AaronF247

I am using AV Defender. sorry cant remove the attachment on this reply Attachment removed, Nukecad - the reply editor is playing up a bit (again).

Hi guys, I tried to update CC cleaner on my computer and it got stuck during the update so i uninstalled the program downloaded a new copy off your website and when i tried to install it it hangs at after you click the "install" button. It only shows a white box. The steps i have tried to resolve the issue are 1. Go into program files and (86x) Program files and remove any folders there related to CCcleaner. 2. Run Revo (a third party that offers similar services to CCcleaner) and remove any remaining folders 3. Run the program as Administrator and given "everyone" permissions will full access. 4. Run compatibility troubleshooter and run it in windows 7 and windows 8. 5. I have tried rebooting the machine. 6. Updated windows to latest Windows 10 version 1909 and updated all drivers as well. 7. Killing the task from the task manager and trying again (CCcleaner uses 0 resources when "installing") 8. Turned off all antivirus and Windows defender. I am at a loss on why it is getting stuck. I can only think that maybe there is an issue with the windows updates or there is something going wrong with the registry, however i wanted to wait to see what suggestions you might have before i start monkeying around in the registry. Any help would be appreciated. Thanks, Aaron Farley

Hi Nergal, Thanks for getting back to me. 1. When I run CCcleaner it the program shows up in the Task manager but it shows its using 0 resources. 2. It is no longer running in compatibility mode. 3. I have already disabled my antivirus (AV Defender) I also disabled the Windows firewall during installation during installation. I will mention that even with my antivirus on I am able to install CCcleaner on other PCs, so it does not look like the antivirus is affecting the installation.

Hi guys, I tried to update CC cleaner on my computer and it got stuck during the update so i uninstalled the program downloaded a new copy off your website and when i tried to install it it hangs at after you click the "install" button. It only shows a white box. The steps i have tried to resolve the issue are 1. Go into program files and (86x) Program files and remove any folders there related to CCcleaner. 2. Run Revo (a third party that offers similar services to CCcleaner) and remove any remaining folders 3. Run the program as Administrator and given "everyone" permissions will full access. 4. Run compatibility troubleshooter and run it in windows 7 and windows 8. 5. I have tried rebooting the machine. 6. Updated windows to latest Windows 10 version 1909 and updated all drivers as well. 7. Killing the task from the task manager and trying again (CCcleaner uses 0 resources when "installing") I am at a loss on why it is getting stuck. I can only think that maybe there is an issue with the windows updates or there is something going wrong with the registry, however i wanted to wait to see what suggestions you might have before i start monkeying around in the registry. Any help would be appreciated. Thanks, Aaron Farley