Charlene Posted September 29, 2009 Share Posted September 29, 2009 ... When trying to subscribe to the CCleaner Newsletter, the code you need to enter from the picture is never accepted as being written properly. It 'has' been written properly, but I keep getting an error message. I have tried to subscribe my sons e-mail 3 times using IE, and once using Opera. No go with either browser. ... Do you think the 'subscribe to newsletter' is broken ?? ... This is the error message. Thankyou for any help. An error has occurred -The answer you provided for the captcha image does not match the one in the form. Please try again. ... If you ate today, thank a farmer ! ... If you enjoy your freedom, thank a Vet ! Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted September 29, 2009 Moderators Share Posted September 29, 2009 Hi Charlene Are you using lower case or upper case (capitals) for the letters? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
ident Posted September 29, 2009 Share Posted September 29, 2009 Just worked perfectly for me. Maybe give an admin the email and they can enter the letters for you. No fate but what we make Link to comment Share on other sites More sharing options...
Admin MrG Posted September 29, 2009 Admin Share Posted September 29, 2009 Can you post a screenshot of an example that doesn't work? And we'll look into it Piriform.com - [CCleaner - Defraggler - Recuva - Speccy] Link to comment Share on other sites More sharing options...
Charlene Posted September 30, 2009 Author Share Posted September 30, 2009 Can you post a screenshot of an example that doesn't work? And we'll look into it ... Ok, the 2 screenshots should be here, with the chopped out e-mail address. ... btw, to answer 'hazelnut' above: I have tried exactly like the picture, which seems to be lower-case, and have tried all capital letters. No go with either. ... Thankyou all for your replys ... If you ate today, thank a farmer ! ... If you enjoy your freedom, thank a Vet ! Link to comment Share on other sites More sharing options...
ident Posted September 30, 2009 Share Posted September 30, 2009 Have you tryed on a different browser? What version of IE is that? It looks very old. No fate but what we make Link to comment Share on other sites More sharing options...
Charlene Posted September 30, 2009 Author Share Posted September 30, 2009 Have you tryed on a different browser? What version of IE is that? It looks very old. ... Yes, I've tried with both a) IE 6.0.2800.1106 and Opera version 10.00 / Build 1750 ... My operating system is Win98SE. I also have Firefox, that have not tried. Maybe I'll just go use Lynx and see what happens, or my shell account with lynx. Thakyou for the reply. ... If you ate today, thank a farmer ! ... If you enjoy your freedom, thank a Vet ! Link to comment Share on other sites More sharing options...
Moderators DennisD Posted September 30, 2009 Moderators Share Posted September 30, 2009 Just for extra info, the captcha won't work for me with Opera 10, but does work with Firefox. Link to comment Share on other sites More sharing options...
Charlene Posted September 30, 2009 Author Share Posted September 30, 2009 ... Now I've tried all my options for browsers. No go with anything I've got. ... Thankyou for the help, but I will just forget about getting the CCleaner Newsletter sent to my sons address. Thakyou for your time and effort in getting back to me. ... If you ate today, thank a farmer ! ... If you enjoy your freedom, thank a Vet ! Link to comment Share on other sites More sharing options...
fireryone Posted September 30, 2009 Share Posted September 30, 2009 If you don't have access to another pc to try with, maybe one of us could try the subscription for you. I'd be happy to, just PM your email address to me (or if you prefer, ask if one of the mods above could do it for you), don't post it in plain text on the forum. Then all you should have to do is click the validation link in the email. Unless the site has something against your sons address, it should be fine. fireryone Link to comment Share on other sites More sharing options...
ident Posted September 30, 2009 Share Posted September 30, 2009 If you don't have access to another pc to try with, maybe one of us could try the subscription for you. I'd be happy to, just PM your email address to me (or if you prefer, ask if one of the mods above could do it for you), don't post it in plain text on the forum. Then all you should have to do is click the validation link in the email. Unless the site has something against your sons address, it should be fine. I also suggested this to him/her by PM No fate but what we make Link to comment Share on other sites More sharing options...
Charlene Posted October 1, 2009 Author Share Posted October 1, 2009 If you don't have access to another pc to try with, maybe one of us could try the subscription for you. I'd be happy to, just PM your email address to me (or if you prefer, ask if one of the mods above could do it for you), don't post it in plain text on the forum. Then all you should have to do is click the validation link in the email. ... Thankyou for the offer, but when ident sent the offer by PM, I took him up on it. Unless the site has something against your sons address, it should be fine. ... heeheehee We're Canadian. No site should be against our address. ... If you ate today, thank a farmer ! ... If you enjoy your freedom, thank a Vet ! Link to comment Share on other sites More sharing options...
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