Insima Posted September 8, 2020 Share Posted September 8, 2020 (edited) Hello, I can't activate my CCleaner Profesional license anymore, but I have the invoice and the PayPal payment history, but I can't reactivate my license! I tried to reinstall CCleaner and to launch in admin, nothing works the license is invalid since January 1st, 2000?! What ??? I try to contact CCleaner customer service by email and still no answer. Can you help me? Edited September 8, 2020 by Insima January 1st, 2000 Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted September 9, 2020 Moderators Share Posted September 9, 2020 What error do you get? When did you buy the licence? What operating system do you use? Is your machines time and date correct? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Insima Posted September 9, 2020 Author Share Posted September 9, 2020 What error do you get? My license is no longer valid, yet I paid for a 1 year license until 2021. When did you buy the license? I renewed it on 01/02/2020. What operating system do you use? Windows 10 Pro. Is your machines time and date correct? Yes. Link to comment Share on other sites More sharing options...
Insima Posted September 9, 2020 Author Share Posted September 9, 2020 Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted September 9, 2020 Moderators Share Posted September 9, 2020 I have flagged this up to admins. Hopefully one of them will reply soon. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Insima Posted September 9, 2020 Author Share Posted September 9, 2020 ok Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted September 10, 2020 Moderators Share Posted September 10, 2020 8 hours ago, Insima said: ok By the way, where did you purchase the licence from? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Insima Posted September 10, 2020 Author Share Posted September 10, 2020 On the CCleaner website > https://www.ccleaner.com/fr-fr/ccleaner/download Link to comment Share on other sites More sharing options...
Admin Laurence CCleaner Posted September 11, 2020 Admin Share Posted September 11, 2020 Hi Insima, Could you email us at support@ccleaner.com and our support team can help resolve your licence problem. If you don't get a response today please message us back here so we can find your support request in our system. Link to comment Share on other sites More sharing options...
Insima Posted September 11, 2020 Author Share Posted September 11, 2020 I've already sent mails concerning the license problem to support@ccleaner.com, no answer. That's why I'm here, on the forum. Link to comment Share on other sites More sharing options...
Admin Laurence CCleaner Posted September 11, 2020 Admin Share Posted September 11, 2020 Hi Insima, The last support request we can find for the email address associated with your licence was on 20 Aug 2018. Could you confirm that the email address associated with the above licence is the email address you used to contact support@ccleaner.com? Thanks Link to comment Share on other sites More sharing options...
Insima Posted September 11, 2020 Author Share Posted September 11, 2020 (edited) Mon adresse email est: do you need the invoice? Edited September 11, 2020 by Laurence CCleaner Protect user from spam Link to comment Share on other sites More sharing options...
Admin Laurence CCleaner Posted September 11, 2020 Admin Share Posted September 11, 2020 Hi Insima, We have not received a support request from that email address since 20 Aug 2018. Please could you resend your request to support@ccleaner.com so we can assist you further with this. Thanks Link to comment Share on other sites More sharing options...
Insima Posted September 11, 2020 Author Share Posted September 11, 2020 ok thanks Link to comment Share on other sites More sharing options...
Insima Posted September 17, 2020 Author Share Posted September 17, 2020 I still have no answer from support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted September 17, 2020 Moderators Share Posted September 17, 2020 1 hour ago, Insima said: I still have no answer from support@ccleaner.com I shall flag this again. You have been very patient. @Laurence CCleaner Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Admin Laurence CCleaner Posted September 18, 2020 Admin Share Posted September 18, 2020 Hi Insima, I am still unable to find a support request under the email address you have previously provided. I have sent you an email from support@ccleaner.com can you let me know if you receive this? Link to comment Share on other sites More sharing options...
Insima Posted September 18, 2020 Author Share Posted September 18, 2020 I have received your email Link to comment Share on other sites More sharing options...
Ilesh Bhardwaj Posted November 19, 2021 Share Posted November 19, 2021 I have an error to actavating licence key telling error- What I Do Of CCleaner And I Also Unistalled It But Dont Work Please Help Me! Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted November 19, 2021 Moderators Share Posted November 19, 2021 See here https://community.ccleaner.com/topic/61312-cc-cleaner-data/#comment-332360 Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
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