SUZI B Posted October 12, 2023 Share Posted October 12, 2023 On Friday 6th October I renewed my 2 Year, 3 devices Licence, paid via Credit Card, and despite numerous emails and requests for the Activation Key, ABSOLUTELY NOTHING has been received. Except the usual "We'll get back to you" nonsense emails! Shocking Customer Service. How can customers be expected to deal with Cleverbridge when this is how we are treated? Disgusting! Link to comment Share on other sites More sharing options...
Moderators nukecad Posted October 12, 2023 Moderators Share Posted October 12, 2023 If you have "renewed" then it will be the same key surely. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Moderators DaveJustDave Posted October 12, 2023 Moderators Share Posted October 12, 2023 Did you receive an order confirmation email from Cleverbridge after you completed your order? If not, check in your spam folder, or check https://www.ccleaner.com/support/license-lookup to see what your new (or extended) licence key would be. If no luck from either direction it may be that you entered a different email address when ordering - did you make a note of your order reference number from the order confirmation page? Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Recuva - Speccy - Kamo] - Product Support Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup Other customer support? Check the contact details in your order confirmation or email support@ccleaner.com Privacy questions - read CCleaner's Data Factsheet. What's new? Check the latest CCleaner for Windows release notes or CCleaner version history. Disclaimer: Anything written in this post is not official Piriform communication. I am not a Piriform employee, just a forum moderator. Link to comment Share on other sites More sharing options...
SUZI B Posted October 13, 2023 Author Share Posted October 13, 2023 14 hours ago, DaveJustDave said: Did you receive an order confirmation email from Cleverbridge after you completed your order? If not, check in your spam folder, or check https://www.ccleaner.com/support/license-lookup to see what your new (or extended) licence key would be. If no luck from either direction it may be that you entered a different email address when ordering - did you make a note of your order reference number from the order confirmation page? Hi DaveJustDave, yes everything was received except for the Licence Key. I was however emailed at 6am today with the outstanding info - I've loaded the new Key, activated, and the software is running once more. Thanks for responding, appreciate it. Link to comment Share on other sites More sharing options...
SUZI B Posted October 13, 2023 Author Share Posted October 13, 2023 16 hours ago, nukecad said: If you have "renewed" then it will be the same key surely. Hi, nope, I tried that but Licence Key returned as 'expired'. Thankfully I was emailed early this morning the a new Key, loaded and activated, and the program is up and running. Thanks for responding tho. Take care Link to comment Share on other sites More sharing options...
SUZI B Posted October 13, 2023 Author Share Posted October 13, 2023 17 hours ago, SUZI B said: On Friday 6th October I renewed my 2 Year, 3 devices Licence, paid via Credit Card, and despite numerous emails and requests for the Activation Key, ABSOLUTELY NOTHING has been received. Except the usual "We'll get back to you" nonsense emails! Shocking Customer Service. How can customers be expected to deal with Cleverbridge when this is how we are treated? Disgusting! UPDATE FRIDAY 13TH OCTOBER: Activation Key was thankfully emailed to me early this morning. Thank-you. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted October 13, 2023 Moderators Share Posted October 13, 2023 Very strange, I wonder what the delay was? At least you do have it now, thanks for letting us know. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Moderators DaveJustDave Posted October 13, 2023 Moderators Share Posted October 13, 2023 4 hours ago, SUZI B said: I was however emailed at 6am today with the outstanding info Good news at last. For reference, was this an email from CCleaner customer support (having finally got through a case backlog), or from Cleverbridge (which would have been a "stuck" issuing of a licence being remedied)? Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Recuva - Speccy - Kamo] - Product Support Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup Other customer support? Check the contact details in your order confirmation or email support@ccleaner.com Privacy questions - read CCleaner's Data Factsheet. What's new? Check the latest CCleaner for Windows release notes or CCleaner version history. Disclaimer: Anything written in this post is not official Piriform communication. I am not a Piriform employee, just a forum moderator. Link to comment Share on other sites More sharing options...
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