Index.dat files
02:15:44:171875[DEBUG] OnRuleStarted | 3001 | 3108 | Last Download Location
02:15:44:171875[DEBUG] OnRuleFinished | 3001 | 3108 | Last Download Location
02:15:44:171875[DEBUG] OnRuleStarted | 3002 | 3121 | Recent Documents
02:15:44:187500[DEBUG] C:\Documents and Settings\HP_Administrator\Recent\CCleaner.lnk
02:15:44:187500[DEBUG] C:\Documents and Settings\HP_Administrator\Recent\ccleaner_30-1-2012_2-4-40.lnk
02:15:44:187500[DEBUG] OnRuleFinished | 3002 | 3121 | Recent Documents
02:15:44:187500[DEBUG] OnRuleStarted | 3002 | 3122 | Run (in Start Menu)
02:15:44:187500[DEBUG] OnRuleFinished | 3002 | 3122 | Run (in Start Menu)
02:15:44:187500[DEBUG] OnRuleStarted | 3002 | 3123 | Search Assistant Autocomplete
02:15:44:187500[DEBUG] OnRuleFinished | 3002 | 3123 | Search Assistant Autocomplete
02:15:44:187500[DEBUG] OnRuleStarted | 3002 | 3124 | Other Explorer MRUs
02:15:44:187500[DEBUG] OnRuleFinished | 3002 | 3124 | Other Explorer MRUs
02:15:44:187500[DEBUG] OnRuleStarted | 3003 | 3141 | Empty Recycle Bin
02:15:44:187500[DEBUG] C:\Documents and Settings\HP_Administrator\Desktop\bookmarks-2012-01-22.json
02:15:44:187500[DEBUG] C:\Documents and Settings\HP_Administrator\My Documents\bookmarks.html
02:15:44:187500[DEBUG] C:\Documents and Settings\HP_Administrator\My Documents\.~lock.Fight Night 2004 Review.doc#
02:15:44:187500[DEBUG] C:\Documents and Settings\HP_Administrator\My Documents\Citations.doc
02:15:44:203125[DEBUG] OnRuleFinished | 3003 | 3141 | Empty Recycle Bin
02:15:44:203125[DEBUG] OnRuleStarted | 3003 | 3142 | Temporary Files
02:15:44:234375[DEBUG] OnRuleFinished | 3003 | 3142 | Temporary Files
02:15:44:234375[DEBUG] OnRuleStarted | 3003 | 3148 | Clipboard
02:15:44:234375[DEBUG] OnRuleFinished | 3003 | 3148 | Clipboard
02:15:44:234375[DEBUG] OnRuleStarted | 3026 | 3161 | Mozilla - Internet Cache
02:15:44:265625[DEBUG] C:\Documents and Settings\HP_Administrator\Local Settings\Application Data\Mozilla\Firefox\Profiles\u1i3otwj.default\cache\1\AD\F8A46d01
02:15:44:265625[DEBUG] C:\Documents and Settings\HP_Administrator\Local Settings\Application Data\Mozilla\Firefox\Profiles\u1i3otwj.default\cache\6\DD\04606d01
02:15:44:265625[DEBUG] C:\Documents and Settings\HP_Administrator\Local Settings\Application Data\Mozilla\Firefox\Profiles\u1i3otwj.default\cache\C\84\937C7d01
02:15:44:265625[DEBUG] C:\Documents and Settings\HP_Administrator\Local Settings\Application Data\Mozilla\Firefox\Profiles\u1i3otwj.default\cache\D\77\BAA25d01
02:15:44:265625[DEBUG] C:\Documents and Settings\HP_Administrator\Local Settings\Application Data\Mozilla\Firefox\Profiles\u1i3otwj.default\cache\F\F8\48188d01
02:15:44:265625[DEBUG] C:\Documents and Settings\HP_Administrator\Local Settings\Application Data\Mozilla\Firefox\Profiles\u1i3otwj.default\cache\_CACHE_001_
02:15:44:265625[DEBUG] C:\Documents and Settings\HP_Administrator\Local Settings\Application Data\Mozilla\Firefox\Profiles\u1i3otwj.default\cache\_CACHE_002_
02:15:44:265625[DEBUG] C:\Documents and Settings\HP_Administrator\Local Settings\Application Data\Mozilla\Firefox\Profiles\u1i3otwj.default\cache\_CACHE_003_
02:15:44:265625[DEBUG] C:\Documents and Settings\HP_Administrator\Local Settings\Application Data\Mozilla\Firefox\Profiles\u1i3otwj.default\cache\_CACHE_MAP_
02:15:44:265625[DEBUG] OnRuleFinished | 3026 | 3161 | Mozilla - Internet Cache
02:15:44:265625[DEBUG] OnRuleStarted | 3030 | 3161 | Thunderbird - Internet Cache
02:15:44:281250[DEBUG] OnRuleFinished | 3030 | 3161 | Thunderbird - Internet Cache
02:15:44:281250[DEBUG] OnRuleStarted | 3026 | 3162 | Mozilla - Internet History
02:15:44:296875[DEBUG] OnRuleFinished | 3026 | 3162 | Mozilla - Internet History
02:15:44:296875[DEBUG] OnRuleStarted | 3026 | 3102 | Mozilla - Cookies
02:15:44:421875[DEBUG] OnRuleFinished | 3026 | 3102 | Mozilla - Cookies
02:15:44:421875[DEBUG] OnRuleStarted | 3026 | 3163 | Mozilla - Download History
02:15:44:437500[DEBUG] OnRuleFinished | 3026 | 3163 | Mozilla - Download History
02:15:44:437500[DEBUG] OnRuleStarted | 3026 | 3167 | Mozilla - Session
02:15:44:468750[DEBUG] C:\Documents and Settings\HP_Administrator\Application Data\Mozilla\Firefox\Profiles\u1i3otwj.default\sessionstore.js
02:15:44:468750[DEBUG] OnRuleFinished | 3026 | 3167 | Mozilla - Session
02:15:44:468750[DEBUG] OnRuleStarted | 3026 | 3164 | Mozilla - Saved Form Information
02:15:44:546875[DEBUG] C:\Documents and Settings\HP_Administrator\Application Data\Mozilla\Firefox\Profiles\u1i3otwj.default\formhistory.sqlite
02:15:44:546875[DEBUG] OnRuleFinished | 3026 | 3164 | Mozilla - Saved Form Information
02:15:44:546875[DEBUG] OnRuleStarted | 3021 |  | Adobe Acrobat 9.0
02:15:44:546875[DEBUG] OnRuleFinished | 3021 |  | Adobe Acrobat 9.0
02:15:44:546875[DEBUG] OnRuleStarted | 3021 |  | Adobe Reader 9.0
02:15:44:546875[DEBUG] OnRuleFinished | 3021 |  | Adobe Reader 9.0
02:15:44:546875[DEBUG] OnRuleStarted | 3021 |  | McAfee AntiVirus
02:15:44:546875[DEBUG] OnRuleFinished | 3021 |  | McAfee AntiVirus
02:15:44:546875[DEBUG] OnRuleStarted | 3021 |  | Office 2003
02:15:44:546875[DEBUG] OnRuleFinished | 3021 |  | Office 2003
02:15:44:546875[DEBUG] OnRuleStarted | 3022 |  | FileZilla
02:15:44:578125[DEBUG] OnRuleFinished | 3022 |  | FileZilla
02:15:44:578125[DEBUG] OnRuleStarted | 3022 |  | Sun Java
02:15:44:625000[DEBUG] OnRuleFinished | 3022 |  | Sun Java
02:15:44:625000[DEBUG] OnRuleStarted | 3022 |  | Yahoo Toolbar
02:15:44:625000[DEBUG] OnRuleFinished | 3022 |  | Yahoo Toolbar
02:15:44:625000[DEBUG] OnRuleStarted | 3023 |  | Adobe Flash Player
02:15:44:875000[DEBUG] OnRuleFinished | 3023 |  | Adobe Flash Player
02:15:44:875000[DEBUG] OnRuleStarted | 3023 |  | FastStone Image Viewer
02:15:44:875000[DEBUG] OnRuleFinished | 3023 |  | FastStone Image Viewer
02:15:44:875000[DEBUG] OnRuleStarted | 3023 |  | Macromedia Shockwave 10
02:15:44:875000[DEBUG] OnRuleFinished | 3023 |  | Macromedia Shockwave 10
02:15:44:875000[DEBUG] OnRuleStarted | 3023 |  | Quicktime Player
02:15:44:875000[DEBUG] OnRuleFinished | 3023 |  | Quicktime Player
02:15:44:875000[DEBUG] OnRuleStarted | 3023 |  | Quicktime Player Cache
02:15:44:875000[DEBUG] OnRuleFinished | 3023 |  | Quicktime Player Cache
02:15:44:875000[DEBUG] OnRuleStarted | 3023 |  | Real Player
02:15:44:937500[DEBUG] OnRuleFinished | 3023 |  | Real Player
02:15:44:937500[DEBUG] OnRuleStarted | 3023 |  | VLC Media Player
02:15:44:937500[DEBUG] OnRuleFinished | 3023 |  | VLC Media Player
02:15:44:937500[DEBUG] OnRuleStarted | 3023 |  | Windows Media Center
02:15:44:937500[DEBUG] OnRuleFinished | 3023 |  | Windows Media Center
02:15:44:937500[DEBUG] OnRuleStarted | 3023 |  | Windows Media Player
02:15:44:953125[DEBUG] OnRuleFinished | 3023 |  | Windows Media Player
02:15:44:953125[DEBUG] OnRuleStarted | 3024 |  | 7-Zip
02:15:44:953125[DEBUG] OnRuleFinished | 3024 |  | 7-Zip
02:15:44:953125[DEBUG] OnRuleStarted | 3025 |  | MS Search
02:15:44:968750[DEBUG] OnRuleFinished | 3025 |  | MS Search
02:15:44:968750[DEBUG] OnCompleted
02:15:44:984375[DEBUG] ANALYSIS COMPLETE - (0.931 secs)
02:15:44:984375[DEBUG] 1.59 MB to be removed. (Approximate size)
02:15:44:984375[DEBUG] Secure file deletion enabled - Complex Overwrite (7 passes)
02:15:52:093750[DEBUG] Cleaner - Initializing Stop request...
02:15:52:093750[DEBUG] Cleaner - Finished Stop request
02:15:52:093750[DEBUG] OnBegin | Preview = 0
02:15:52:093750[DEBUG] OnRuleStarted | 3001 | 3101 | Temporary Internet Files
02:15:52:187500[DEBUG] C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\2XQKUUA1\auto[1].txt
02:15:52:937500[DEBUG] OnRuleFinished | 3001 | 3101 | Temporary Internet Files
02:15:52:937500[DEBUG] OnRuleStarted | 3001 | 3103 | History
02:15:57:187500[DEBUG] OnRuleFinished | 3001 | 3103 | History
02:15:57:187500[DEBUG] OnRuleStarted | 3001 | 3111 | Add-ons Statistics
02:15:57:218750[DEBUG] OnRuleFinished | 3001 | 3111 | Add-ons Statistics
02:15:57:218750[DEBUG] OnRuleStarted | 3001 | 3102 | Cookies
02:15:57:265625[DEBUG] OnRuleFinished | 3001 | 3102 | Cookies
02:15:57:265625[DEBUG] OnRuleStarted | 3001 | 3104 | Recently Typed URLs
02:15:57:265625[DEBUG] OnRuleFinished | 3001 | 3104 | Recently Typed URLs
02:15:57:265625[DEBUG] OnRuleStarted | 3001 | 3105 | Delete Index.dat files
02:15:57:265625[DEBUG] OnRuleFinished | 3001 | 3105 | Delete Index.dat files
02:15:57:265625[DEBUG] OnRuleStarted | 3001 | 3108 | Last Download Location
02:15:57:265625[DEBUG] OnRuleFinished | 3001 | 3108 | Last Download Location
02:15:57:265625[DEBUG] OnRuleStarted | 3002 | 3121 | Recent Documents
02:15:57:437500[DEBUG] C:\Documents and Settings\HP_Administrator\Recent\CCleaner.lnk
02:15:57:562500[DEBUG] C:\Documents and Settings\HP_Administrator\Recent\ccleaner_30-1-2012_2-4-40.lnk
02:15:57:718750[DEBUG] OnRuleFinished | 3002 | 3121 | Recent Documents
02:15:57:718750[DEBUG] OnRuleStarted | 3002 | 3122 | Run (in Start Menu)
02:15:57:718750[DEBUG] OnRuleFinished | 3002 | 3122 | Run (in Start Menu)
02:15:57:718750[DEBUG] OnRuleStarted | 3002 | 3123 | Search Assistant Autocomplete
02:15:57:718750[DEBUG] OnRuleFinished | 3002 | 3123 | Search Assistant Autocomplete
02:15:57:718750[DEBUG] OnRuleStarted | 3002 | 3124 | Other Explorer MRUs
02:15:57:718750[DEBUG] OnRuleFinished | 3002 | 3124 | Other Explorer MRUs
02:15:57:718750[DEBUG] OnRuleStarted | 3003 | 3141 | Empty Recycle Bin
02:15:57:859375[DEBUG] C:\Documents and Settings\HP_Administrator\My Documents\bookmarks.html
02:15:57:984375[DEBUG] C:\Documents and Settings\HP_Administrator\My Documents\.~lock.Fight Night 2004 Review.doc#
02:15:58:328125[DEBUG] C:\Documents and Settings\HP_Administrator\My Documents\Citations.doc
02:15:58:671875[DEBUG] C:\Documents and Settings\HP_Administrator\Desktop\bookmarks-2012-01-22.json
02:15:58:718750[DEBUG] OnRuleFinished | 3003 | 3141 | Empty Recycle Bin
02:15:58:718750[DEBUG] OnRuleStarted | 3003 | 3142 | Temporary Files
02:15:58:718750[DEBUG] OnRuleFinished | 3003 | 3142 | Temporary Files
02:15:58:718750[DEBUG] OnRuleStarted | 3003 | 3148 | Clipboard
02:15:58:718750[DEBUG] OnRuleFinished | 3003 | 3148 | Clipboard
02:15:58:718750[DEBUG] OnRuleStarted | 3026 | 3161 | Mozilla - Internet Cache
02:15:58:937500[DEBUG] C:\Documents and Settings\HP_Administrator\Local Settings\Application Data\Mozilla\Firefox\Profiles\u1i3otwj.default\cache\1\AD\F8A46d01
02:15:59:187500[DEBUG] C:\Documents and Settings\HP_Administrator\Local Settings\Application Data\Mozilla\Firefox\Profiles\u1i3otwj.default\cache\6\DD\04606d01
02:15:59:593750[DEBUG] C:\Documents and Settings\HP_Administrator\Local Settings\Application Data\Mozilla\Firefox\Profiles\u1i3otwj.default\cache\C\84\937C7d01
02:15:59:781250[DEBUG] C:\Documents and Settings\HP_Administrator\Local Settings\Application Data\Mozilla\Firefox\Profiles\u1i3otwj.default\cache\D\77\BAA25d01
02:16:00:000000[DEBUG] C:\Documents and Settings\HP_Administrator\Local Settings\Application Data\Mozilla\Firefox\Profiles\u1i3otwj.default\cache\F\F8\48188d01
02:16:00:218750[DEBUG] C:\Documents and Settings\HP_Administrator\Local Settings\Application Data\Mozilla\Firefox\Profiles\u1i3otwj.default\cache\_CACHE_001_
02:16:00:437500[DEBUG] C:\Documents and Settings\HP_Administrator\Local Settings\Application Data\Mozilla\Firefox\Profiles\u1i3otwj.default\cache\_CACHE_002_
02:16:00:921875[DEBUG] C:\Documents and Settings\HP_Administrator\Local Settings\Application Data\Mozilla\Firefox\Profiles\u1i3otwj.default\cache\_CACHE_003_
02:16:01:046875[DEBUG] C:\Documents and Settings\HP_Administrator\Local Settings\Application Data\Mozilla\Firefox\Profiles\u1i3otwj.default\cache\_CACHE_MAP_
02:16:01:046875[DEBUG] OnRuleFinished | 3026 | 3161 | Mozilla - Internet Cache
02:16:01:062500[DEBUG] OnRuleStarted | 3030 | 3161 | Thunderbird - Internet Cache
02:16:01:062500[DEBUG] OnRuleFinished | 3030 | 3161 | Thunderbird - Internet Cache
02:16:01:062500[DEBUG] OnRuleStarted | 3026 | 3162 | Mozilla - Internet History
02:16:01:656250[DEBUG] OnRuleFinished | 3026 | 3162 | Mozilla - Internet History
02:16:01:656250[DEBUG] OnRuleStarted | 3026 | 3102 | Mozilla - Cookies
02:16:01:718750[DEBUG] OnRuleFinished | 3026 | 3102 | Mozilla - Cookies
02:16:01:718750[DEBUG] OnRuleStarted | 3026 | 3163 | Mozilla - Download History
02:16:01:750000[DEBUG] OnRuleFinished | 3026 | 3163 | Mozilla - Download History
02:16:01:750000[DEBUG] OnRuleStarted | 3026 | 3167 | Mozilla - Session
02:16:01:890625[DEBUG] C:\Documents and Settings\HP_Administrator\Application Data\Mozilla\Firefox\Profiles\u1i3otwj.default\sessionstore.js
02:16:01:890625[DEBUG] OnRuleFinished | 3026 | 3167 | Mozilla - Session
02:16:01:890625[DEBUG] OnRuleStarted | 3026 | 3164 | Mozilla - Saved Form Information
02:16:02:000000[DEBUG] C:\Documents and Settings\HP_Administrator\Application Data\Mozilla\Firefox\Profiles\u1i3otwj.default\formhistory.sqlite
02:16:02:000000[DEBUG] OnRuleFinished | 3026 | 3164 | Mozilla - Saved Form Information
02:16:02:000000[DEBUG] OnRuleStarted | 3021 |  | Adobe Acrobat 9.0
02:16:02:000000[DEBUG] OnRuleFinished | 3021 |  | Adobe Acrobat 9.0
02:16:02:000000[DEBUG] OnRuleStarted | 3021 |  | Adobe Reader 9.0
02:16:02:000000[DEBUG] OnRuleFinished | 3021 |  | Adobe Reader 9.0
02:16:02:000000[DEBUG] OnRuleStarted | 3021 |  | McAfee AntiVirus
02:16:02:000000[DEBUG] OnRuleFinished | 3021 |  | McAfee AntiVirus
02:16:02:000000[DEBUG] OnRuleStarted | 3021 |  | Office 2003
02:16:02:000000[DEBUG] OnRuleFinished | 3021 |  | Office 2003
02:16:02:000000[DEBUG] OnRuleStarted | 3022 |  | FileZilla
02:16:02:000000[DEBUG] OnRuleFinished | 3022 |  | FileZilla
02:16:02:000000[DEBUG] OnRuleStarted | 3022 |  | Sun Java
02:16:02:000000[DEBUG] OnRuleFinished | 3022 |  | Sun Java
02:16:02:000000[DEBUG] OnRuleStarted | 3022 |  | Yahoo Toolbar
02:16:02:000000[DEBUG] OnRuleFinished | 3022 |  | Yahoo Toolbar
02:16:02:000000[DEBUG] OnRuleStarted | 3023 |  | Adobe Flash Player
02:16:02:015625[DEBUG] OnRuleFinished | 3023 |  | Adobe Flash Player
02:16:02:015625[DEBUG] OnRuleStarted | 3023 |  | FastStone Image Viewer
02:16:02:015625[DEBUG] OnRuleFinished | 3023 |  | FastStone Image Viewer
02:16:02:015625[DEBUG] OnRuleStarted | 3023 |  | Macromedia Shockwave 10
02:16:02:015625[DEBUG] OnRuleFinished | 3023 |  | Macromedia Shockwave 10
02:16:02:015625[DEBUG] OnRuleStarted | 3023 |  | Quicktime Player
02:16:02:015625[DEBUG] OnRuleFinished | 3023 |  | Quicktime Player
02:16:02:015625[DEBUG] OnRuleStarted | 3023 |  | Quicktime Player Cache
02:16:02:015625[DEBUG] OnRuleFinished | 3023 |  | Quicktime Player Cache
02:16:02:015625[DEBUG] OnRuleStarted | 3023 |  | Real Player
02:16:02:015625[DEBUG] OnRuleFinished | 3023 |  | Real Player
02:16:02:015625[DEBUG] OnRuleStarted | 3023 |  | VLC Media Player
02:16:02:015625[DEBUG] OnRuleFinished | 3023 |  | VLC Media Player
02:16:02:015625[DEBUG] OnRuleStarted | 3023 |  | Windows Media Center
02:16:02:093750[DEBUG] OnRuleFinished | 3023 |  | Windows Media Center
02:16:02:093750[DEBUG] OnRuleStarted | 3023 |  | Windows Media Player
02:16:02:093750[DEBUG] OnRuleFinished | 3023 |  | Windows Media Player
02:16:02:093750[DEBUG] OnRuleStarted | 3024 |  | 7-Zip
02:16:02:093750[DEBUG] OnRuleFinished | 3024 |  | 7-Zip
02:16:02:093750[DEBUG] OnRuleStarted | 3025 |  | MS Search
02:16:02:109375[DEBUG] OnRuleFinished | 3025 |  | MS Search
02:16:02:109375[DEBUG] OnCompleted
02:16:02:109375[DEBUG] CLEANING COMPLETE - (10.009 secs)
02:16:02:109375[DEBUG] 1.59 MB removed.
02:16:02:109375[DEBUG] Secure file deletion enabled - Complex Overwrite (7 passes)
02:16:06:734375[DEBUG] Closing application...
02:16:06:750000[DEBUG] Cleaner - Initializing Stop request...
02:16:06:750000[DEBUG] Cleaner - Finished Stop request
02:16:06:750000[DEBUG] Finished closing application
02:16:06:750000[iNFO ] Application Ended

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.....

02:15:44:968750[DEBUG] OnCompleted

02:15:44:984375[DEBUG] ANALYSIS COMPLETE - (0.931 secs)

02:15:44:984375[DEBUG] 1.59 MB to be removed. (Approximate size)

02:15:44:984375[DEBUG] Secure file deletion enabled - Complex Overwrite (7 passes)

.....

02:16:02:109375[DEBUG] OnCompleted

02:16:02:109375[DEBUG] CLEANING COMPLETE - (10.009 secs)

02:16:02:109375[DEBUG] 1.59 MB removed.

02:16:02:109375[DEBUG] Secure file deletion enabled - Complex Overwrite (7 passes)

.....

02:16:06:750000[iNFO ] Application Ended

I was expecting to see 2 GB available "to be removed" and subsequently an announcement of only "1 GB removed"

 

Is the debug under reporting size by a factor of 1000 ?

 

It does appear to me to have cleaned the exact amount that was approximately estimated.

Were you actually seeing totally different numbers on the GUI Windows display ?

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Sorry, I forgot to delete two files to push the Recycle Bin total over 2GB. CCleaner seems to be working now for over 2 GB files, as came be seen by the log. Although "Run (In Start Menu)" isn't being deleted. The only thing different between the activity in this log and when I noticed the error in the new CCleaner is I had started the previous CCleaner, updated to the new version and then used it. Before doing this log, I had shutdown for several hours and started my computer. I don't know if that had anything to do with it.

 

Here's a log for over 3 GB, which are "MoscuvyEdit" (2GB) and "32611Edit" (1GB), for you.

 

If I may ask, what is the branding.dll error? Could that have been part of the problem?

05:26:33:406250[iNFO ] CCleaner v3.15.1643
05:26:33:406250[iNFO ] MS Windows XP Professional SP3
05:26:33:406250[iNFO ] AMD Athlon 64 X2 Dual Core Processor 3800+
05:26:33:406250[iNFO ] 958MB RAM
05:26:33:406250[iNFO ] NVIDIA GeForce 6150 LE


05:26:33:406250[iNFO ] Application Started
05:26:33:406250[DEBUG] Error loading branding.dll - 0x490: Element not found.


05:26:35:906250[DEBUG] OnBegin | Preview = 1
05:26:35:906250[DEBUG] OnRuleStarted | 3001 | 3101 | Temporary Internet Files
05:26:35:906250[DEBUG] C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\JU8BY103\auto[1].txt
05:26:35:937500[DEBUG] OnRuleFinished | 3001 | 3101 | Temporary Internet Files
05:26:35:937500[DEBUG] OnRuleStarted | 3001 | 3103 | History
05:26:35:937500[DEBUG] OnRuleFinished | 3001 | 3103 | History
05:26:35:937500[DEBUG] OnRuleStarted | 3001 | 3111 | Add-ons Statistics
05:26:35:937500[DEBUG] OnRuleFinished | 3001 | 3111 | Add-ons Statistics
05:26:35:937500[DEBUG] OnRuleStarted | 3001 | 3102 | Cookies
05:26:35:953125[DEBUG] OnRuleFinished | 3001 | 3102 | Cookies
05:26:35:953125[DEBUG] OnRuleStarted | 3001 | 3104 | Recently Typed URLs
05:26:35:953125[DEBUG] OnRuleFinished | 3001 | 3104 | Recently Typed URLs
05:26:35:953125[DEBUG] OnRuleStarted | 3001 | 3105 | Delete Index.dat files
05:26:35:953125[DEBUG] OnRuleFinished | 3001 | 3105 | Delete Index.dat files
05:26:35:953125[DEBUG] OnRuleStarted | 3001 | 3108 | Last Download Location
05:26:35:953125[DEBUG] OnRuleFinished | 3001 | 3108 | Last Download Location
05:26:35:953125[DEBUG] OnRuleStarted | 3002 | 3121 | Recent Documents
05:26:35:953125[DEBUG] OnRuleFinished | 3002 | 3121 | Recent Documents
05:26:35:953125[DEBUG] OnRuleStarted | 3002 | 3122 | Run (in Start Menu)
05:26:35:953125[DEBUG] OnRuleFinished | 3002 | 3122 | Run (in Start Menu)
05:26:35:953125[DEBUG] OnRuleStarted | 3002 | 3123 | Search Assistant Autocomplete
05:26:35:953125[DEBUG] OnRuleFinished | 3002 | 3123 | Search Assistant Autocomplete
05:26:35:953125[DEBUG] OnRuleStarted | 3002 | 3124 | Other Explorer MRUs
05:26:35:953125[DEBUG] OnRuleFinished | 3002 | 3124 | Other Explorer MRUs
05:26:35:953125[DEBUG] OnRuleStarted | 3003 | 3141 | Empty Recycle Bin
05:26:35:953125[DEBUG] C:\Documents and Settings\HP_Administrator\Desktop\32611Edit
05:26:35:953125[DEBUG] C:\Documents and Settings\HP_Administrator\Desktop\MoscuvyEdit
05:26:35:968750[DEBUG] OnRuleFinished | 3003 | 3141 | Empty Recycle Bin
05:26:35:968750[DEBUG] OnRuleStarted | 3003 | 3142 | Temporary Files
05:26:35:968750[DEBUG] OnRuleFinished | 3003 | 3142 | Temporary Files
05:26:35:968750[DEBUG] OnRuleStarted | 3003 | 3148 | Clipboard
05:26:35:968750[DEBUG] OnRuleFinished | 3003 | 3148 | Clipboard
05:26:35:968750[DEBUG] OnRuleStarted | 3026 | 3161 | Mozilla - Internet Cache
05:26:36:000000[DEBUG] OnRuleFinished | 3026 | 3161 | Mozilla - Internet Cache
05:26:36:000000[DEBUG] OnRuleStarted | 3030 | 3161 | Thunderbird - Internet Cache
05:26:36:015625[DEBUG] OnRuleFinished | 3030 | 3161 | Thunderbird - Internet Cache
05:26:36:015625[DEBUG] OnRuleStarted | 3026 | 3162 | Mozilla - Internet History
05:26:36:031250[DEBUG] OnRuleFinished | 3026 | 3162 | Mozilla - Internet History
05:26:36:031250[DEBUG] OnRuleStarted | 3026 | 3102 | Mozilla - Cookies
05:26:36:093750[DEBUG] OnRuleFinished | 3026 | 3102 | Mozilla - Cookies
05:26:36:093750[DEBUG] OnRuleStarted | 3026 | 3163 | Mozilla - Download History
05:26:36:187500[DEBUG] OnRuleFinished | 3026 | 3163 | Mozilla - Download History
05:26:36:187500[DEBUG] OnRuleStarted | 3026 | 3167 | Mozilla - Session
05:26:36:218750[DEBUG] OnRuleFinished | 3026 | 3167 | Mozilla - Session
05:26:36:218750[DEBUG] OnRuleStarted | 3026 | 3164 | Mozilla - Saved Form Information
05:26:36:250000[DEBUG] OnRuleFinished | 3026 | 3164 | Mozilla - Saved Form Information
05:26:36:250000[DEBUG] OnRuleStarted | 3021 |  | Adobe Acrobat 9.0
05:26:36:250000[DEBUG] OnRuleFinished | 3021 |  | Adobe Acrobat 9.0
05:26:36:250000[DEBUG] OnRuleStarted | 3021 |  | Adobe Reader 9.0
05:26:36:250000[DEBUG] OnRuleFinished | 3021 |  | Adobe Reader 9.0
05:26:36:250000[DEBUG] OnRuleStarted | 3021 |  | McAfee AntiVirus
05:26:36:250000[DEBUG] OnRuleFinished | 3021 |  | McAfee AntiVirus
05:26:36:250000[DEBUG] OnRuleStarted | 3021 |  | Office 2003
05:26:36:250000[DEBUG] OnRuleFinished | 3021 |  | Office 2003
05:26:36:250000[DEBUG] OnRuleStarted | 3022 |  | FileZilla
05:26:36:250000[DEBUG] OnRuleFinished | 3022 |  | FileZilla
05:26:36:250000[DEBUG] OnRuleStarted | 3022 |  | Sun Java
05:26:36:250000[DEBUG] OnRuleFinished | 3022 |  | Sun Java
05:26:36:250000[DEBUG] OnRuleStarted | 3022 |  | Yahoo Toolbar
05:26:36:250000[DEBUG] OnRuleFinished | 3022 |  | Yahoo Toolbar
05:26:36:250000[DEBUG] OnRuleStarted | 3023 |  | Adobe Flash Player
05:26:36:265625[DEBUG] OnRuleFinished | 3023 |  | Adobe Flash Player
05:26:36:265625[DEBUG] OnRuleStarted | 3023 |  | FastStone Image Viewer
05:26:36:265625[DEBUG] OnRuleFinished | 3023 |  | FastStone Image Viewer
05:26:36:265625[DEBUG] OnRuleStarted | 3023 |  | Macromedia Shockwave 10
05:26:36:265625[DEBUG] OnRuleFinished | 3023 |  | Macromedia Shockwave 10
05:26:36:265625[DEBUG] OnRuleStarted | 3023 |  | Quicktime Player
05:26:36:265625[DEBUG] OnRuleFinished | 3023 |  | Quicktime Player
05:26:36:265625[DEBUG] OnRuleStarted | 3023 |  | Quicktime Player Cache
05:26:36:265625[DEBUG] OnRuleFinished | 3023 |  | Quicktime Player Cache
05:26:36:265625[DEBUG] OnRuleStarted | 3023 |  | Real Player
05:26:36:265625[DEBUG] OnRuleFinished | 3023 |  | Real Player
05:26:36:265625[DEBUG] OnRuleStarted | 3023 |  | VLC Media Player
05:26:36:265625[DEBUG] OnRuleFinished | 3023 |  | VLC Media Player
05:26:36:265625[DEBUG] OnRuleStarted | 3023 |  | Windows Media Center
05:26:36:265625[DEBUG] OnRuleFinished | 3023 |  | Windows Media Center
05:26:36:265625[DEBUG] OnRuleStarted | 3023 |  | Windows Media Player
05:26:36:265625[DEBUG] OnRuleFinished | 3023 |  | Windows Media Player
05:26:36:265625[DEBUG] OnRuleStarted | 3024 |  | 7-Zip
05:26:36:265625[DEBUG] OnRuleFinished | 3024 |  | 7-Zip
05:26:36:265625[DEBUG] OnRuleStarted | 3025 |  | MS Search
05:26:36:281250[DEBUG] OnRuleFinished | 3025 |  | MS Search
05:26:36:281250[DEBUG] OnCompleted
05:26:36:296875[DEBUG] ANALYSIS COMPLETE - (0.381 secs)
05:26:36:296875[DEBUG] 3,492 MB to be removed. (Approximate size)
05:26:36:296875[DEBUG] Secure file deletion enabled - Complex Overwrite (7 passes)
05:26:41:062500[DEBUG] Cleaner - Initializing Stop request...
05:26:41:062500[DEBUG] Cleaner - Finished Stop request
05:26:41:062500[DEBUG] OnBegin | Preview = 0
05:26:41:062500[DEBUG] OnRuleStarted | 3001 | 3101 | Temporary Internet Files
05:26:41:156250[DEBUG] C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\JU8BY103\auto[1].txt
05:26:42:015625[DEBUG] OnRuleFinished | 3001 | 3101 | Temporary Internet Files
05:26:42:015625[DEBUG] OnRuleStarted | 3001 | 3103 | History
05:26:45:734375[DEBUG] OnRuleFinished | 3001 | 3103 | History
05:26:45:734375[DEBUG] OnRuleStarted | 3001 | 3111 | Add-ons Statistics
05:26:45:765625[DEBUG] OnRuleFinished | 3001 | 3111 | Add-ons Statistics
05:26:45:765625[DEBUG] OnRuleStarted | 3001 | 3102 | Cookies
05:26:45:812500[DEBUG] OnRuleFinished | 3001 | 3102 | Cookies
05:26:45:812500[DEBUG] OnRuleStarted | 3001 | 3104 | Recently Typed URLs
05:26:45:812500[DEBUG] OnRuleFinished | 3001 | 3104 | Recently Typed URLs
05:26:45:812500[DEBUG] OnRuleStarted | 3001 | 3105 | Delete Index.dat files
05:26:45:812500[DEBUG] OnRuleFinished | 3001 | 3105 | Delete Index.dat files
05:26:45:812500[DEBUG] OnRuleStarted | 3001 | 3108 | Last Download Location
05:26:45:812500[DEBUG] OnRuleFinished | 3001 | 3108 | Last Download Location
05:26:45:812500[DEBUG] OnRuleStarted | 3002 | 3121 | Recent Documents
05:26:45:859375[DEBUG] OnRuleFinished | 3002 | 3121 | Recent Documents
05:26:45:859375[DEBUG] OnRuleStarted | 3002 | 3122 | Run (in Start Menu)
05:26:45:859375[DEBUG] OnRuleFinished | 3002 | 3122 | Run (in Start Menu)
05:26:45:859375[DEBUG] OnRuleStarted | 3002 | 3123 | Search Assistant Autocomplete
05:26:45:859375[DEBUG] OnRuleFinished | 3002 | 3123 | Search Assistant Autocomplete
05:26:45:859375[DEBUG] OnRuleStarted | 3002 | 3124 | Other Explorer MRUs
05:26:45:859375[DEBUG] OnRuleFinished | 3002 | 3124 | Other Explorer MRUs
05:26:45:859375[DEBUG] OnRuleStarted | 3003 | 3141 | Empty Recycle Bin
05:28:33:500000[DEBUG] C:\Documents and Settings\HP_Administrator\Desktop\MoscuvyEdit
05:31:57:312500[DEBUG] C:\Documents and Settings\HP_Administrator\Desktop\32611Edit
05:34:51:609375[DEBUG] OnRuleFinished | 3003 | 3141 | Empty Recycle Bin
05:34:51:609375[DEBUG] OnRuleStarted | 3003 | 3142 | Temporary Files
05:34:51:609375[DEBUG] OnRuleFinished | 3003 | 3142 | Temporary Files
05:34:51:609375[DEBUG] OnRuleStarted | 3003 | 3148 | Clipboard
05:34:51:609375[DEBUG] OnRuleFinished | 3003 | 3148 | Clipboard
05:34:51:609375[DEBUG] OnRuleStarted | 3026 | 3161 | Mozilla - Internet Cache
05:34:51:656250[DEBUG] OnRuleFinished | 3026 | 3161 | Mozilla - Internet Cache
05:34:51:656250[DEBUG] OnRuleStarted | 3030 | 3161 | Thunderbird - Internet Cache
05:34:51:656250[DEBUG] OnRuleFinished | 3030 | 3161 | Thunderbird - Internet Cache
05:34:51:656250[DEBUG] OnRuleStarted | 3026 | 3162 | Mozilla - Internet History
05:34:52:093750[DEBUG] OnRuleFinished | 3026 | 3162 | Mozilla - Internet History
05:34:52:093750[DEBUG] OnRuleStarted | 3026 | 3102 | Mozilla - Cookies
05:34:52:156250[DEBUG] OnRuleFinished | 3026 | 3102 | Mozilla - Cookies
05:34:52:156250[DEBUG] OnRuleStarted | 3026 | 3163 | Mozilla - Download History
05:34:52:171875[DEBUG] OnRuleFinished | 3026 | 3163 | Mozilla - Download History
05:34:52:171875[DEBUG] OnRuleStarted | 3026 | 3167 | Mozilla - Session
05:34:52:203125[DEBUG] OnRuleFinished | 3026 | 3167 | Mozilla - Session
05:34:52:203125[DEBUG] OnRuleStarted | 3026 | 3164 | Mozilla - Saved Form Information
05:34:52:218750[DEBUG] OnRuleFinished | 3026 | 3164 | Mozilla - Saved Form Information
05:34:52:218750[DEBUG] OnRuleStarted | 3021 |  | Adobe Acrobat 9.0
05:34:52:218750[DEBUG] OnRuleFinished | 3021 |  | Adobe Acrobat 9.0
05:34:52:218750[DEBUG] OnRuleStarted | 3021 |  | Adobe Reader 9.0
05:34:52:218750[DEBUG] OnRuleFinished | 3021 |  | Adobe Reader 9.0
05:34:52:218750[DEBUG] OnRuleStarted | 3021 |  | McAfee AntiVirus
05:34:52:218750[DEBUG] OnRuleFinished | 3021 |  | McAfee AntiVirus
05:34:52:218750[DEBUG] OnRuleStarted | 3021 |  | Office 2003
05:34:52:218750[DEBUG] OnRuleFinished | 3021 |  | Office 2003
05:34:52:218750[DEBUG] OnRuleStarted | 3022 |  | FileZilla
05:34:52:218750[DEBUG] OnRuleFinished | 3022 |  | FileZilla
05:34:52:218750[DEBUG] OnRuleStarted | 3022 |  | Sun Java
05:34:52:234375[DEBUG] OnRuleFinished | 3022 |  | Sun Java
05:34:52:234375[DEBUG] OnRuleStarted | 3022 |  | Yahoo Toolbar
05:34:52:234375[DEBUG] OnRuleFinished | 3022 |  | Yahoo Toolbar
05:34:52:234375[DEBUG] OnRuleStarted | 3023 |  | Adobe Flash Player
05:34:52:234375[DEBUG] OnRuleFinished | 3023 |  | Adobe Flash Player
05:34:52:234375[DEBUG] OnRuleStarted | 3023 |  | FastStone Image Viewer
05:34:52:234375[DEBUG] OnRuleFinished | 3023 |  | FastStone Image Viewer
05:34:52:234375[DEBUG] OnRuleStarted | 3023 |  | Macromedia Shockwave 10
05:34:52:234375[DEBUG] OnRuleFinished | 3023 |  | Macromedia Shockwave 10
05:34:52:234375[DEBUG] OnRuleStarted | 3023 |  | Quicktime Player
05:34:52:234375[DEBUG] OnRuleFinished | 3023 |  | Quicktime Player
05:34:52:234375[DEBUG] OnRuleStarted | 3023 |  | Quicktime Player Cache
05:34:52:234375[DEBUG] OnRuleFinished | 3023 |  | Quicktime Player Cache
05:34:52:234375[DEBUG] OnRuleStarted | 3023 |  | Real Player
05:34:52:234375[DEBUG] OnRuleFinished | 3023 |  | Real Player
05:34:52:234375[DEBUG] OnRuleStarted | 3023 |  | VLC Media Player
05:34:52:234375[DEBUG] OnRuleFinished | 3023 |  | VLC Media Player
05:34:52:234375[DEBUG] OnRuleStarted | 3023 |  | Windows Media Center
05:34:52:312500[DEBUG] OnRuleFinished | 3023 |  | Windows Media Center
05:34:52:312500[DEBUG] OnRuleStarted | 3023 |  | Windows Media Player
05:34:52:312500[DEBUG] OnRuleFinished | 3023 |  | Windows Media Player
05:34:52:312500[DEBUG] OnRuleStarted | 3024 |  | 7-Zip
05:34:52:312500[DEBUG] OnRuleFinished | 3024 |  | 7-Zip
05:34:52:312500[DEBUG] OnRuleStarted | 3025 |  | MS Search
05:34:52:328125[DEBUG] OnRuleFinished | 3025 |  | MS Search
05:34:52:328125[DEBUG] OnCompleted
05:34:52:328125[DEBUG] CLEANING COMPLETE - (491.311 secs)
05:34:52:328125[DEBUG] 3,492 MB removed.
05:34:52:328125[DEBUG] Secure file deletion enabled - Complex Overwrite (7 passes)
05:35:06:156250[DEBUG] Closing application...
05:35:06:156250[DEBUG] Cleaner - Initializing Stop request...
05:35:06:156250[DEBUG] Cleaner - Finished Stop request
05:35:06:171875[DEBUG] Finished closing application
05:35:06:171875[iNFO ] Application Ended

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The only thing different between the activity in this log and when I noticed the error in the new CCleaner is I had started the previous CCleaner, updated to the new version and then used it. Before doing this log, I had shutdown for several hours and started my computer. I don't know if that had anything to do with it.

When you launched CCleaner it probably got copied to RAM,

and almost certainly loaded its settings - presumably from the registry.

 

When you updated that would have replaced the previous CCleaner.exe, and maybe done new stuff in the registry.

 

If you failed to close the old CCleaner.exe before using the new version, all bets are off and chaos may rule supreme :)

 

If I may ask, what is the branding.dll error? Could that have been part of the problem?

I think you will see this in every /DEBUG file that is posted.

 

I see it on mine.

 

I believe the error is of no consequence,

and probably refers to the identification in the top left corner of the Window frame which states

Piriform CCleaner.

 

If your ISP supplies a CD to install broadband capability,

you will probably find it includes Internet Explorer etc "Branded" with the ISP name - I remember AOL did this to my daughter.

Further reading - start with :-

http://www.scotsnews...of/ispbrnds.htm

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