seamaiden

If you go into Safe mode and then run CCleaner, it may get rid of all that ZoneAlarm stuff. Sometimes Safe mode can remove things that are hard to remove in Windows mode.

Kindly explain what the /q and /s switches do. Thanks.

If you are mass deleting files, Windows will stop at the first file it cannot delete. It is often best to delete certain temp files in Safe mode if you get a lot of errors that files are in use by Windows. ZoneAlarm temp files are a good example, but here are some that can be stubborn. C:\Windows\Temp\*.tmp C:\Windows\Internet Logs\*.tmp C:\Windows\Internet Logs\*.dmp C:\Documents and Settings\[username]\Local Settings\Temp\*.tmp (Windows XP RTM/SP1/SP2)

Try cleaning with both of these UNCHECKED: Windows -> Advanced 1. Menu Order Cache 2. Tray Notifications Cache

What kind of security software do you have installed? You may need to create an exception in one of them to allow CCleaner to run.

If I had to choose ONE feature for you to implement in the next release of CCleaner, it would be the option of includes/excludes lists where the user can choose what to delete and what to keep. The user must be able to select individual files and folders in the ANALYZE list and CLEAN list.