Files and file folder cleaning not working

[Diskclean]

I installed CCleaner and tried to clean some of my file folders. It is not working.

Following are the setup I did.

 

Options - In include I added the folder.

Cleaner - In advanced - Set the "Custom files and folders". No other flags are set in Windows or application.

 

These are some Zonealarm files which is not deleted with uninstall.

 

Then I did analysis. No files were pulled. Tried Running cleaning in Cleaner.

Nothing happened.

 

I just started using. So please help.

I really appreciate your help.

[hazelnut]

Are you trying to uninstall Zone Alarm?

[Diskclean]

Are you trying to uninstall Zone Alarm?

 

Yes,

I uninstalled Zonealarm, but uninstall is not removing windows, system 32 file folders and files. Zone alarm support asked me to delete these folders, to fix one of the problems, I am facing in the installation. I am not able to delete it through normal windows commands because of the number of files and file size. That is what I was trying.

[davey]

Yes,

I uninstalled Zonealarm, but uninstall is not removing windows, system 32 file folders and files. Zone alarm support asked me to delete these folders, to fix one of the problems, I am facing in the installation. I am not able to delete it through normal windows commands because of the number of files and file size. That is what I was trying.

I am not to sure what the results will be. Zone Alarm does many things to protect it's files.

You may try running CCleaner in "Safe Mode". You may have better luck.

You should also ask the Zone Alarm experts what they think.

 

Welcome to the forums.

We hope to help you.

davey

[hazelnut]

Here are some instuctions I found on another forum on how to uninstall ZA completely, they may help you. However like Davey I feel the ZA forum should be advising you on this.

 

Don't be afraid to go and tell them you don't understand how to do something and ask for help......

 

To remove ZoneAlarm completely from your computer in case normal uninstall can’t be run or doesn’t run properly, do the following:

 

* Right click the ZoneAlarm systray icon and click Restore ZoneAlarm Control Center.

Go to Overview > Preferences and uncheck Load ZoneAlarm at startup.

Close Control Center, right click the icon again and then click Shutdown ZoneAlarm.

Note: If you're unable to carry out this step because the icon is missing, you can skip it and proceed with the next steps, but in this case do them all in safe mode!

 

*REBOOT

 

* Go to Start > Programs > ZoneLabs and click Uninstall, or uninstall ZA using Control Panel > Software > Add/Remove Programs.

If a security check appears, click Yes and continue the uninstall procedure.

 

*REBOOT

 

* Make sure hidden files and folders are shown. To do so open Windows Explorer. Depending on your OS click Tools or View and then Folder Options > View.

Choose Show hidden files and folders, uncheck Hide protected operating system files (Windows 2000/XP/2003 only) and click OK.

 

* Next go to Start > Search > Files and Folders. Make sure the location box is set to search your Local Hard Drive (usually C:\ ) or All Local Drives. Also make

sure the Advanced Search Options are set to search subfolders and hidden files. Now copy the entire line below, paste it into the search box and click Search Now.

 

Zonelabs; "zone labs"; "Internet logs"; vsconfig.xml; vsdata.dll; vsdata95.vxd; vsdatant.sys; vsmon.*; vsmonapi.dll; vsnetutils.dll;vspubapi.dll; zaplus.*; zapro.*; zllictbl.dat; zlparser.dll; zonealarm.exe; zoneband.dll; vsutil.dll; zlclient.*

 

 

A list of files and folders belonging to ZoneAlarm will appear in the Search Results pane.

Note: if you’re using McAfee software be sure to check the vsutil.dll if found: right click the file and choose Properties.Verify it belongs to ZoneLabs.

If it does not do not remove it. Now proceed by deleting all ZoneLabs files and folders that were found.

 

* Empty the Recycle Bin.

 

* Now remove all ZoneLabs keys that may be left in the Windows registry. To do this copy the lines below and paste them into Notepad.

Save the file as zabegone.reg, double click it and allow for the registry changes to be made.

 

 

REGEDIT4

 

[-HKEY_CLASSES_ROOT\ZAMailSafe]

 

[-HKEY_CURRENT_USER\Software\Zone Labs]

 

[-HKEY_LOCAL_MACHINE\Software\Zone Labs]

 

[-HKEY_USERS\.DEFAULT\Software\Zone Labs]

 

 

*REBOOT

 

ZoneAlarm will now be completely removed from your computer. If you wish to install a new copy of ZA, be sure to do so under an administrator account

with full rights and permissions.

__________________

[pwillener]

Uninstalling ZoneAlarm is always best & easiest done with the /CLEAN option (modify the Uninstall shortcut on the Start menu).

[Alan_B]

Cleaner - In advanced - Set the "Custom files and folders". No other flags are set in Windows or application.

 

By itself that does nothing, not until you use the Options button, then Include,

and then you can stipulate the Custom files and folders you choose to purge.

 

Regards

Alan