renevdlee Posted February 12 Share Posted February 12 Hi team CC Cleaner, I have got a similar issue. Since I did the driver udpate in CC cleaner (in december), my sound and microphone is no longer working. Making it unable for me to do digital meetings for example :(. I have been trying to fix it myself, but nothing seems to work. I took among others the following steps: - Recovery in CC cleaner (says it can't recover Intel® Smart Sound Technology (screenshot included) - Performing all of the recommended Lenovo audio driver updates - Installing Realtek HD audio manager (I have installed everything I could potentially install). Nothing seems to work. I cannot even find the audio symbol at device manager. I need a solution soon. My laptop: Yoga C740-15IML Laptop (Lenovo) - Type 81TD Link to comment Share on other sites More sharing options...
Moderators nukecad Posted February 12 Moderators Share Posted February 12 @renevdlee You had posted this in an old thread, the Driver Updater has changed since then (and Dave no longer works at CCleaner). I have split it out into a new thread of your own, Hopefully someone who can help will be along soon. Alternatively you could raise a support ticket. You can contact CCleaner support by emailing: support@ccleaner.com Or by using the form here: https://support.ccleaner.com/s/contact-form?language=en_US&form=general *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
renevdlee Posted February 13 Author Share Posted February 13 Thank you @nukecad I will contact them directly using the form link you provided, Link to comment Share on other sites More sharing options...
Bastet Posted February 15 Share Posted February 15 Can you right click on the device under device management & choose roll back driver? If not then try installing an older driver manually: You might have to reinstall an older driver via the device’s entry within device manager if it doesn’t show then check under View>Show hidden devices. Right click device. Choose update driver. Choose ‘browse my computer for drivers’. Choose ‘let me pick from a list of available drivers on my computer’. Choose the compatible hardware from the list, then choose next. Choose one of the older drivers from the list shown, then click next. This will then reinstall the driver. Virginia/Bastet. Windows 11 Pro 22H2. CCleaner Pro. MalwareBytes Pro. Defender. Macrium Reflect Home. Link to comment Share on other sites More sharing options...
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