Kevin Beglan Posted March 30, 2020 Share Posted March 30, 2020 After clicking and dragging folder icon into applications, I can't open it. Any suggestions appreciated. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted March 30, 2020 Moderators Share Posted March 30, 2020 Do you use any anti virus? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Kevin Beglan Posted March 30, 2020 Author Share Posted March 30, 2020 Yes. I use Total AV, but it doesn't bark at me. Thanks for your input! Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted March 30, 2020 Moderators Share Posted March 30, 2020 Will it open if you whitelist it, eclude it in realtime scanner (as a test to see if it's your AV that is blocking it) https://support.totalav.com/en/kb/article/148/how-can-i-exclude-certain-files-or-folder-paths-from-scanning Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Kevin Beglan Posted March 30, 2020 Author Share Posted March 30, 2020 In order for me to whitelist it, Total AV would first had to have flagged it - which it hasn't. It was a good suggestion though. Thank you! Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted March 31, 2020 Moderators Share Posted March 31, 2020 Sorry Kevin, I don't use a mac or Total AV so cannot really suggest anything else. Perhaps check CCleaner isn't already running in background? (If you used it before) Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators nukecad Posted March 31, 2020 Moderators Share Posted March 31, 2020 13 hours ago, Kevin Beglan said: In order for me to whitelist it, Total AV would first had to have flagged it - which it hasn't. Not according to that link that Hazelnut posted, did you try it? That shows how to exclude a file/folder that hasn't (yet) been flagged. PS. I don't use a Mac or Total AV either, but those instructions seem clear enough, I'd exclude the whole CCleaner folder. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
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