KhaledSholkamy Posted September 24, 2023 Share Posted September 24, 2023 I've activated the Pro free trial but I'm unable to manage my subscription or disable auto-extension. I might have used a wrong email address while upgrading. I probably used 'khaled.sholkamy@homail' instead of 'khaled.sholkamy@hotmail' (dropping the 't' in 'hotmail'). I've already opened ticket #19238288 two weeks ago and sent an email to 'support@ccleaner.com' but received no reply. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted September 24, 2023 Moderators Share Posted September 24, 2023 You should also have got an acknowledgement email when you raised the ticket. Did you get that? Check your email spambox in case it went in there. If you did then you should 'Reply' to that email if adding extra information to the ticket, rather than raising a new ticket or a new email. We are aware that support are currently backlogged with queries and so it's taking much longer than usual for a support person to get back to queries/requests. EDIT: From your screenshot it appears that you already have a licence key. Which you have correctly blanked out for security, thanks. In which case you couldn't have used a wrong email address when purchasing, the licence key is sent to you at the email you had used. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
KhaledSholkamy Posted September 24, 2023 Author Share Posted September 24, 2023 I received the acknowledgment email, but as I mentioned, this was two weeks ago with no response, and I'm running out of time before the next renewal date. This is a Pro trial, but I provided my payment details, and I'll be charged. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted September 24, 2023 Moderators Share Posted September 24, 2023 As said we know that support are currently backlogged, hopefully you will get a reply soon. They are quite good, when not swamped, so I would expect that if you did get charged automatically they would refund without a quibble. (Although I realise that may not be ideal). Being a user forum all we can do is flag this post up to see if one of the CCleaner staff can help expedite things with your ticket. I've just done that now. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
KhaledSholkamy Posted September 24, 2023 Author Share Posted September 24, 2023 Thank you! Hopefully they'll be able to answer before the renewal date. Link to comment Share on other sites More sharing options...
Admin Laurence CCleaner Posted September 25, 2023 Admin Share Posted September 25, 2023 Hi @KhaledSholkamy, I have requested an agent follow up on your support request so you will receive this shortly. If you do not receive a response from our support agent please check your spam folder. Link to comment Share on other sites More sharing options...
KhaledSholkamy Posted September 25, 2023 Author Share Posted September 25, 2023 Thank you @Laurence CCleaner @nukecad I've just recieved the support reply email and the problem has been solved. Thank you again. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now