crornosky Posted March 18 Share Posted March 18 I signed up for the 30 day free trial of professional (the one that makes you put in your card), and I wanted to disable the automatic renewal (just because I tend to forget about things sometimes and I'd rather not spend money on something I may not even want), but I never received an email confirmation with my Cleverbridge reference number (even checked the spam folder and searched for anything else I could think of), so I can't access it through the subscription manager, but when I use the license lookup with my email (which I'm like 100% I didn't mistype as it's just...my name lol), it says there isn't a license registered under that? I noticed also the name spot in the "license key" area in CCleaner itself is blank, despite me typing my name. Is this just a weird glitch, do I have to just wait a few days for the email (I only just did all this last night so idk)? I already emailed support with all I could give them, and got back the "we've received your request and will reply to you as soon as we can" but I was wondering if maybe someone in here might be able to help? Link to comment Share on other sites More sharing options...
Moderators nukecad Posted March 19 Moderators Share Posted March 19 I'm not entirely sure just how the 30-day trial system works these days. But if you have made an email typo when signing up then you wouldn't have got the confirmation, and your support request is a query from an 'unregistered' email, and so will be on a lower priority than registered customers. Support should get back to you but as a lower priority request it may take a while longer, particually if they have a lot of queries from already registered users. PS. I've redacted your email in the screenshot, it's never a good idea to put it in plain view where it can be 'harvested' - unless you want a lot of spam emails. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Admin Laurence CCleaner Posted March 19 Admin Share Posted March 19 Hi @crornosky, I have asked our support team to respond to your email so you should receive an email from them shortly. Link to comment Share on other sites More sharing options...
crornosky Posted March 19 Author Share Posted March 19 @nukecad ahhh okay, that makes sense actually. I was mostly just confused because for most things I figured I'd get some kind of email right away to at least signify "hey you signed up for this thing" but at the very least I know it wasn't some kinda strange glitch. Also I didn't even realize I hadn't covered up my email in the one screen shot thank you for that. @Laurence CCleaner thank you, i very much appreciate it! Link to comment Share on other sites More sharing options...
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