Lord Frog Posted October 22, 2010 Share Posted October 22, 2010 I am Currently running Windows 7 Ultimate x64 Edition with latest updates and patches. I downloaded Version 2 Beta and tried the defrag on boot option and recieved a Blue Screen O'Death. I will post later with the error number but as a heads up to other Windows 7 Users try on a virtual machine or something first. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted October 22, 2010 Moderators Share Posted October 22, 2010 Do you still have the Windows minidump file? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
mr don Posted October 23, 2010 Share Posted October 23, 2010 Unnecessary remarks removed by moderator. Please keep on topic Mr Don. Have you by chance tried the compatibility mode to test it in? Right click on Defraggler & choose properties. Go to compatibility tab & choose an older OS like Vista or XP & click ok. Also, try running it in safe mode to eliminate the possibility that a program/setting/malware may be causing interferance. Press f8 key on reboot till safe mode option comes up. Post back if it runs in safe mode. Link to comment Share on other sites More sharing options...
cyberrufus Posted October 24, 2010 Share Posted October 24, 2010 I got the same thing on Windows 7 32 bit. Link to comment Share on other sites More sharing options...
Lord Frog Posted October 25, 2010 Author Share Posted October 25, 2010 Do you still have the Windows minidump file? No I don't have the minidump file. But I have a Virtual Machine I can test it in to get another one. Unnecessary remarks removed by moderator. Please keep on topic Mr Don. Have you by chance tried the compatibility mode to test it in? Right click on Defraggler & choose properties. Go to compatibility tab & choose an older OS like Vista or XP & click ok. Also, try running it in safe mode to eliminate the possibility that a program/setting/malware may be causing interferance. Press f8 key on reboot till safe mode option comes up. Post back if it runs in safe mode. Compatibility mode would only work when it is running in the native windows environment. It wopuld have no affect on the pre-boot defragmentation of a hard-drive since windows doesn't load. Same thing for the safe mode this wouldn't affect the pre-boot defrag either. Link to comment Share on other sites More sharing options...
Lord Frog Posted October 26, 2010 Author Share Posted October 26, 2010 Screenshots.pdf Above I have attached a couple of screenshots of the setting I selected and a picture of the Blue Screen. I can not find my windows minidump file. If I can offer anything else to help let me know. Edit: The error code at the bottom is 0x00000074 Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted October 27, 2010 Moderators Share Posted October 27, 2010 Have a look here http://support.microsoft.com/kb/326679 Also if you used your ccleaner before looking for the minidump (it's in c\windows for those who don't know) then it will be gone as cc cleans them. Trick is to move the dumpfile to your desktop before you clean if you want to keep it. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
romanoff Posted October 27, 2010 Share Posted October 27, 2010 We are currently investigating this issue. Link to comment Share on other sites More sharing options...
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