TonyKlein

As Hazelnut already said, he's the creator of A-Squared anti-trojan software: http://www.emsisoft.com/en/ Sounds familiar to you? Otherwise, right-click the entry in question in the CC Issues Results list, and choose 'Open in RegEdit'. In Regedit, rightclick the subkey ('folder') in question, and choose "Export > as txtfile" Post the contents of that textfile in your reply.

Any appliaction registered to the "Apppaths" key in the Registry can also be launched from the Run box (HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths) It's also possible to open most folders in the %System% directory directly from the run box: Start > Run > Temp Start > Run > Inf Start > Run > Fonts and so on. As well as all Control Panel Applets: Inetcpl.cpl Sysdm.cpl and much more.... Notepad /boot.ini will launch a Notepad window with the contents of your C:\boot.ini file

Way ta go, Tarun! (and thanks for the heads up, MrG.!)

I still have one machine running the operating system, really only because my bookkeeping software won't run on anything more recent than Win ME. Haven't tried it in Compatibility Mode, as my accounting software is not something I'm willing to experiment with...

Not sure I recall Windows 98 being able to issue that type of warning; could it have been one of your AVs crying foul? Or then again, I may of course be wrong... Whatever the case, I guess we sure agree on the principal premise.

It really is mainly because two AVs running residently IS in fact a very bad idea. It will weaken instead of strengten your defenses, as the two products might conceivably deny each other the right to deal with a baddie, with possibly dire consequences...

You're most welcome, good luck!

You're very welcome, Hapy days. I'm just sorry I couldn't be of more help. I do feel for you. Although I know this isn't going to help you right now, can I all the same advise you from now on to BACK UP your documents. You never know when an unfortunate incident like this might occur. Your harddisk could crash, your computer might even get stolen, you name it There's some excellent backup software available (Acronis True Image, Symantec Ghost, and others)

I'm afraid not, and this type of 'remote troubleshooting' really does have its limitations... As I said, it is really impossible for CCLeaner to remove stuff it wasn't programmed to do, so could all this be a very unfortunate coincidence? I really have no idea of what exactly happened there... BTW, if you remember the exact names of some of the files that have disappeared (document.doc, whatever.jpg, thing.txt) it can't hurt to try doing a Find Files for each of those filenames. You never know. How to Find Files on Your Windows Computer

Well, as I said, technically CCLeaner is unable to do this in the first place, so I'm baffled myself... Therefore I'm going to suppose for (only) a moment that your files aren't really gone, but only 'invisible' (please bear with me...) First, Double-click My Computer. Go to the Tools menu > Folder Options, and make sure that, on the View tab, "show hidden files and folders" is checked. Click 'Apply to all folders', then click OK In the My Computer window, doubleclick the C: drive (if that's where your documents folder is) in order to open it and reveal its contents, then doubleclick the Documents and Settings folder, then the folder bearing your User Name, and finally the My Documents folder in there. Is it still empty? If so, I wonder (without being at all certain) if this could possibly be due to some kind of system file corruption. Could you try the following: Go to Start > Programs > Accessories > System Tools, and choose System Restore. Click Next, then choose "Restore my computer to an earlier time". Pick a date and time a little before this happened, and when you were certain you still had those files and folders. Click Next, and allow System Restore to restore a previous registry and set of system files. Tell us how that goes...

Hi hapy days; welcome to the board. That wasn't directed to you, but to bourguignon. It seems that both your topics have now been merged, and some posts were removed in the process... But as I said in your original topic, CCleaner can't all by itself suddenly have "changed its mind" and decide it will now start deleting files in My Documents.... It wasn't programmed to, and it doesn't have a mind of its own.... This can only happen if someone 1) manually edits the winapp.ini or winapp2.ini file and adds the My Documents folder as an item to be 'cleaned'. or 2) adds the contents of the My Documents folder to the Custom Files and Folders to be cleaned. I do realize this information isn't likely to make you a lot happier, but I thought it might be a good idea to explain how CCleaner operates... You ARE referring to the contents of the following folder? "C:\Documents and Settings\Your User name\My Documents

You're very welcome - glad we were able to help.

That's good to hear, Daisy. All the same, it might not be a bad idea to do a general checkup by posting a HijackThis log as I suggested before. An increasing number of Rbot/Sdbot worms as well as other malware tamper with System Restore settings, and while your "symptoms" do not sound familiar it can't hurt to have a closer look.

Well, if Disk Space reserved for SR is set to 0 that would certainly have the (not so) desired effect, so that would certainly be something to check for. I'm afraid you're overestimating me there, Hazelnut. I really don't know all possible causes for every single existing Windows issue by heart... LOL I do think that carefully going over all Google Groups threads I linked to could possibly provide you with a few additional pointers.

Sure, that's why, like yourself, I recommended TweakUI. It will implement that restriction FOR you, wirthout the need to manually edit the Registry.

... I even found you a TweakUI 9x/2000 tutorial http://www.cnw.com/~josh/tweakui/tweakui.html NOTE: this is for a previous version of the application, but virtually all of it is still valid. One thing: I believe the "IE4" tab is called just "IE" in v1.33

TweakUI does a great number of things that CCleaner does not. Here's TweakUI for Windows 98: http://www.microsoft.com/ntworkstation/dow...g/NTTweakUI.asp It also has the option to delete the contents of the Recent folder on reboot. In addition, on the IE or IE4 tab, you can UNcheck "Add new documents to Documents on Start Menu". What that in effect does is introduce a "NoRecentDocsHistory" restriction, but whether it actually stops shortcuts from accumulating in the Recent folder as well I dunno; you'd have to test that...

Here's how you can access it (if you're running XP Pro): Doubleclick My Computer, then go to Tools > Folder Options, then select the View tab. UNcheck "Use simple file sharing", then click OK. If you're using XP Home edition, have a look here: http://wiki.djlizard.net/System_Volume_Inf..._within_Windows ... and once again, as Andavari as well as, as it now appears, Mr G., CC's developer himself have confirmed, there really is no way that CCleaner could delete your SR points, even accidentally, as it wasn't programmed to do so, and I can assure you it doesn't have a mind of its own... It really is a mystery...

Hi Daisy System Restore points are stored in the (hidden) C:\System Volume Information\_restore{********-****-****-****-************} ( = "CLSID" aka 'long number') folder The good (or maybe bad) news is, that, using the default settings, CCLeaner doesn't meddle with this folder, so something else is bound to be at fault here. One way to remove all System Restore points is disable SR and reboot. That will purge the folder, but I don't suppose that's something you did. There are in fact other reports of this issue (see these and these Google Groups threads, but I can assure you it's not because of anything CC may have done. Incidentally, I also suggest you post a "HijackThis log" in this section of the forum You'll find a sticky at the top of that section explaining how to go about that. It may be helpful to have a closer look at your configuration.

There's junk and then there's junk... What exactly were the files EasyCleaner removed, and does one really want or need them removed? A log file of what exactly it was EC did would be useful... The nice thing about CCleaner is that it is user configurable. In addition to what it removes by default, you can specify additional files/folders or registry keys you want CC to remove, and therefore it is hard to see how it could ever be outdated, at least for the forseeable future...

No. Used with the default settings CCLeaner is simply UNable to remove system files, or files/folders belonging to third party applications... What is the email application in question, and what exactly were those files you think CCleaner might have removed? (exact location, names, extensions)

What happens if you try opening Internet Options? Are you getting that same error message, or is it something else? Also, please go to the C:\Documents and Settings\JJ Abodeely\Local Settings\Temporary Internet Files\Content.IE5 folder (you need to have hidden and operating system files set to show). Do you indeed have an index.dat file in that folder?

I read here that, although if during the install, KAV detects another AV running on your PC, it will certainly advise you to uninstall it. However, you can do that OR you can disable the existing AV program and then press Yes to continue. That only stands to reason, as I do know a few folks that use KAV as a backup scanner to their resident AV. Also, here is a Kaspersky Forum thread where RejZor, whom I know from other security forums as an experienced malware researcher says: One of those two options ought to do the trick for you, I should think.

That's good to hear, Jillian, glad to help.

In IE, go to Tools > Internet Options. In the Temporary Internet Files section, press 'Settings'. What does it say the Current Location of the Temporary Internet Files folder is? Next, go to Start > Run > Regedit, and drill down to the following registry key ("folder") HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders In the right pane of the User Shell Folders subkey, what are the exact value data of the "Cache" value ("line")