Driver updated - now no audio (sound) at all

[CKota]

I updated the drivers and now there is no sound at all.  I did all the troubleshooting possible and contacted CCleaner for support and haven't heard back from them.  I don't know what to do, I cannot get my work done without sound/audio ... I need to hear videos.  I don't understand the unwillingness to help when CCleaner's automatic driver update is responsible.

Win10 PC

Edited July 14, 2022 by CKota
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[Bastet]

Have you tried rolling back the driver update?
Is the audio card shown under device manager? If not then check further under View>show hidden devices.

[CKota]

Yes, I did try to roll back but there was no option listed.

Attaching screenshot of Device Manager.

Thank you.

[hazelnut]

I think he means the roll back option within Driver Updater.

See here

https://support.piriform.com/hc/en-us/articles/4402564268429-I-m-having-a-problem-with-Driver-Updater-What-are-my-options-#updating-drivers-with-driver-updater-0-2

[CKota]

I followed this path:

Driver Updater >Fix a Problem  >Help Me - and I selected >Sound - Show all

relevant driver ... nothing is listed.  Then I click an option on top and went to Drivers installed "any time" and there is no option to select and Revert Selected.

Edited July 19, 2022 by CKota
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[Bastet]

Click on the audio devices shown & then click revert selected

[CKota]

21 minutes ago, Bastet said:

Click on the audio devices shown & then click revert selected

I don't have that option ... the "Revert Selected" isn't an option ... can't click on it (basically, as they say it's greyed out, but in this case it is an unlinked button.

[Bastet]

If you click on one of the entries shown in your screenshot does the revert button activate?

I’ll check on my copy.

[CKota]

Thanks, but no, the two items are not clickable, they are not links.

[Bastet]

As there’s no box then you may have to try this-
You might have to reinstall an older driver via the device’s entry within device manager if it doesn’t show then check under show hidden devices.
Right click device.
Choose update driver.
Choose ‘browse my computer for drivers’.
Choose ‘let me pick from a list of available drivers on my computer’.
Choose the compatible hardware from the list, then choose next.
Choose one of the older drivers from the list shown, then click next.
This will then reinstall the driver.

[CKota]

My issue has been resolved!  Thank you John Maier (Piriform Support)