Aaron Ng Posted July 11 Share Posted July 11 Hi, I have purchased CCleaner Cloud from CCleaner direct and I got an email to activate the account. However, I actually had a CCleaner Cloud account before and the settings were still in that account. I realize that we are not given the activation code to allow us to activate and link it to the old account. Perhaps some help on this and to add it for future customers as well? Thanks! Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted July 11 Moderators Share Posted July 11 Please contact CCleaner directly either by email or webpage with your suggestion/request. https://support.piriform.com/hc/en-us/requests/new?ticket_form_id=86507 support@ccleaner.com Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators nukecad Posted July 11 Moderators Share Posted July 11 With CCleaner Home versions if you purchase a new licence key rather that renewing an existing key then support can 'merge' the two licences for you. I would imagine that they can do the same for the business versions, including CCleaner Cloud. Hazelnut has already given you the contact links. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Aaron Ng Posted July 11 Author Share Posted July 11 (edited) thanks for the replies! Already tried emailing them but thought it will be faster if someone experience this before and could advise Edited July 11 by Aaron Ng Link to comment Share on other sites More sharing options...
Moderators nukecad Posted July 11 Moderators Share Posted July 11 1 hour ago, Aaron Ng said: thanks for the replies! Already tried emailing them but thought it will be faster if someone experience this before and could advise We don't get many business edition users on the forum. This whole 'CCleaner Cloud' section has only had 55 threads in the last 8 years, and the last thread posted before this one was in 2019. However, because of that, you have inadvertently been given the wrong support options. We have given you the general support rather than the dedciated CCleaner Cloud support form which you can find here: https://support.ccleanercloud.com/hc/en-us/requests/new *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Aaron Ng Posted July 12 Author Share Posted July 12 11 hours ago, nukecad said: We don't get many business edition users on the forum. This whole 'CCleaner Cloud' section has only had 55 threads in the last 8 years, and the last thread posted before this one was in 2019. However, because of that, you have inadvertently been given the wrong support options. We have given you the general support rather than the dedciated CCleaner Cloud support form which you can find here: https://support.ccleanercloud.com/hc/en-us/requests/new I thought it was just me that the link was not working haha. Thanks for this link! I have submitted a ticket and hopefully they could assist me. Thank you guys! Link to comment Share on other sites More sharing options...
Moderators nukecad Posted July 12 Moderators Share Posted July 12 Well, until yesterday I did not know that there was a seperate form for CCleaner Cloud. I'd assume that the general support would have eventual pointed you to it, or would have passed your request to the CCleaner Cloud support section. Hopefully you are now in contact with the right support team, and can now get your 2 cloud licences merged into one. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
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