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Tom CCleaner

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About Tom CCleaner

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  1. Hi, Can I refer you to this quote from our CTO: You can read the full article here: https://blog.avast.com/update-to-the-ccleaner-5.33.6162-security-incident Tom
  2. Hi, I've suggested already to everyone that you download the latest version which we know to be clean and not use version 5.33, even if it is 64-bit. You can download the latest CCleaner here: www.piriform.com/ccleaner/download/standard Thanks.
  3. Hi again, Your anti-virus will flag this regardless of whether you're running the 32-bit or 64-bit version as it is the entire version that has been balcklisted. There are no options when you download, CCleaner runs the correct version for your PC. Tom
  4. Good morning all. Apologies for the lack of communication. I hope that you can understand that it's been an incredibly busy time for our Customer Support team and given how quickly we identified the issue and made the announcement, we didn't have time to arrange extra support. I'm going to attempt to answer a couple of the main questions that you all have. I would like to ask that if you have more questions, please read our blog post before asking as this may enable you to find the answer first You can find this here: http://www.piriform.com/news/blog/2017/9/18/security-notification-for-c
  5. Hi Guys. Even if you're on the 5.33 version, you're no longer at risk but we are trying to get everyone updateded as soon as possible. All AV programs will likely flag CCleaner 5.33 and 5.34 now however they are safe to use. We're working on resolving this so there are no false readings. Thanks for your patience. At this time all the information I have available is on our blog post: http://www.piriform.com/news/blog/2017/9/18/security-notification-for-ccleaner-v5336162-and-ccleaner-cloud-v1073191-for-32-bit-windows-users
  6. Hi all, The only version affected is the 32-bit binary of CCleaner v5.33.6162. It was the application that was the issue, not the installer. If you’re using a 64-bit version of CCleaner, then you’re unaffected although we recommend updating to the latest version. There is also no effect to the Mac or Android versions. At this time, we won’t be releasing a detection tool as the issue was in CCleaner itself, so uninstalling or updating the software removes the risk. You can download directly for free from here: www.piriform.com/ccleaner/download/standard For those interested, the MD5 hash
  7. Dear CCleaner customers, users and supporters, We would like to apologise for a security incident that we have recently found in CCleaner version 5.33.6162 and CCleaner Cloud version 1.07.3191. We recently determined that these versions of our software had been compromised. We resolved this quickly and believe no harm was done to any of our home users, but we do have evidence that this has targeted large technology and telecommunication companies in Japan, Taiwan, UK, Germany and the US. This compromise only affected customers with the 32-bit version of the v5.33.6162 of CCleaner and the v
  8. Sorry, I forgot to ask what version of Firefox you're currently using?
  9. Hey guys, Our devs thought they'd solved this so I'm sorry to hear that's not the case. Could you please send some screenshots showing where in Firebox they aren't displaying correctly and if possible, list some of the affected websites?
  10. Hey to clarify, we've fixed the issue in 5.33, so you shouldn't experience the same issue when updating from 5.33 to 5.34 during the next release
  11. Hey, this should be fixed now. Can you guys let us know if you see the same issue with 5.33?
  12. Hey guys! Thanks for the reports of this. Our development team have been able to reproduce the issue and they're now working on a fix for this
  13. Hey! Sorry that you're having problems. Can you please tell me which version of CCleaner you were using?
  14. Hi, thanks for your posts! Can you please email support@piriform.com and one of our support agents will be able to look into this for you. Tom
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