muchachos Posted November 7, 2009 Share Posted November 7, 2009 Hi, I`ve got problem with CCleaner. When in try to delete my files, CCleaner crash and shows window like this: attached file. What can I do to resolve this problem? Second image: Windows window of error Link to comment Share on other sites More sharing options...
fireryone Posted November 7, 2009 Share Posted November 7, 2009 Did the previous version work, or is this the first time using ccleaner? What version of windows are you running? fireryone Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted November 7, 2009 Moderators Share Posted November 7, 2009 Are you able to see which file it throws the error message up at? (Firery look at muchachos screenshot, he's running xp according to the specs at the top of the ccleaner screen!!) Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
muchachos Posted November 7, 2009 Author Share Posted November 7, 2009 Are you able to see which file it throws the error message up at? (Firery look at muchachos screenshot, he's running xp according to the specs at the top of the ccleaner screen!!) No, what I can see is this window and nothnig else. I use CCleaner for a few years (all versions) but I have never had this kind of bug. Month ago I`ve installed polish program called Odkurzacz and after that CCleaner does not work. I can scan and fix registry, analyze files but when I try to delete (Run CCleaner), the error message appears and CCleaner crashes. When I scan my disk (using Run CCleaner) and in the same moment use Firefox, this message does not appear. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted November 8, 2009 Moderators Share Posted November 8, 2009 Can some one what reads the language (polish?) of the original detailed error please write a translation for us english forumers ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
jim novak Posted November 8, 2009 Share Posted November 8, 2009 i am seeing a crash as well... Mine is actually handled, but not on the clean action... when i attempt to check the Tools, the Uninstall dlg crashes on enumerating installed items. I get the following message via an Unexpected Error dlg. When i try and report it via the report btton, it attepmts to close the applicaiton, but reports the same error message AtlThrow: hr = 0x80070057 CCleaner v2.25.1025 MS Windows 7 Ultimate 64-bit Intel Core2 Duo CPU T9300 @ 2.50GHz 4.0GB RAM NVIDIA GeForce 8600M GT CInstallationEnumAsync::Run Link to comment Share on other sites More sharing options...
Moderators Nergal Posted November 8, 2009 Moderators Share Posted November 8, 2009 No, what I can see is this window and nothnig else. I use CCleaner for a few years (all versions) but I have never had this kind of bug. Month ago I`ve installed polish program called Odkurzacz and after that CCleaner does not work. I can scan and fix registry, analyze files but when I try to delete (Run CCleaner), the error message appears and CCleaner crashes. When I scan my disk (using Run CCleaner) and in the same moment use Firefox, this message does not appear. Uncheck All Firefox check and try cleanwith firefox closed, does it still crash? If not check each one of the firefox seperatly and clean each time, until crash. then report back i am seeing a crash as well... Mine is actually handled, but not on the clean action... when i attempt to check the Tools, the Uninstall dlg crashes on enumerating installed items. I get the following message via an Unexpected Error dlg. When i try and report it via the report btton, it attepmts to close the applicaiton, but reports the same error message AtlThrow: hr = 0x80070057 CCleaner v2.25.1025 MS Windows 7 Ultimate 64-bit Intel Core2 Duo CPU T9300 @ 2.50GHz 4.0GB RAM NVIDIA GeForce 8600M GT CInstallationEnumAsync::Run I don't understand, this seems to be a seperate issue from the one being covered by this thread. Please start your own thread. Thanks ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Guest MrT Posted November 9, 2009 Share Posted November 9, 2009 Sorry to hear that you are having problems with the cleaning functionality of CCleaner. Does this also happen when you use the "Analyze" button? The best way to helps us is by analyzing/cleaning one item at a time: 1 - Uncheck every item in the Cleaner screen, 2 - check only one and press either "Analyze" or "Run Cleaner" (which ever gives you the problem), 3 - uncheck item checked in number 2, 4 - repeat step 2 until you went thru all items and don't forget to mark down those that gave you problem. Let us know. Thanks Link to comment Share on other sites More sharing options...
muchachos Posted November 9, 2009 Author Share Posted November 9, 2009 Problem solved. CCleaner has a problem with deleting cookies. After you remove them using Firefox, CCleaner began to work properly. // It is possible that I had a cookie that causes this bug. Link to comment Share on other sites More sharing options...
ioniancat21 Posted November 12, 2009 Share Posted November 12, 2009 I too began having the error today. It was after I installed the latest Windows Update for BITS and WinRM, KB960568 and 968930. There were also a couple more for Office although I'd figure those weren't the culprit. I too am getting this error opening the Uninstall module in the Tools section like someone above. I usually don't use CCleaner to uninstall however it's the first time I've ever had an issue with CCleaner. It still works doing everything else................. Link to comment Share on other sites More sharing options...
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