Bozzy Posted September 13, 2010 Share Posted September 13, 2010 Hi all, I have a very strange issue with CCLEANER. I have been using it for years now on multiple PCs, and I have just installed it on my laptop and come across this issue. (Top program by the way, thx!) When I auto clean IE8 (windows 7 x64), CCleaner happily removes all the usual guff. Good so far. Fire IE8 back up and you can surf around with no issues at all. The trouble starts when you try and download ANY file (exe, rar zip doc pdf) either by clicking on a link or by right clicking and saving as. IE 8 sits there for ages with the getting file info window then times out with the following error message; "Internet Explorer cannot download ##File## from ##Site.com##. Internet Explorer was not able to open this Internet site" I can't download anything. I can fix it if I go into IE8's advanced settings and restore all default settings, but the same happens again as soon as you clean. This is a royal pain as each time it restarts you have to choose accelerators and providers / homepage etc. Anyone seen this before, or have any ideas? Link to comment Share on other sites More sharing options...
Moderators Nergal Posted September 13, 2010 Moderators Share Posted September 13, 2010 Yes, this occurs (rarely) with any cache deleting program (I use ie privacy keeper and the same thing occurs) (you'll also notice that you can't see flash content as well) the actual quick fix for this is MUCH simpler. Go to tools>Delete Browsing History uncheck everything (including preserve favorites website data) except temporary internet files. run it and this will immediatly fix the issue ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Bozzy Posted September 14, 2010 Author Share Posted September 14, 2010 Thanks for replying Nergal. Do you mean run CCleaner, then go into IE8's settings and just delete temporary internet files? I'm assuming this resets the folder structure and indexes? Link to comment Share on other sites More sharing options...
Moderators Nergal Posted September 15, 2010 Moderators Share Posted September 15, 2010 Thanks for replying Nergal. Do you mean run CCleaner, then go into IE8's settings and just delete temporary internet files? I'm assuming this resets the folder structure and indexes? yes and yes and it won't happen everytime you clean so really you just need to do it when you suddenly can't download (it fixes immediatly and you won't even have to restart ie8) ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Spaniard Posted September 18, 2010 Share Posted September 18, 2010 Hi Nergal. Thank you so much for that get round. I have been tearing my hair out. Your fix worked immedeatly. I only registered to say thanks Link to comment Share on other sites More sharing options...
pwillener Posted September 21, 2010 Share Posted September 21, 2010 I only registered to say thanks That's a nice thing to do! Link to comment Share on other sites More sharing options...
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