codybear1997 Posted July 26, 2018 Share Posted July 26, 2018 Hi , since update to version 5.45.6611 when you uncheck active monitoring you have to restart computer to stop monitoring but after that if you click on C-Cleaner to open it then active monitoring re activates on it own ?????????????????????????????????? so no way to stop active monitoring and still use C- Cleaner with latest version if you uncheck it again and restart system then click on C-Cleaner then check active monitoring it is checked again by itself , thoughts ? probably roll back to older version ? thanks. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted July 27, 2018 Moderators Share Posted July 27, 2018 This is a know issue with this build. Devs are aware but have not made any comment. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
codybear1997 Posted July 27, 2018 Author Share Posted July 27, 2018 Hi, hazelnut, I found this on C Cleaner change log maybe has something to do with active monitoring not being able to disable ? Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted July 27, 2018 Moderators Share Posted July 27, 2018 It could well be, but unless the Devs tell us anything we are as much in the dark as you are about this. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
codybear1997 Posted July 27, 2018 Author Share Posted July 27, 2018 so I guess they are monitoring our computers and sending reports every 12 hours if we use this version of C Cleaner, I think there is way to many programs tracking our computers now , we don't need this one plus it is using resources on startup because it can't be disabled, I am rolling back to older version, just like last month when they forced pop up ads for pro version. Link to comment Share on other sites More sharing options...
codybear1997 Posted July 28, 2018 Author Share Posted July 28, 2018 rolled back to previous version , now active monitoring can be disabled and stays disabled Link to comment Share on other sites More sharing options...
bldrdrms Posted July 28, 2018 Share Posted July 28, 2018 Roll it back and find another cleaner.. Avast will ruin this one. Link to comment Share on other sites More sharing options...
gwodus Posted July 28, 2018 Share Posted July 28, 2018 The whole point of CCleaner to me is to make my system cleaner and leaner and not to introduce yet another program which constantly runs in the background. I hope that it is only a bug and not a feature. So what I do for now is I install it, clean up some stuff and then deinstall it again. Installing/deinstalling only takes a few seconds. Regards. Link to comment Share on other sites More sharing options...
mitchkenn Posted July 28, 2018 Share Posted July 28, 2018 for being released on tuesday and reports of issues since then - there doesn't seem to be much of a rush to get this issue resolved. i've already rolled back to an ancient version. i LIKED this product in the past - have used it for years, but recently have started seeking a replacement. If not resolved soon, it'll be an after-thought. Too bad, as it's been a great product in the past. Link to comment Share on other sites More sharing options...
Hopper15 Posted July 28, 2018 Share Posted July 28, 2018 47 minutes ago, mitchkenn said: for being released on tuesday and reports of issues since then - there doesn't seem to be much of a rush to get this issue resolved. i've already rolled back to an ancient version. i LIKED this product in the past - have used it for years, but recently have started seeking a replacement. If not resolved soon, it'll be an after-thought. Too bad, as it's been a great product in the past. Agreed. Link to comment Share on other sites More sharing options...
jsefran Posted July 29, 2018 Share Posted July 29, 2018 Having same problem--cannot disable active monitoring. Eagerly awaiting a fix. Jay Link to comment Share on other sites More sharing options...
mitchkenn Posted July 29, 2018 Share Posted July 29, 2018 14 minutes ago, jsefran said: Having same problem--cannot disable active monitoring. Eagerly awaiting a fix. Jay question remains, when will a fix appear (or will a fix appear)? Link to comment Share on other sites More sharing options...
Moderators mta Posted July 30, 2018 Moderators Share Posted July 30, 2018 still no word (that we have heard) from above. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
bbrigg Posted July 30, 2018 Share Posted July 30, 2018 On 27/07/2018 at 15:59, codybear1997 said: so I guess they are monitoring our computers and sending reports every 12 hours if we use this version of C Cleaner, I think there is way to many programs tracking our computers now , we don't need this one plus it is using resources on startup because it can't be disabled, I am rolling back to older version, just like last month when they forced pop up ads for pro version. As a Pro versi8on user having this sort of thing foist on us with no way to opt out is entirely unacceptable. To have a control to turn this off which does NOT work is simply rubbing salt into the wound. Link to comment Share on other sites More sharing options...
codybear1997 Posted August 5, 2018 Author Share Posted August 5, 2018 problem seems to be fixed with 6575 build , thanks. Link to comment Share on other sites More sharing options...
jsefran Posted August 5, 2018 Share Posted August 5, 2018 No--I am on build 6611 (64 bit) and it is not fixed, although I understand they are working on it. Link to comment Share on other sites More sharing options...
codybear1997 Posted August 5, 2018 Author Share Posted August 5, 2018 Hi , I am on build 6575 from file hippo and the active monitoring is fixed . Link to comment Share on other sites More sharing options...
codybear1997 Posted August 5, 2018 Author Share Posted August 5, 2018 here is the list of builds . Link to comment Share on other sites More sharing options...
Moderators mta Posted August 5, 2018 Moderators Share Posted August 5, 2018 the Active Monitoring feature was only an issue with v5.45, v5.44 did not have that problem. (although there were others) Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
jsefran Posted August 5, 2018 Share Posted August 5, 2018 I concur entirely with mta. It is my v. 5.45 (build 6611) that is problematic. You can uncheck active monitoring under "options," but it returns nevertheless. Jay Link to comment Share on other sites More sharing options...
Moderators mta Posted August 6, 2018 Moderators Share Posted August 6, 2018 they have pulled v5.45 from the Piriform and FileHippo sites. v5.44 is now the official 'latest' version. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
codybear1997 Posted August 6, 2018 Author Share Posted August 6, 2018 OK, I tried to download latest version and it keeps installing 6575 version not sure whats going on ? Link to comment Share on other sites More sharing options...
Rtic-Jan H te A Posted August 6, 2018 Share Posted August 6, 2018 Apparently Piriform is so embarrassed by this, that this discussion doesn't show up in the list of this forum section. Only when by chance this topic is the one to which the latest reaction is made it shows on the summary page of the CCleaner forum. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted August 6, 2018 Moderators Share Posted August 6, 2018 43 minutes ago, codybear1997 said: OK, I tried to download latest version and it keeps installing 6575 version not sure whats going on ? It is 5.44.162.6575 which is the latest version now as 5.45 has been removed from download servers. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators Augeas Posted August 6, 2018 Moderators Share Posted August 6, 2018 2 hours ago, Rtic-Jan H te A said: Apparently Piriform is so embarrassed by this, that this discussion doesn't show up in the list of this forum section. Doesn't it? I can see it quite well, and there's no indication that it is hidden. Link to comment Share on other sites More sharing options...
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