CKota Posted July 14, 2022 Share Posted July 14, 2022 (edited) I updated the drivers and now there is no sound at all. I did all the troubleshooting possible and contacted CCleaner for support and haven't heard back from them. I don't know what to do, I cannot get my work done without sound/audio ... I need to hear videos. I don't understand the unwillingness to help when CCleaner's automatic driver update is responsible. Win10 PC Edited July 14, 2022 by CKota Add important information Link to comment Share on other sites More sharing options...
Bastet Posted July 18, 2022 Share Posted July 18, 2022 Have you tried rolling back the driver update? Is the audio card shown under device manager? If not then check further under View>show hidden devices. Virginia/Bastet. Windows 11 Pro 22H2. CCleaner Pro. MalwareBytes Pro. Defender. Macrium Reflect Home. Link to comment Share on other sites More sharing options...
CKota Posted July 19, 2022 Author Share Posted July 19, 2022 Yes, I did try to roll back but there was no option listed. Attaching screenshot of Device Manager. Thank you. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted July 19, 2022 Moderators Share Posted July 19, 2022 I think he means the roll back option within Driver Updater. See here https://support.piriform.com/hc/en-us/articles/4402564268429-I-m-having-a-problem-with-Driver-Updater-What-are-my-options-#updating-drivers-with-driver-updater-0-2 Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
CKota Posted July 19, 2022 Author Share Posted July 19, 2022 (edited) I followed this path: Driver Updater >Fix a Problem >Help Me - and I selected >Sound - Show all relevant driver ... nothing is listed. Then I click an option on top and went to Drivers installed "any time" and there is no option to select and Revert Selected. Edited July 19, 2022 by CKota Upload image Link to comment Share on other sites More sharing options...
Bastet Posted July 19, 2022 Share Posted July 19, 2022 Click on the audio devices shown & then click revert selected Virginia/Bastet. Windows 11 Pro 22H2. CCleaner Pro. MalwareBytes Pro. Defender. Macrium Reflect Home. Link to comment Share on other sites More sharing options...
CKota Posted July 19, 2022 Author Share Posted July 19, 2022 21 minutes ago, Bastet said: Click on the audio devices shown & then click revert selected I don't have that option ... the "Revert Selected" isn't an option ... can't click on it (basically, as they say it's greyed out, but in this case it is an unlinked button. Link to comment Share on other sites More sharing options...
Bastet Posted July 19, 2022 Share Posted July 19, 2022 If you click on one of the entries shown in your screenshot does the revert button activate? I’ll check on my copy. Virginia/Bastet. Windows 11 Pro 22H2. CCleaner Pro. MalwareBytes Pro. Defender. Macrium Reflect Home. Link to comment Share on other sites More sharing options...
CKota Posted July 19, 2022 Author Share Posted July 19, 2022 Thanks, but no, the two items are not clickable, they are not links. Link to comment Share on other sites More sharing options...
Bastet Posted July 20, 2022 Share Posted July 20, 2022 As there’s no box then you may have to try this- You might have to reinstall an older driver via the device’s entry within device manager if it doesn’t show then check under show hidden devices. Right click device. Choose update driver. Choose ‘browse my computer for drivers’. Choose ‘let me pick from a list of available drivers on my computer’. Choose the compatible hardware from the list, then choose next. Choose one of the older drivers from the list shown, then click next. This will then reinstall the driver. Virginia/Bastet. Windows 11 Pro 22H2. CCleaner Pro. MalwareBytes Pro. Defender. Macrium Reflect Home. Link to comment Share on other sites More sharing options...
CKota Posted July 21, 2022 Author Share Posted July 21, 2022 My issue has been resolved! Thank you John Maier (Piriform Support) Link to comment Share on other sites More sharing options...
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