CCleaner renewal subscription autobilling cancellation and refund

[swampygirl]

Hi

My CCleaner was renewed today. As far as I'm aware I hadn't requested it to be continuous.

I'd been getting notifications to take up early bird offers at reduced cost but wasn't interested. I was going to let it expire. I don't want it. 

Who do I contact to speak to for a refund?

Thanks x 

[Nergal]

Please email support@ccleaner.com from the account you registered ccleaner with.  Iirc you should have gotten a reminder a month before, but, like you, I'm just a user and can't help with registration issues on this user forum.

[Dave CCleaner]

Checking correspondence I can see that you signed up for a 1 year subscription in September of last year.  You would have received a purchase confirmation email that included a link to cancel any future subscription billing at any time (and that it will not prematurely cancel the licence entitlement already paid for) :

On September 28th you would have been sent a billing notification reminder from Cleverbridge with the subject line: "Your CCleaner Professional subscription is due to be auto-renewed soon" which mentioned the upcoming automatic billing, a link to update your payment information or the cancel the billing, and the customer support contact for customers who planned to cancel but did not do so in time and desire a refund:

 

Note that following the links for managing subscription billing takes you to a self-service page where billing can be cancelled with a single click:

 

I can see that as you hadn't cancelled your subscription or manually renewed or upgraded, you were indeed billed on October 28th.  But you contacted customer support at 22:24 last night and they responded at 09:20 this morning to let you know that your payment had been refunded.  You would also have received an email from Cleverbridge at around the same time confirming this:

Also, if you were to check your subscription management page now you would see that it now shows that billing is inactive for that licence subscription: