PTA8332 Posted March 10 Share Posted March 10 It seems like for a litt while now if I hit to check for a new version, it keeps saying it's up to date. For an example, I had the previous version 6.20 installed, and says it's up to date. I actually had to go on the site to see it's up to 6.21 now. Anyone else having issues when checking for updates? Link to comment Share on other sites More sharing options...
PTA8332 Posted March 24 Author Share Posted March 24 Just wanted to report this is still happening. I had version 6.21.10918 installed and had the program check for updates internally today, and it says it's the newest version of the program (see screenshot, attached). Yet, when I go on the site, I see 6.22.10977 was released and had to upgrade via the site. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted March 25 Moderators Share Posted March 25 What windows version? ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators nukecad Posted March 25 Moderators Share Posted March 25 Plus what AV/Firewalls are you using? (something might be blocking your connection to the update server). *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
PTA8332 Posted March 31 Author Share Posted March 31 I have the most up to date Windows 11. Also, we per my AV, I"m using Sophos Home. What I haven't had an issue up until recently, what's odd. I know it was working fine. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted April 1 Moderators Share Posted April 1 My first suspect would be the Sophos. When there is a new CCleaner Update if 'Check for Updates' in CCleaner isn't seeing it then I would try disabling Sophos temporarilily and then do the CCleaner Update check. In the meantime I would check that your Sophos Home is up to date. Note that some AV's will say that they are up to date when there is in fact a newer version. Those AV's are telling you that their definitions are up to date for that version, not that the version is up to date. So with an AV as well as checking within the AV itself, it's best to check on the Av's website. I do note that Sophos Home for Windows doesn't seem to have had a version update since July 2023: https://support.home.sophos.com/hc/en-us/sections/360000192343-Release-Notes Windows 11 has had a feature update to version 23H2 since then, and I'm wondering if it was after updating to 23H2 that the issue started for you? Another option you could try would be to do a total reinstall of CCleaner. Make a note of your settings in CCleaner (and licence key if you have Pro), uninstall your current CCleaner and then delete the CCleaner folder C:\Program Files\CCleaner, 'Restart' your computer, and then download/reinstall CCleaner Free from the Builds page: https://www.ccleaner.com/ccleaner/builds Once reinstalled you will have to put your settings back, and enter your key to re-register it as Pro again. Of course you are not going to know if it fixed your issue until the next CCleaner update is released, but if you do that then at least you will know that you have a totally fresh CCleaner. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
PTA8332 Posted April 2 Author Share Posted April 2 Thanks nukecad, I'll try/look into those possible solutions and fixes probably come later this week when I have some time, appreciate it. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now