Gramps Posted October 4, 2014 Share Posted October 4, 2014 Why are Chrome Internet History and Chrome Cookies marked as 'skipped' after a clean? This is a sudden recent happening, as I've been a user of CCeaner for years without a problem. I followed all of TwistedMetal's instructions for a workaround in a previous locked thread, but no luck. I have checked the boxes to allow CCleaner to remove them and am stumped. Thanks Link to comment Share on other sites More sharing options...
Moderators Andavari Posted October 4, 2014 Moderators Share Posted October 4, 2014 (edited) Chrome probably isn't fully closed, that's usually why. Read this topic for a possible fix: http://forum.piriform.com/index.php?showtopic=40285 Edit: I should've read your whole post stating you already tried what's in the link above. Are any Chrome .exe processes showing in Task Manager (CTRL+ALT+DEL)? Edited October 4, 2014 by Andavari typo Link to comment Share on other sites More sharing options...
Gramps Posted October 4, 2014 Author Share Posted October 4, 2014 Thanks, yes I have 5 Chrome.exe processes showing. Is it safe to end process on these? According to the dialogue box my computer may become unstable. Regards Link to comment Share on other sites More sharing options...
polster Posted October 5, 2014 Share Posted October 5, 2014 Thanks, yes I have 5 Chrome.exe processes showing. Is it safe to end process on these? According to the dialogue box my computer may become unstable. Regards Yes it safe to end the process. CCleaner cant clean the cache of firefox or Chrome without those browsers being closed. Link to comment Share on other sites More sharing options...
Gramps Posted October 5, 2014 Author Share Posted October 5, 2014 (edited) Okay, this time I tried to delete unwanted cookies (left column) manually one at a time and was asked if I wanted to close Chrome. I answered yes and proceeded to delete first one. I then restarted CCleaner and ran cleaner. The analysis showed that this time history and cookies were not skipped and 353 cookies were deleted along with 6 history files. Except when I look in the cookies I don't want column, they are still there!!!! I have a screenshot of results if you'd like to see it. edit: Have just gone through the whole process again and Voila! this time the cookies and history have gone and the cookies column is empty!!?? Should mention here that I did restart CCleaner and also rebooted my computer. I suppose I'll keep monitoring and see what happens. Thanks for help to forum mavens. Regards Edited October 5, 2014 by Gramps Link to comment Share on other sites More sharing options...
Moderators Nergal Posted October 5, 2014 Moderators Share Posted October 5, 2014 Yes chrome is staying open in the first to cases and had yet to start in the last. In chrome turn off background services and you'll likely not observe the skipping ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
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