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CCcleaner will not load


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Hi guys, 

I tried to update CC cleaner on my computer and it got stuck during the update so i uninstalled the program downloaded a new copy off your website and when i tried to install it it hangs at after you click the "install" button. It only shows a white box. The steps i have tried to resolve the issue are

1. Go into program files and (86x) Program files and remove any folders there related to CCcleaner. 

2. Run Revo (a third party that offers similar services to CCcleaner) and remove any remaining folders

3. Run the program as Administrator and given "everyone" permissions will full access.

4. Run compatibility troubleshooter and run it in windows 7 and windows 8. 

5. I have tried rebooting the machine. 

6. Updated windows to latest Windows 10 version 1909 and updated all drivers as well.

7. Killing the task from the task manager and trying again (CCcleaner uses 0 resources when "installing")

I am at a loss on why it is getting stuck. I can only think that maybe there is an issue with the windows updates or there is something going wrong with the registry, however i wanted to wait to see what suggestions you might have before i start monkeying around in the registry. Any help would be appreciated. 

Thanks, 

Aaron Farley

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1 hour ago, AaronF247 said:

Killing the task from the task manager and trying again (CCcleaner uses 0 resources when "installing")

Are you saying ccleaner has an open process while you install?

1 hour ago, AaronF247 said:

Run compatibility troubleshooter and run it in windows 7 and windows 8. 

You shouldn't need to be doing this be sure to switch it back to no compatibility mode after it doesn't work.

1 hour ago, AaronF247 said:

when i tried to install it it hangs at after you click the "install" button.

That sounds like your antivirus may be stopping the install.  What antivirus do you use?

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

CCLEANER, RECUVA, DEFRAGGLER AND SPECCY DOCUMENTATION CAN BE FOUND AT  https://support.piriform.com/hc/en-us and  https://www.ccleaner.com/docs

Pro users file a PRIORITY SUPPORT request at https://support.piriform.com/hc/en-us/requests/new

link to WINAPP2.INI explanation

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Hi,

I got the exact same issues as AaronF247 with Ccleaner Free recent update. If it helps. I used Norton Security Premium and have just also updated to Norton 360 Premium. Both have the same results trying to load in CCleaner Free. I would like to say your perious v5.64.7613 or before that has never been an issue to Norton secuity version.

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Hi Nergal, 

Thanks for getting back to me.

1. When I run CCcleaner it the program shows up in the Task manager but it shows its using 0 resources.

2. It is no longer running in compatibility mode.

3. I have already disabled my antivirus (AV Defender) I also disabled the Windows firewall during installation during installation. I will mention that even with my antivirus on I am able to install CCcleaner on other PCs, so it does not look like the antivirus is affecting the installation. 

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