DonT Posted January 18, 2016 Share Posted January 18, 2016 Want to put CCleaner Free on wife's PC to try, but cannot get it to complete download process(Windows 7). Get as far as the bottom window asking if we want to Save or Open but nothing happens when cliked on (either instruction). She seldom uses her PC and at one time she says she had CC on it, but thinks she 'uninstalled' it. I suspect there are residual files that did not get removed. Is there a program to clean out any residual CCleaner files that may be causing the inability to reinstall or thoughts as to why we can't install? Link to comment Share on other sites More sharing options...
trium Posted January 18, 2016 Share Posted January 18, 2016 hello dont, residual CCleaner files that may be causing the inability to reinstall or thoughts as to why we can't install? i dont think that old ccleaner files prevent a new install of ccleaner... but if you think so --> delete the remaining install-folder (probably on your windows drive C: ) Want to put CCleaner Free on wife's PC to try, but cannot get it to complete download process(Windows 7). Get as far as the bottom window asking if we want to Save or Open but nothing happens when cliked on (either instruction). please try the download again: http://www.piriform.com/ccleaner/download/slim Versions of CCleaner Cloud; Introduction Ccleaner Cloud; Ccleaner-->System-Requirements; Ccleaner FAQ´s; Ccleaner builds; Scheduling Ccleaner Free Es ist möglich, keine Fehler zu machen und dennoch zu verlieren. Das ist kein Zeichen von Schwäche. Das ist das Leben -> "Picard" Link to comment Share on other sites More sharing options...
DonT Posted January 19, 2016 Author Share Posted January 19, 2016 Same story. I have to clik the green 'start download' box to initiate the download, does not start on its own (it appears to be downloading, the HD activity light comes on and shows it is working). The small bottom window that asks Save or Open finally appears. When Open is cliked the button hue changes from white to light blue. But, nothing happens. There is no download (chked Downloads file). Ran a file search on cc and pir to see what might show up but no files anywhere related to the CCleaner program. I've not had a problem with a couple of other programs I installed that operate in a similar manner. Baffled. Totally baffled. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted January 20, 2016 Moderators Share Posted January 20, 2016 Don't click Open..click Save. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Winapp2.ini Posted January 20, 2016 Share Posted January 20, 2016 When you click 'open' file instead of save, the file is stored in C:\Users\<your username>\appdata\local\temp winapp2.ini additions thread winapp2.ini github Link to comment Share on other sites More sharing options...
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