sharkbyte Posted February 14, 2017 Share Posted February 14, 2017 Hello Piriform Community, Odd bug found today that has not been experienced before on an older AMD Windows XP SP3 OS platform. Agree that OS is very old, but bug seen is only seen on that platform here. Very odd since Win 7, 8, and 10 Pro OS, CCleaner opens and runs without the below error code. ISSUE NOTES: We can download, install ver.5.27..., BUT after installation, it will not open or Run. v5.26... ran well up to today, but after 5.27 attempted to replace 5.26, C Cleaner will not run/open. Now, even 5.26...will not reinstall now. SECURITY scans were run & no threats were found..using 1 at a time, Bitdefender, Malwarebytes, and even Super Antispyware. ERROR: What we get is an older type of error code w an ( X in red circle) followed by below error statement/code: (RED circle with white X )The exception: Illegal InstructionAn attempt was made to execute an illegal instruction.(0xc000001cd) occurred in the application at location 0x0051ea95.Click on OK to terminate the programClick on CANCEL to debug the programOK Cancel 1) Is there a permission or setting that had gotten changed without notice? 2) Is there an older version that will run and then allow upgrade to 5.27 which avoids bug? We also tried with all security off ..and/or uninstalled to attempt CCleaner install - same error seen. Appreciate your kind reply with solution. Link to comment Share on other sites More sharing options...
Patclash Posted February 15, 2017 Share Posted February 15, 2017 Hello Piriform Community, Odd bug found today that has not been experienced before on an older AMD Windows XP SP3 OS platform. Agree that OS is very old, but bug seen is only seen on that platform here. Very odd since Win 7, 8, and 10 Pro OS, CCleaner opens and runs without the below error code. ISSUE NOTES: We can download, install ver.5.27..., BUT after installation, it will not open or Run. v5.26... ran well up to today, but after 5.27 attempted to replace 5.26, C Cleaner will not run/open. Now, even 5.26...will not reinstall now. SECURITY scans were run & no threats were found..using 1 at a time, Bitdefender, Malwarebytes, and even Super Antispyware. ERROR: What we get is an older type of error code w an ( X in red circle) followed by below error statement/code: (RED circle with white X ) The exception: Illegal Instruction An attempt was made to execute an illegal instruction. (0xc000001cd) occurred in the application at location 0x0051ea95. Click on OK to terminate the program Click on CANCEL to debug the program OK Cancel 1) Is there a permission or setting that had gotten changed without notice? 2) Is there an older version that will run and then allow upgrade to 5.27 which avoids bug? We also tried with all security off ..and/or uninstalled to attempt CCleaner install - same error seen. Appreciate your kind reply with solution. Hi , I have the same issue on a pc running XP SP3 with a AMD Sempron 3000+ CPU (SSE instructions) is there a limitation now for non SSE2 processor ? If so, that must be said in the release note and the update must be blocked ! (version 5.26 run fine on this machine) Link to comment Share on other sites More sharing options...
Admin Tom CCleaner Posted February 15, 2017 Admin Share Posted February 15, 2017 Hi, thanks for your posts! Can you please email support@piriform.com and one of our support agents will be able to look into this for you. Tom Link to comment Share on other sites More sharing options...
sharkbyte Posted February 17, 2017 Author Share Posted February 17, 2017 Still have issue with an AMD XP SP3, motherboard w 2GB Ram. NOTE: Oops typo in error location (0xc000001d) .. not 0xc000001cd, ..hope it helps to solve this. Reverted back to 5.26 and that version worked, but if upgrade attempt was made from 5.26 to 5.27, the error was present again. Agree it might be related to lack of SSE2 support as in Firefox etc. Link to comment Share on other sites More sharing options...
JSebastian Posted February 24, 2017 Share Posted February 24, 2017 Still have issue with an AMD XP SP3, motherboard w 2GB Ram. NOTE: Oops typo in error location (0xc000001d) .. not 0xc000001cd, ..hope it helps to solve this. Reverted back to 5.26 and that version worked, but if upgrade attempt was made from 5.26 to 5.27, the error was present again. Agree it might be related to lack of SSE2 support as in Firefox etc. Did you get any kind of reply from Piriform support on this? If so, what is the issue? Link to comment Share on other sites More sharing options...
Patclash Posted March 15, 2017 Share Posted March 15, 2017 Did you get any kind of reply from Piriform support on this? If so, what is the issue? Hi , same with the new 5.28 version Here a screenshot : Link to comment Share on other sites More sharing options...
JSebastian Posted March 17, 2017 Share Posted March 17, 2017 Hi , same with the new 5.28 version Here a screenshot : I don't think there's going to be an answer to this because the developers don't appear to check the forum. This is typical of most forums. I don't understand why they can't have the installer determine the system requirements before proceeding with the installation. Most installers have the capability to do so. Looks like we're SOL. Link to comment Share on other sites More sharing options...
Moderators mta Posted March 18, 2017 Moderators Share Posted March 18, 2017 the Dev Team read all posts on this forum. don't relate lack of response to lack of interest. they only respond if more info is required. and on top of that, the Mod team also brings to the Admin Teams attention any issue we feel needs 'extra' attention or highlighting. the Admins directly liaise with the Devs. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Moderators Andavari Posted March 24, 2018 Moderators Share Posted March 24, 2018 The final version that works with non-SSE2 compatible processors is listed in the quote below. CCleaner 5.26.5937 (Standard Installer) released 17 January 2017 can be downloaded at:http://filehippo.com/download_ccleaner/72800/ Link to comment Share on other sites More sharing options...
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