Javinene86 Posted September 14, 2018 Share Posted September 14, 2018 Hi all I found a lot of suspicious files in the main installation folder of mi CClenaer. It has .dmp extension and a large alphanumerical name. I dont know what are those files, what does, or if it can be deleted or not. I show you a image with the files, there are more Can someone explain me what are those files? Thanks a lot. Link to comment Share on other sites More sharing options...
Moderators Andavari Posted September 14, 2018 Moderators Share Posted September 14, 2018 Those are Crash/Memory Dump files. Whatever version of CCleaner you have installed is obviously buggy and crashing allot. If you want to submit those to the developers/bug fixers you can just ZIP all of them and then attach/upload them to your post above. Link to comment Share on other sites More sharing options...
Moderators mta Posted September 14, 2018 Moderators Share Posted September 14, 2018 and after that, they are save to delete. what version of CC and Windows do you have? Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Javinene86 Posted September 15, 2018 Author Share Posted September 15, 2018 Hi.In fact, that's what I was afraid of, some bug report file or similar.Excuse me for this, but I have deleted all those files and currently I do not have any, so when I have more I will attach them to this thread.My operating system is Windws 7 Ultimate SP1 x64 with all the updates so far. I am using the latest version of CCleaner, 5.46.Thank you so much for everything. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted September 15, 2018 Moderators Share Posted September 15, 2018 What security software do you use? If you run Reliability Monitor (start..run in Windows) it should give you some idea of why CC crashed Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Javinene86 Posted September 15, 2018 Author Share Posted September 15, 2018 1 hour ago, hazelnut said: What security software do you use? If you run Reliability Monitor (start..run in Windows) it should give you some idea of why CC crashed Hi hazelnut My security solution is Malwarebytes antimalware 3.5.1.2522 with Ccleaner 5.46 Where can i launch the Reliability Monitor??? Thanks a lot Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted September 15, 2018 Moderators Share Posted September 15, 2018 Press the Windows Start Button and type Reliability into the Search box. You should then be able to click on the Reliability History that it comes up with. Wait for it to load and investigate it. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Javinene86 Posted September 23, 2018 Author Share Posted September 23, 2018 Hi all again. With the last version of CClenaer 5.47, i have not seen again those misterious .dmp files in my default instalation folder. Now , the main folder just have the normal instalation files of CCleaner and it works perfectly. Thanks again to all buddies for the help and to out great CCleaner Support team Link to comment Share on other sites More sharing options...
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