claire22 Posted April 12, 2007 Share Posted April 12, 2007 I have just paid for and tried to install the CCleaner package and everytime i do it goes through to the install page but doesnt do it. When i double click on the icon it just goes back to trying to install it. And i have tried to recycle bin thing and that doesnt work. Frustrated now any ideas anyone? Claire Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted April 12, 2007 Moderators Share Posted April 12, 2007 Hello Clair22 and welcome to the forum First, there is no need to pay to have CCleaner, it is totally free. Some people like to make a donation but it is NOT needed in order to have the program. Can I ask where you downloaded it from? Do you get any error messages when you are trying to use it? Here is the offical site http://www.CCleaner.com/download/builds.aspx and the basic build (without the yahoo toolbar) would be a good choice. Just download to your desktop and try it after uninstalling the other one via add and remove in your control panel, if it is listed there, or deleting it from your desktop if it hasn't installed at all. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
fireryone Posted April 13, 2007 Share Posted April 13, 2007 First, there is no need to pay to have CCleaner, it is totally free Yup CCleaner is absolutly free fireryone Link to comment Share on other sites More sharing options...
claire22 Posted April 13, 2007 Author Share Posted April 13, 2007 Yup CCleaner is absolutly free Can I get my money back then? Link to comment Share on other sites More sharing options...
claire22 Posted April 13, 2007 Author Share Posted April 13, 2007 Hello Clair22 and welcome to the forum First, there is no need to pay to have CCleaner, it is totally free. Some people like to make a donation but it is NOT needed in order to have the program. Can I ask where you downloaded it from? Do you get any error messages when you are trying to use it? Here is the offical site http://www.CCleaner.com/download/builds.aspx and the basic build (without the yahoo toolbar) would be a good choice. Just download to your desktop and try it after uninstalling the other one via add and remove in your control panel, if it is listed there, or deleting it from your desktop if it hasn't installed at all. I have uninstalled the first one - but it wasnt installed anyway because it wasnt in add /remove programs and i have just been to the link you suggested and tried to download it again but it did the same think. When it goes onto the wizard box and gets to the final step it doesnt work and when i double click on the icon on the desktop it takes me back to the trying to install it. Am not sure I want this any more is there anyway I can get my money back? Thanks Claire Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted April 13, 2007 Moderators Share Posted April 13, 2007 Have a look here Claire and try this http://forum.piriform.com/index.php?showtopic=5739 Also where did you download the first CCleaner from? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Tarq57 Posted April 13, 2007 Share Posted April 13, 2007 Claire, if you want your money back, that is probably between you and the site you downloaded it from. Sounds a bit suspect, to me! Link to comment Share on other sites More sharing options...
MikeW Posted April 13, 2007 Share Posted April 13, 2007 You may also have a corrupt Windows installer. Here is a link to download the latest version http://www.softwarepatch.com/windows/wininstallnt.html Win 7 Home Premium 64 bit - IE11 - Nod32 - Mbam pro Link to comment Share on other sites More sharing options...
fireryone Posted April 14, 2007 Share Posted April 14, 2007 I have uninstalled the first one - but it wasnt installed anyway because it wasnt in add /remove programs and i have just been to the link you suggested and tried to download it again but it did the same think. When it goes onto the wizard box and gets to the final step it doesnt work and when i double click on the icon on the desktop it takes me back to the trying to install it. Am not sure I want this any more is there anyway I can get my money back? Thanks Claire Please tell us exactly where you downloaded and payed for CCleaner, piriform only has a paypal link for donations: Here is a sample of how CCleaner/pirifom ask for donations, you are in NO way required to pay for the software: Although this software is free please donate to help support the software and site costs. Everyone who donates $20 / ?10 / ?20 or more will be emailed all new releases before they're available to download on the site. (Click on the image to donate using PayPal) Huge thanks to those of you who have already donated! fireryone Link to comment Share on other sites More sharing options...
login123 Posted April 15, 2007 Share Posted April 15, 2007 Hi, Claire22, welcome. If you paid for CCleaner by credit card, the card company may be able to help you. Sometimes they will refuse to pay a bill if there is a "legitimate" customer complaint. Good luck. Often there is a time limit for filing complaints. The CCleaner SLIM version is always released a bit after any new version; when it is it will be HERE :-) Pssssst: ... It isn't really a cloud. Its a bunch of big, giant servers. Link to comment Share on other sites More sharing options...
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