ErolSh Posted September 17, 2023 Share Posted September 17, 2023 Hello, As first im trying to send submit for support but its not possible already 2 days, always says at bottom of page Hmm... we think you might be a robot. Im facing problem that there is no option to turn off/on auto-extension? As i read manual choosing ABOUT section and then clicking on license information i should get a screen where is possible to manage subscription but that is what im missing on mine.. Everything except manage exception is visible. I have purchesed CCleaner Professional version last year on 16/11/2023 this is reference id #418762503. Also i can send other details as license and email but id prefer that privatly! Can please someone help me to turn off my auto-renew? Regards, Erol. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted September 18, 2023 Moderators Share Posted September 18, 2023 16 hours ago, ErolSh said: Hello, As first im trying to send submit for support but its not possible already 2 days, always says at bottom of page Hmm... we think you might be a robot. We are aware of the problem with the support form and are shouting about it to the staff. Hopefully it will be resolved quickly. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Admin Laurence CCleaner Posted September 18, 2023 Admin Share Posted September 18, 2023 HI @ErolSh, Please email our support team via support@ccleaner.com and they can assist you with this issue. Link to comment Share on other sites More sharing options...
ErolSh Posted September 18, 2023 Author Share Posted September 18, 2023 Hi@Laurence CCleaner and @nukecad . Thanks for reply. I have send email to support. Hope that they will answer me quickly with sulution for my problem. If no i`ll write here again. Regards! :) Link to comment Share on other sites More sharing options...
Moderators nukecad Posted September 19, 2023 Moderators Share Posted September 19, 2023 The support form should be working again now. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
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