MrG93 Posted August 13, 2019 Share Posted August 13, 2019 Hi I used CCleaner for the first time about 4 weeks ago to delete (I thought ?) duplicate files from my pc having made backups on external drive and OneDrive but subsequently found they had failed. When I checked my pc I realised had lost some important Excel files I require for my small business and a significant chunk "Sent" Emails for last 10 months or so, but Inbox emails are all OK ? When I tried Recuva to recover the deleted files no sign of the Excel files not even references to the file names ? Some PST files were recovered but not sure how to check these Microsoft Help people were not much use ?? I realise this is a complicated question but any advice or ideas of what to do next welcome Thanks in advance Denis Link to comment Share on other sites More sharing options...
Admin Dave CCleaner Posted August 13, 2019 Admin Share Posted August 13, 2019 After 4 weeks they may have already been partially overwritten. Have you tried the "deep scan" option? It can take a while but digs deeper to find files to (at least partially) recover. Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Recuva - Speccy - Kamo] - Product Support Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup To find out how we protect your privacy - read CCleaner's Data Factsheet. What's new? Check the latest CCleaner for Windows release notes. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted August 13, 2019 Moderators Share Posted August 13, 2019 PST files are MS Office Outlook files. Outlook should open them, if you don't have outlook then there are various viewers if you google 'open pst files'. TBH though I don't think they will contain what you are looking for, I believe that they contain your contacts etc. They may have the contents of old emails but I doubt they'll have the attachments. External backup and OneDrive both failed? That sounds odd. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
MrG93 Posted August 15, 2019 Author Share Posted August 15, 2019 Hi Dave & nukecad Thanks for the replies ! I hardly used the computer whilst I was on holiday. I just tried another Recuva scan with deep scan and recovered some Excel and pdf files wanted (Green Excellent quality not overwritten) but none of the recovered the files will open ?? I may not have been using Windows 10 backup or One Drive correctly ?? But disappointed with both I have just copied and pasted my remaining files to an external drive to be on the safe side. Link to comment Share on other sites More sharing options...
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