ChuckR Posted December 23, 2015 Share Posted December 23, 2015 I downloaded ccsetup513.exe and it runs till a page recommending Google Chrome. The only active action is BACK. Does CCLEANER require IE? I don't have it, only FireFox. From 512 I go nowhere when I click to check for updates. I run Windows 7 Professional 64bit Link to comment Share on other sites More sharing options...
Moderators Andavari Posted December 23, 2015 Moderators Share Posted December 23, 2015 The requirements don't mention IE as being required. See here towards the middle of the page for the requirements: https://www.piriform.com/ccleaner/download For install problems see here: http://forum.piriform.com/index.php?showtopic=5739 Link to comment Share on other sites More sharing options...
ChuckR Posted December 27, 2015 Author Share Posted December 27, 2015 I deleted the 5.12 Version and tried 5.13 with no luck. I then tried to install the 5.12 version with the same issue Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted December 27, 2015 Moderators Share Posted December 27, 2015 Have you tried using the slim version instead? https://www.piriform.com/ccleaner/builds Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
ChuckR Posted December 28, 2015 Author Share Posted December 28, 2015 I tried Slim and it won't install. Windows won't install. Says it can't find device, path, file. I have unblocked it as it came from another computer. I run it as Administrator and have set properties to Administrator. I will try in SAFE with NETWORK. SAFE alone didn't work. Frustrating Link to comment Share on other sites More sharing options...
Moderators mta Posted December 28, 2015 Moderators Share Posted December 28, 2015 I tried Slim and it won't install. What error message do you get? Windows won't install. Say what !? That needs further explaining. I have unblocked it as it came from another computer. Please explain. Any reason why it didn't come from the Piriform website? If the Slim build hasn't worked, try the Portable build. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
ChuckR Posted December 28, 2015 Author Share Posted December 28, 2015 CRAZY I downloaded the zip file and in the processing things got loaded to a TEMP folder. I finally found the zip and much to my surprise I found an executable of the 5460 version. It ran and worked. What the problem was or is I have no idea. Thanks for the suggestions. I wonder what else is hidden there. Link to comment Share on other sites More sharing options...
Moderators Andavari Posted December 28, 2015 Moderators Share Posted December 28, 2015 What the problem was or is I have no idea. Check your antivirus logs, some will silently block files or delete them without notifying, I had a recent run in with that with Avira and a false positive. Also check your firewall logs because during setup CCleaner supposedly phones home to make sure you're installing the newest version. Link to comment Share on other sites More sharing options...
blue513 Posted December 31, 2015 Share Posted December 31, 2015 Two observations regarding this thread: First: Piriform's download of this update is larger and they do not provide a checksum. Note: Only Filehippo provides an MD5 checksum that I could find, see: http://filehippo.com/download_ccleaner/tech/. I don't personally know if this is typical of CC updates, but it does strike me as unusual. Second: Piriform directs their CC users to Filehippo to download the free version of the CC update, whose file contents are different from the same update offered at the Piriform website? Isn't this also kind-of nuts? MD5 is no longer considered secure, if so, wouldn't one of the newer algorithms be a better choice? For instance SHA256. For Windows users, running from within PowerShell, SHA256 is the default, just enter, "get-filehash Downloads\ccsetup513* | Format-List", and presto you get the SHA256 checksum. To get the MD5 output the,"-Algorithm MD5" must be inserted following the file name. Neither update version works for me and both updates fail in the same manner, so I guess it may be academic. Do any of you have any insights into what is going on here? I've attached the outputs from Get-FileHash while used within Windows PowerShell. Below is a description of how the update fails for me in the unlikely outcome that my attempted updates have anything to do with this thread: I start by downloading the update, and then do a virus scan and test the checksum (both of which are good). Next I start the update and not much happens after that. Basically what I'm left looking at is a dialog box display, "Please wait while setup is loading...unpacking data: 70%". I'm using Win 8.1 and have been using CC for years. The procedure I'm using to perform the update is the same as I've always used. Currently using V5.12.5431 and it is working fine. I abort the attempted update by using Task Manager. It doesn't matter which update file I attempt the update with, they all fail the same way. ccsetup513.txt Link to comment Share on other sites More sharing options...
Moderators Andavari Posted December 31, 2015 Moderators Share Posted December 31, 2015 (edited) @blue513 Try the Slim build (installer without Google), or the Portable build (zip without Google) from here: https://www.piriform.com/ccleaner/builds Member Trium had posted a few days ago to try installing without an Internet connection. Here's some other won't install solutions: http://forum.piriform.com/index.php?showtopic=5739 Edited December 31, 2015 by Andavari Link to comment Share on other sites More sharing options...
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