justme21 Posted August 13, 2016 Share Posted August 13, 2016 CCleaner stalls on IE cookies. I use Firefox exclusively, but every time I run CCleaner it stalls while trying to clear IE cookies. It seems like it's the first thing it tries to do because it stalls at exactly 4% every time. Eventually it gets through it, but it takes forever. It will even stall when I first start up my computer and haven't even done anything. Just as an experiment, I've run CCleaner as soon as I start up and it still stalls. There shouldn't be anything to clean, but it still stalls. Can anyone help me? Link to comment Share on other sites More sharing options...
Moderators Nergal Posted August 14, 2016 Moderators Share Posted August 14, 2016 What programs start with your pc? That's where I'd check first. Please run ccleaner in debug mode (see the sticky at the top of this board, ccleaner bug reporting). And recreate the bug and then provide the resulting log as an attachment to this thread ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted August 14, 2016 Moderators Share Posted August 14, 2016 As well as what Nergal asked, what operating system are you using? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
justme21 Posted August 20, 2016 Author Share Posted August 20, 2016 The only things that start up are AVAST, FF, atiptaxx, & ctfmon. I'm using XP. I tried uploading the debug log, but it's telling me I can't upload that type of file. I even tried the basic uploader. I'll post a small portion below. You can see it stalls at 13:36:34 which would coincide with the 4% I mentioned earlier. Strangely enough, this "stall" actually didn't last as long as it normally does. [13:36:17::207][iNFO ] CCleaner v5.21.5700[13:36:17::223][iNFO ] Windows XP Professional SP3[13:36:17::223][iNFO ] AMD Athlon 64 Processor 3500+[13:36:17::223][iNFO ] 894MB RAM[13:36:17::223][iNFO ] MSI RADEON XPRESS 200 Series[13:36:17::223][iNFO ] Username: Owner[13:36:17::223][iNFO ] Application Started[13:36:34::160][iNFO ] Entering Cleaning[13:36:34::160][iNFO ] OnBegin[13:36:34::160][iNFO ] OnRuleStarted | 3001 | 3101 | Temporary Internet Files[13:36:34::160][DEBUG] C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\Content.IE5\DLY0GHY0\installcheck[1].aspx[13:36:34::317][iNFO ] OnRuleFinished | 3001 | 3101 | Temporary Internet Files[13:36:34::317][iNFO ] OnRuleStarted | 3001 | 3103 | History[13:36:34::364][DEBUG] C:\Documents and Settings\Owner\Local Settings\History\History.IE5\MSHist012016081920160820\index.dat[13:36:34::364][DEBUG] C:\Documents and Settings\Owner\Local Settings\History\History.IE5\MSHist012016082020160821\index.dat[13:36:34::551][iNFO ] OnRuleFinished | 3001 | 3103 | History[13:36:34::551][iNFO ] OnRuleStarted | 3001 | 3111 | Add-ons Statistics[13:36:34::598][iNFO ] OnRuleFinished | 3001 | 3111 | Add-ons Statistics[13:36:34::598][iNFO ] OnRuleStarted | 3001 | 3102 | Cookies[13:38:46::239][iNFO ] OnRuleFinished | 3001 | 3102 | Cookies[13:38:46::239][iNFO ] OnRuleStarted | 3001 | 3104 | Recently Typed URLs[13:38:46::239][iNFO ] OnRuleFinished | 3001 | 3104 | Recently Typed URLs[13:38:46::239][iNFO ] OnRuleStarted | 3001 | 3105 | Delete Index.dat files[13:38:46::239][iNFO ] OnRuleFinished | 3001 | 3105 | Delete Index.dat files[13:38:46::239][iNFO ] OnRuleStarted | 3001 | 3108 | Last Download Location[13:38:46::239][iNFO ] OnRuleFinished | 3001 | 3108 | Last Download Location[13:38:46::239][iNFO ] OnRuleStarted | 3001 | 3106 | Autocomplete Form History[13:38:46::254][iNFO ] OnRuleFinished | 3001 | 3106 | Autocomplete Form History[13:38:46::254][iNFO ] OnRuleStarted | 3002 | 3121 | Recent Documents[13:38:46::270][DEBUG] C:\Documents and Settings\Owner\Recent\365px-Marlboro_logo.svg_-620x180-1.png.lnk[13:38:46::270][DEBUG] C:\Documents and Settings\Owner\Recent\Marlboro-coat.jpg.lnk[13:38:46::270][DEBUG] C:\Documents and Settings\Owner\Recent\marlboro-red.jpg.lnk[13:38:46::567][iNFO ] OnRuleFinished | 3002 | 3121 | Recent Documents[13:38:46::567][iNFO ] OnRuleStarted | 3002 | 3122 | Run (in Start Menu)[13:38:46::567][iNFO ] OnRuleFinished | 3002 | 3122 | Run (in Start Menu)[13:38:46::567][iNFO ] OnRuleStarted | 3002 | 3123 | Search Assistant Autocomplete[13:38:46::582][iNFO ] OnRuleFinished | 3002 | 3123 | Search Assistant Autocomplete[13:38:46::582][iNFO ] OnRuleStarted | 3002 | 3124 | Other Explorer MRUs[13:38:46::582][iNFO ] OnRuleFinished | 3002 | 3124 | Other Explorer MRUs[13:38:46::582][iNFO ] OnRuleStarted | 3003 | 3141 | Empty Recycle Bin[13:38:46::582][DEBUG] C:\Documents and Settings\Owner\My Documents\365px-Marlboro_logo.svg_-620x180-1.png[13:38:46::879][iNFO ] OnRuleFinished | 3003 | 3141 | Empty Recycle Bin[13:38:46::879][iNFO ] OnRuleStarted | 3003 | 3142 | Temporary Files[13:38:46::926][DEBUG] C:\WINDOWS\TEMP\avast_ash2\Mozilla Firefox\update.xml[13:38:46::926][DEBUG] C:\WINDOWS\TEMP\avast_ash2\Mozilla Firefox\update.xml.part[13:38:46::957][DEBUG] C:\WINDOWS\TEMP\CProgram FilesAVAST SoftwareSZBrowser1.48.2066.101_0SZBrowser_autoupdate.download.lock[13:38:47::004][DEBUG] C:\WINDOWS\TEMP\WGAErrLog.txt[13:38:47::004][DEBUG] C:\WINDOWS\TEMP\WGANotify.settings[13:38:47::004][DEBUG] C:\Documents and Settings\Owner\Local Settings\Temp\nsh54.tmp\p\syschk.dll[13:38:47::004][DEBUG] C:\Documents and Settings\Owner\Local Settings\Temp\nsh54.tmp\ui\pfUI.dll Link to comment Share on other sites More sharing options...
Moderators Nergal Posted August 22, 2016 Moderators Share Posted August 22, 2016 Your log clearly shows it's not ie cookies that stops it but a temporary file . This file is likely locked by a process for what ever created it. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
justme21 Posted August 25, 2016 Author Share Posted August 25, 2016 So there's nothing I can do about it? Link to comment Share on other sites More sharing options...
Moderators Nergal Posted August 25, 2016 Moderators Share Posted August 25, 2016 What program is it linked to? Quit the program before cleaning is 1 thing you can do, see if it helps. You can add the file to exclude (run analysis, go into details find the entry, right click, add to exclude). You can contact the program developer and ask them why they use such a gosh darn (or stronger words) stupid firetrucking (ok now I'm reaching ) place to put a live dll file. You could scan the dll with your antivirus to see if it's safe (though in all likelihood it belongs to your antivirus because they are known for being dumb like that). I'd say there is very far from nothing you can do ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
justme21 Posted September 4, 2016 Author Share Posted September 4, 2016 Thanks, Nergal. How do I find out what file is causing the problem? Nothing else is running when I clean. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted September 4, 2016 Moderators Share Posted September 4, 2016 Try booting into safe mode and running Ccleaner. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
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