Support team is ignoring me.

[Fox12]

I wrote to the support service with a request for a refund and received a response in the style of “maybe you don’t want it, think about it and don’t cancel your subscription.”  In response, I asked for a refund, but now they are simply ignoring me, cool.  My current subscription ends in a month and I would like to issue a refund for the next year for which you have already charged.

Edited April 23 by Fox12

[geoffrey]

i seem to have the same problem.

i sent a message and started a dialogue.

the guy seemed totally confused and now ignores me

????

my contact was Amani was that the same as yours?

off to try again to contact  someone .

first time i have used this site and i am not impressed with it. first time in two years, could be the last as well

[geoffrey]

Hi,

how do you get to somebody  to talk to, AI is useless .

I paid twice for what i thought was one license.

Now i have two license keys, one of which i eventually activated.

Been running my system with a resident trojan for years apparently, only picked up when microsoft told me i had an unresolved issue.

Problem found when a FULL scan was made with microsoft and the offending program-me was deleted

The second key i need to cancel and receive a refund for as it has never been activated.

The last person i communicated with failed to understand what was happening, so here i am looking for support.

Anyway it would be nice if you can help me to resolve my issue  with ccleaner.

Regards Ken

 

[nukecad]

@Fox12 @geoffrey

I have flagged up your complaints about the service you have (not) had for staff attention.

[geoffrey]

On 23/04/2024 at 15:15, nukecad said:

@Fox12 @geoffrey

I have flagged up your complaints about the service you have (not) had for staff attention.

Thank you for your intervention.

For the life of me i do not understand the attitude towards customers.

Whatever happened to building goodwill with the customers??

The site itself is convoluted and trying to discuss a situation and looking through the frontend of this site is frustrating, the way it puts you into a loop that goes nowhere.

Regards Ken

[Lukasmajonez]

same with me, I wrote from both emails in both cases I got only a reply to the first email, when I wrote back that I was not interested in the option to merge the license they dont wrote me back, according to your return policy I want my money back and I do not have to explain why! Moreover, the money was charged to me for the next period despite the active license, no doubt this is the last time I used ccleaner premium

Edited Wednesday at 10:20 by Lukasmajonez

[Lukasmajonez]

Even here, writing in a public forum, i can't hope for support to help resolve the issue? 

[nukecad]

We have no access to financial accounts on this forum, for security reasons only support can deal with financial issues.

[Lukasmajonez]

Well yes but no one has written me back since 19.04 so where should I look for help????

[nukecad]

It's  a support ticket system. not live chat.

At busy times it can take a week (or more if they are very busy) to get a reply from a support person.

I agree that it isn't ideal, but it is what it is and so you have to have patience.