vegaspat Posted August 6, 2016 Share Posted August 6, 2016 Three times, I attempted to FIX several issues and CC Cleaner gets to around 37% and then I get a message that the program has stopped working. This is the first time in many years this has occurred. Any idea as to what's going on? Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted August 6, 2016 Moderators Share Posted August 6, 2016 What operating system are you running ? Which build of CCleaner? Are you doing a registry clean when this happens? What anti-virus do you use? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
vegaspat Posted August 6, 2016 Author Share Posted August 6, 2016 What operating system are you running ? Windows 7 Professional Which build of CCleaner? 5.20.5668 Are you doing a registry clean when this happens? No, just running Cleaner What anti-virus do you use? Avast Link to comment Share on other sites More sharing options...
Moderators Nergal Posted August 6, 2016 Moderators Share Posted August 6, 2016 Please run ccleaner in debug mode https://forum.piriform.com/index.php?showtopic=37347&do=findComment&comment=225906 And provide this thread with the resulting log after recreating the crash. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
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