jasoom Posted December 7, 2008 Share Posted December 7, 2008 I installed and ran CCleaner version 2.14.763. After cleaning up both regular files and registry entries I tried to restart my computer. It refused. I had to restore the system to where it was before I ran CCleaner. Since i never had CCleaner problems with my old computer which ran Windows XP, could the problem be that my new computer is running Windows Vista? Any thought would be appreciated. Thanks. jasoom Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted December 8, 2008 Moderators Share Posted December 8, 2008 CCleaner is compatable with vista. (Which vista version do you have?) Have you tried narrowing it down? Try using the cleaner only. If now problems there that leaves us with your registry. Welcome to the forum by the way Jasoom Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
tcoffeep Posted December 8, 2008 Share Posted December 8, 2008 I installed and ran CCleaner version 2.14.763. After cleaning up both regular files and registry entries I tried to restart my computer. It refused. I had to restore the system to where it was before I ran CCleaner. Since i never had CCleaner problems with my old computer which ran Windows XP, could the problem be that my new computer is running Windows Vista? Any thought would be appreciated. Thanks. jasoom I've used it on Vista for about 6 months now without problem (give or take a month). But beyond saying you couldn't restart, there's not much info given. It could be a number of things, whether CCleaner being involved or not. What do you by refused to restart? Do you mean, it turned off, and refused to log back in due to some sort of .dll missing? Or do you mean it just wouldn't turn off and then back on? As hazelnut said, Welcome to the forums. Fantasy is the celebration of what we no longer are: individuals certain of our meaningfulness in a meaningful world. The wish-fulfillment that distinguishes fantasy from other genres is not to be the all-conquering hero, but to live in a meaningful world. The fact that such worlds are enchanted worlds, worlds steeped in magic, simply demonstrates the severity of our contemporary crisis.Scott R. Bakker, Why Fantasy and Why Now? RPG Codex - Putting the 'Role' back in RPG. The Age of Decadence - A game everyone should look forward to. Link to comment Share on other sites More sharing options...
jasoom Posted December 8, 2008 Author Share Posted December 8, 2008 I've used it on Vista for about 6 months now without problem (give or take a month). But beyond saying you couldn't restart, there's not much info given. It could be a number of things, whether CCleaner being involved or not. What do you by refused to restart? Do you mean, it turned off, and refused to log back in due to some sort of .dll missing? Or do you mean it just wouldn't turn off and then back on? As hazelnut said, Welcome to the forums. thanks for the welcome. Byu "refused to restart" I mean that after i used CCleaner I went to Start\Shutdown\Restart and the computer gave me a message that Windows was unable to restart. It then tried to fix the problem itself (I didn't know that Windows had this "fix"in its code!). the fix didn't work so I restored the computer to where it was prior to installing and running CCleaner. Now my computer works agian. However, I am skittish on doing any more CCleaner operations until i know why this happened. As i said, i never had this problem with CCleaner runing on Windows XP. Jasoom Link to comment Share on other sites More sharing options...
davey Posted December 8, 2008 Share Posted December 8, 2008 (edited) thanks for the welcome.As i said, i never had this problem with CCleaner runing on Windows XP. However, I am skittish on doing any more CCleaner operations until i know why this happened. Jasoom Hello jassom, 1. What edition and version of Vista do you have, 32-bit or 64-bit ? 2. Look in the Event Viewer and see what errors were recorded at the time of the problem. Cut and paste a list. 3. Provide a list of the Registry Issues backups . (They contain text data) 4. How long have you been running CCleaner on Vista ? 5. What are your specs on your PC? 6. Did the Registry issues seem different than normal ? 7. Any hardware or software changes recently ? 8. Describe what happened when you clicked the "Restart" button ? This information will help. Thanks, davey Edited December 9, 2008 by davey Link to comment Share on other sites More sharing options...
jasoom Posted December 8, 2008 Author Share Posted December 8, 2008 Hello jassom,1. What edition and version of Vista do you have, 32-bit or 64-bit ? 2. Look in the Event Viewer and see what errors were recorded at the time of the problem. Cut and paste a list. 3. Provide a list of the Registry Issues backups . (They contain text data) 4. How long have you been running CCleaner on Vista ? 5. What are your specs on your PC? 6. Did the Registry issues seem different than normal ? 7. Any hardware or software changes recently ? 8. Describe what happened when you clicked the "Restart" button ? This information will help. Thanks, davey 1.I'm using home premium 64 bit Link to comment Share on other sites More sharing options...
1984 Posted December 14, 2008 Share Posted December 14, 2008 I have used CCleaner on my 32 bit vista for almost two years, and my 64 bit vista for 8 months without issue. Just letting you know that CCleaner does work on vista, and does work on 64 bit versions....... Welcome to the forums. Link to comment Share on other sites More sharing options...
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