ErolSh Posted September 17 Share Posted September 17 Hello, As first im trying to send submit for support but its not possible already 2 days, always says at bottom of page Hmm... we think you might be a robot. Im facing problem that there is no option to turn off/on auto-extension? As i read manual choosing ABOUT section and then clicking on license information i should get a screen where is possible to manage subscription but that is what im missing on mine.. Everything except manage exception is visible. I have purchesed CCleaner Professional version last year on 16/11/2023 this is reference id #418762503. Also i can send other details as license and email but id prefer that privatly! Can please someone help me to turn off my auto-renew? Regards, Erol. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted September 18 Moderators Share Posted September 18 16 hours ago, ErolSh said: Hello, As first im trying to send submit for support but its not possible already 2 days, always says at bottom of page Hmm... we think you might be a robot. We are aware of the problem with the support form and are shouting about it to the staff. Hopefully it will be resolved quickly. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Admin Laurence CCleaner Posted September 18 Admin Share Posted September 18 HI @ErolSh, Please email our support team via support@ccleaner.com and they can assist you with this issue. Link to comment Share on other sites More sharing options...
ErolSh Posted September 18 Author Share Posted September 18 Hi@Laurence CCleaner and @nukecad . Thanks for reply. I have send email to support. Hope that they will answer me quickly with sulution for my problem. If no i`ll write here again. Regards! :) Link to comment Share on other sites More sharing options...
Moderators nukecad Posted September 19 Moderators Share Posted September 19 The support form should be working again now. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
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