Not recognizing nor cleaning AVG 2013 - how to fix

[minmn]

Antivirus AVG 2012 is checked under utilities, but I no longer have it. When I had the 2012 version of AVG, my CCleaner cleaned the unneeded logs, etc.

When the AVG 2012 expired, I removed it from my computer to try a different antivirus. Ten days later I bought AVG 2013, and installed it. [Yes, I first removed all traces of Kaspersky before installing AVG 2013].

 

CCleaner is not recognizing the 2013 AVG version and the 2012 AVG is still checked in the Utilities section of CCleaner. How do I get rid of the 2012 AVG listing and get my CCleaner to list 2013 version AND clean it??

[Derek891]

Hello minmn and welcome to the forum. I'm going to suggest something that seems almost too simple and may or may not work: Uninstall CCleaner, restart your machine, then reinstall CCleaner. If this doesn't work, post back, I have another suggestion that's a lot more involved.

[Nergal]

What dereck said will not help.

You need to remove the following registry keys

HKEY_LOCAL _MACHINE\SOFTWARE\AVG\AVG2012

And

HKEY_LOCAL _MACHINE\SOFTWARE\AVG\Avg8

 

2013 is detected by ccleaner, which is looking for

 HKEY_LOCAL _MACHINE\SOFTWARE\AVG\AVG2013

It sounds like your upgrade didn't create this key, while you're in the registry will you confirm that AVG2013 key exisits (doesn't exisit)?

 

EDIT: Internal CCleaner Code for the Above Entries:

[AVG AntiVirus 8.0]
ID=2141
LangSecRef=3024
Detect=HKLM\SOFTWARE\AVG\Avg8
Default=True
FileKey1=%CommonAppData%\avg8\Log|*.log
FileKey2=%CommonAppData%\avg8\scanlogs|*.log
FileKey3=%CommonAppData%\avg8\Log|*.xml
FileKey4=%CommonAppData%\avg8\update\backup|*.*
FileKey5=%CommonAppData%\avg8\Emc\Log|*.log

[AVG AntiVirus 2012]
ID=2268
LangSecRef=3024
Detect=HKLM\SOFTWARE\AVG\AVG2012
Default=True
FileKey1=%CommonAppData%\AVG2012\Log|*.log
FileKey2=%CommonAppData%\AVG2012\scanlogs|*.log
FileKey3=%CommonAppData%\AVG2012\Log|history.xml
FileKey4=%CommonAppData%\AVG2012\update\backup|*.*
FileKey5=%CommonAppData%\AVG2012\Emc\Log|*.log
FileKey6=%CommonAppData%\AVG2012\IDS\config|*List.zip.bak
FileKey7=%CommonAppData%\AVG2012\IDS\profile|globalLoadable.bak
FileKey8=%CommonAppData%\AVG2012\Temp|*.tmp

[AVG AntiVirus 2013]
ID=2313
LangSecRef=3024
Detect=HKLM\SOFTWARE\AVG\AVG2013
Default=True
FileKey1=%CommonAppData%\AVG2013\Log|*.log
FileKey2=%CommonAppData%\AVG2013\scanlogs|*.log
FileKey3=%CommonAppData%\AVG2013\Log|history.xml
FileKey4=%CommonAppData%\AVG2013\update\backup|*.*
FileKey5=%CommonAppData%\AVG2013\Emc\Log|*.log
FileKey6=%CommonAppData%\AVG2013\IDS\config|*List.zip.bak
FileKey7=%CommonAppData%\AVG2013\IDS\profile|globalLoadable.bak
FileKey8=%CommonAppData%\AVG2013\Temp|*.tmp

Edited October 6, 2013 by Nergal

[minmn]

Hi Nergal,

I hope I did the correct editing, so far. Previously I had tried to reinstall CCleaner, but it didn't fix anything.

Inside the registry I removed AVG2012 and AVG8 folders [after backing up the registry].

 

There is a typo error in my original post. I have AVG version 2014 [not 2013]. I did not do the next thing you typed above: EDIT: Internal CCleaner Code for the Above Entries:

 

I'm a tad confused about that last step. Nothing in my registry comes up looking like your photo copied entries above. See attached registry pictures.

Thank you for your kind assistance. - Mrs. M.

[Nergal]

The last part , if you mean the very last block of text I my post after the edit, is from ccleaner's internal code. Ccleaner currently doesn't clean 2014. If you create a winapp2 file (see my signature for explanation) and paste the one for 2013 in it (replace all mention of 2013 with the corresponding year 2014) you'll be able to clean it while the developers add it to the program directory. Hope that helps.

[minmn]

Greetings, Sorry for the long space between replies, but I get on the computer about once a week, on weekends.

Am I understanding that sometime in the near FUTURE Piriform will add cleaning of AVG 2014 to the program directory?

 

Excuse my ignorance, as I'm far less knowledgeable about computers than you; but I can follow directions once I understand.

I read the link about adding or creating an INI file. What in the creation of the INI file makes it a winapp2.ini verses a winapp1.ini ?

 

Is this what I should do to fix the problem, IF so, you recall nothing in my registry looks like this. Am I looking in the wrong spot?

 

[AVG AntiVirus 2014]

ID=2313

LangSecRef=3024

Detect=HKLM\SOFTWARE\AVG\AVG2013

Default=True

FileKey1=%CommonAppData%\AVG2014\Log|*.log

FileKey2=%CommonAppData%\AVG2014\scanlogs|*.log

FileKey3=%CommonAppData%\AVG2014\Log|history.xml

FileKey4=%CommonAppData%\AVG2014\update\backup|*.*

FileKey5=%CommonAppData%\AVG2014\Emc\Log|*.log

FileKey6=%CommonAppData%\AVG2014\IDS\config|*List.zip.bak

FileKey7=%CommonAppData%\AVG2014\IDS\profile|globalLoadable.bak

FileKey8=%CommonAppData%\AVG2014\Temp|*.tmp

 

Thank you for your patient reply. Mrs. M.

[Nergal]

Greetings, Sorry for the long space between replies, but I get on the computer about once a week, on weekends.

Am I understanding that sometime in the near FUTURE Piriform will add cleaning of AVG 2014 to the program directory?

 

Excuse my ignorance, as I'm far less knowledgeable about computers than you; but I can follow directions once I understand.

I read the link about adding or creating an INI file. What in the creation of the INI file makes it a winapp2.ini verses a winapp1.ini ?

 

Is this what I should do to fix the problem, IF so, you recall nothing in my registry looks like this. Am I looking in the wrong spot?

 

[AVG AntiVirus 2014]

ID=2313

LangSecRef=3024

Detect=HKLMSOFTWAREAVGAVG2013

Default=True

FileKey1=%CommonAppData%AVG2014Log|*.log

FileKey2=%CommonAppData%AVG2014scanlogs|*.log

FileKey3=%CommonAppData%AVG2014Log|history.xml

FileKey4=%CommonAppData%AVG2014updatebackup|*.*

FileKey5=%CommonAppData%AVG2014EmcLog|*.log

FileKey6=%CommonAppData%AVG2014IDSconfig|*List.zip.bak

FileKey7=%CommonAppData%AVG2014IDSprofile|globalLoadable.bak

FileKey8=%CommonAppData%AVG2014Temp|*.tmp

 

Thank you for your patient reply. Mrs. M.

You seem to have it correct except in your detect line you still have 2013

You name the file is winapp2.ini (winapp1 is the name of ccleaner's internal rules). And you can remove id= as it is not a needed line