eliesk Posted May 22 Share Posted May 22 Hello everyone - I turned off Malwarebytes and Windows Defender, but I still cannot access your website (unless I use a VPN) which I do not want to use it if I don't have to. I even added manual DNS 8.8.8.8 and 8.8.4.4 but it's still a no-go. This issue is happening only on my Windows 10 PC. Your insight would be greatly appreciated. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted May 22 Moderators Share Posted May 22 If you need to use a vpn, are you in a country with a U.S. embargo (such as russia or china) ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
eliesk Posted May 22 Author Share Posted May 22 No, I'm from Toronto, Ontario, Canada. Link to comment Share on other sites More sharing options...
eliesk Posted May 22 Author Share Posted May 22 Thank you for attempting to help. It seems I had discovered what the problem was. It looked like the Windows HOST file got corrupted since the original installation of Windows 10 - that was nearly 3 years ago. I reset the HOST file to its original state, and now I can land on ccleaner.com from any browser without any issues! Link to comment Share on other sites More sharing options...
Moderators Nergal Posted May 22 Moderators Share Posted May 22 5 minutes ago, eliesk said: Thank you for attempting to help. It seems I had discovered what the problem was. It looked like the Windows HOST file got corrupted since the original installation of Windows 10 - that was nearly 3 years ago. I reset the HOST file to its original state, and now I can land on ccleaner.com from any browser without any issues! Thanks for coming back to tell us ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators nukecad Posted May 23 Moderators Share Posted May 23 @eliesk If the Hosts file had suddenly changed and was blocking access to the CCleaner website then I'd have to wonder what else it may have been blocking and just what had caused it to change. Browser Hijackers, Adware, Spyware, etc. will often modify the Hosts File, so it's a good idea to check that there is nothing like that lurking on your machine. As you say that you had Malwarebytes running then that probably wasn't your issue, but I'd suggest that you run a scan with Windows Security, and a malware scan with Malwarebytes just to be sure. If you aren't already using them then you might also want to look at Malwarebytes ADWcleaner which is tougher on Adware, and Malwarebytes Browser Guard add-on for extra peotection in the browsers themselves. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
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