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Tom CCleaner

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About Tom CCleaner

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  1. Hey! Our dev team are aware of this and we're currently looking into it! We hope to have it resolved soon. Tom
  2. Hey, could you email our customer support team at support@piriform.com they should be able to help
  3. Hi, I can see that your ticket is in our support queue, an agent will reply to you shortly
  4. Hi, Can I refer you to this quote from our CTO: You can read the full article here: https://blog.avast.com/update-to-the-ccleaner-5.33.6162-security-incident Tom
  5. Hi, we released this version earlier today. It's an important update and we're advising all users to update. Tom
  6. Hi, we're advising all users to update - thanks
  7. Hi, I've suggested already to everyone that you download the latest version which we know to be clean and not use version 5.33, even if it is 64-bit. You can download the latest CCleaner here: www.piriform.com/ccleaner/download/standard Thanks.
  8. Hi again, Your anti-virus will flag this regardless of whether you're running the 32-bit or 64-bit version as it is the entire version that has been balcklisted. There are no options when you download, CCleaner runs the correct version for your PC. Tom
  9. Good morning all. Apologies for the lack of communication. I hope that you can understand that it's been an incredibly busy time for our Customer Support team and given how quickly we identified the issue and made the announcement, we didn't have time to arrange extra support. I'm going to attempt to answer a couple of the main questions that you all have. I would like to ask that if you have more questions, please read our blog post before asking as this may enable you to find the answer first You can find this here: http://www.piriform.com/news/blog/2017/9/18/security-notification-for-c
  10. Hi Guys. Even if you're on the 5.33 version, you're no longer at risk but we are trying to get everyone updateded as soon as possible. All AV programs will likely flag CCleaner 5.33 and 5.34 now however they are safe to use. We're working on resolving this so there are no false readings. Thanks for your patience. At this time all the information I have available is on our blog post: http://www.piriform.com/news/blog/2017/9/18/security-notification-for-ccleaner-v5336162-and-ccleaner-cloud-v1073191-for-32-bit-windows-users
  11. Morning guys. Apologies tor the slow reply to this. The above post is correct - sorry for the confusion.
  12. Hi all, The only version affected is the 32-bit binary of CCleaner v5.33.6162. It was the application that was the issue, not the installer. If you’re using a 64-bit version of CCleaner, then you’re unaffected although we recommend updating to the latest version. There is also no effect to the Mac or Android versions. At this time, we won’t be releasing a detection tool as the issue was in CCleaner itself, so uninstalling or updating the software removes the risk. You can download directly for free from here: www.piriform.com/ccleaner/download/standard For those interested, the MD5 hash
  13. Dear CCleaner customers, users and supporters, We would like to apologise for a security incident that we have recently found in CCleaner version 5.33.6162 and CCleaner Cloud version 1.07.3191. We recently determined that these versions of our software had been compromised. We resolved this quickly and believe no harm was done to any of our home users, but we do have evidence that this has targeted large technology and telecommunication companies in Japan, Taiwan, UK, Germany and the US. This compromise only affected customers with the 32-bit version of the v5.33.6162 of CCleaner and the v
  14. Sorry, I forgot to ask what version of Firefox you're currently using?
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