Keep getting signed out of everywhere on Firefox - assuming ccleaner is to blame

[dsCVxcfv33f]

Hi, I am not good with technology. I have firefox set under Custom Clean - Applications - and I only mark Internet cache and cookies. Is there some setting I don't know about that keeps doing this? Help appreciated, ty.

[nukecad]

In Custom Clean it is the setting for a browsers 'Session' that will log you out of sites, so make sure that you have 'Session' unticked if you want to remain logged into sites next time you open Firefox.

(A very few sites still keep logins as cookies rather than in the session cache, but not many at all these days).

Note that sites that deal with money, eg. your bank, your utility accounts, etc. - anywhere where you can pay bills or that has your card details, will log you out after a certain time 'inactive' , that's a security measure by the site.

Some other non-financial sites will also do that.
Tip- tick the 'Remember Me' button that most websites have in their login, it keeps you logged in for longer.
(Now that 'remember me' is usually stored in a cookie).

If you do already have 'Session' unticked for Firefox then as a test try unticking Cookies, run Custom Clean, and see if you still get logged out of the sites.
(If you want to be absolutely sure in your own mind then untick everything for Firefox, you can put the ticks back later).
If you are still being logged out of sites with those unticked then obviously it isn't CCleaner that is doing it.

What kind of sites are they that you being logged out of? (Fora? gaming sites?, news sites?, other??).

[dsCVxcfv33f]

Quote

If you do already have 'Session' unticked for Firefox then as a test try unticking Cookies, run Custom Clean, and see if you still get logged out of the sites.
(If you want to be absolutely sure in your own mind then untick everything for Firefox, you can put the ticks back later).

I think this did the trick. I have everything unticked except the first one, Internet Cache. And it's finally not signing me out of everywhere. So what does this mean and what should I do?

[nukecad]

You can just re-tick whatever you had before, except for that 'Session' option.

You can see in that screenshot above that it's clearing quite a few Firefox things, but because 'Session' is unticked then it stays logged into sites.

[dsCVxcfv33f]

More problems, sorry. I've deleted CCleaner because I kept getting signed out of many things on Firefox. But it's still happening. Although now, I stayed signed into Plex all the time which didn't happen before, yet now I get signed out of Amazon every time I re-open Firefox, which never happened before.

If you could advise me on what to do if it looks like my general problem is I keep getting signed out of different stuff on Firefox, what do you think I should do? ty!

[nukecad]

First off I'd check your Firefox settings, have they been set to clear things when you close Firefox?

There again a lot of sites where money changes hands, like Amazon, will log you out automatically after a certain time of no interaction.
That's for your security of course.

[dsCVxcfv33f]

All right, lots more problems. Somehow in Firefox it did that update thing where it makes that folder called Old Firefox Data. So I look that up and see it was like a tune-up. And guess what, everything is working!!! I can login to Amazon, close browser, go to amazon.com again, and I'm still signed in! Same on the other sites it that kept logging me out.

So I think, ahh, well cool, now I can re-install CCleaner and have it keep cookies and crap out of my browser. But, problem...I'm getting signed out again of all these different sites!!!!

This is exactly how I have Firefox setup. In this situation, why am I still getting signed out everywhere? What should I do?

Edited January 21, 2023 by dsCVxcfv33f

[redwolfe_98]

in my experience, you have to save cookies for particular websites if you want to stay logged in to them.

ccleaner has settings for saving cookies, at ccleaner's "options"/"cookies."

in ccleaner's settings for firefox, i have it set to clean "sessions" (and cookies) and that does not result in my being logged out of the websites that i am saving cookies for, in order to stay logged in to them.

again, while i have ccleaner's settings for firefox set to remove cookies (and "sessions" ), i also have ccleaner set to save some cookies, in ccleaner's "options"/"cookies," so i am not logged out of the websites that i am saving cookies for, in order to stay logged in to them.

[nukecad]

@dsCVxcfv33f

Just to check - you are showing the ticks/unticks for Custom Clean, but are you then running Custom Clean or are you running Health Check?

Health Check uses it's own cleaning rules and ignores the Custom Clean settings.
We sometime see users wondering why those settings won't work, it's because they are using Health Check which ignores them.

[dsCVxcfv33f]

17 hours ago, redwolfe_98 said:

in my experience, you have to save cookies for particular websites if you want to stay logged in to them.

ccleaner has settings for saving cookies, at ccleaner's "options"/"cookies."

in ccleaner's settings for firefox, i have it set to clean "sessions" (and cookies) and that does not result in my being logged out of the websites that i am saving cookies for, in order to stay logged in to them.

again, while i have ccleaner's settings for firefox set to remove cookies (and "sessions" ), i also have ccleaner set to save some cookies, in ccleaner's "options"/"cookies," so i am not logged out of the websites that i am saving cookies for, in order to stay logged in to them.

Cool, so I added Amazon and a few other pages I frequent and ran the Custom Clean and I stayed signed in. SUCCESS!

12 hours ago, nukecad said:

@dsCVxcfv33f

Just to check - you are showing the ticks/unticks for Custom Clean, but are you then running Custom Clean or are you running Health Check?

Health Check uses it's own cleaning rules and ignores the Custom Clean settings.
We sometime see users wondering why those settings won't work, it's because they are using Health Check which ignores them.

Well when I'm manually doing it I use the Custom Clean, but I have (or at least had) it run on a schedule too. So does it do the Custom Clean or the health check> Because right now it seems to be working; I can Custom Clean and stay signed in. But how do I disable the other way?

[nukecad]

8 hours ago, dsCVxcfv33f said:

Well when I'm manually doing it I use the Custom Clean, but I have (or at least had) it run on a schedule too. So does it do the Custom Clean or the health check>

Scheduling can run either Health Check or Custom Clean, it depends which one you have set it to use.
You can change which one it's is using by going to the scheduler and clicking Edit preferences which then gives you the following:

[WillieJohnson]

On 26/12/2022 at 17:53, nukecad said:

In Custom Clean it is the setting for a browsers 'Session' that will log you out of sites, so make sure that you have 'Session' unticked if you want to remain logged into sites next time you open Firefox.

(A very few sites still keep logins as cookies rather than in the session cache, but not many at all these days).

Note that sites that deal with money, eg. your bank, your utility accounts, etc. - anywhere where you can pay bills or that has your card details, will log you out after a certain time 'inactive' , that's a security measure by the site.

Some other non-financial sites will also do that.
Tip- tick the 'Remember Me' button that most websites have in their login, it keeps you logged in for longer.
(Now that 'remember me' is usually stored in a cookie).

If you do already have 'Session' unticked for Firefox then as a test try unticking Cookies, run Custom Clean, and see if you still get logged out of the sites.
(If you want to be absolutely sure in your own mind then untick everything for Firefox, you can put the ticks back later).
If you are still being logged out of sites with those unticked then obviously it isn't CCleaner that is doing it.

What kind of sites are they that you being logged out of? (Fora? gaming sites?, news sites?, other??).


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Edited January 31, 2023 by WillieJohnson