nukecad

Mmm, I'm wondering if perhaps you made a typo in your email address when renewing. It happens; and when it does a new account and key gets sent to limbo at the mistyped address. I'll ask a staff member to take a look for you.

As you note we mods have been pushing for that change for a number of years now (more like 10 than 5) and despite the promises it has still not happened yet. TBH it shouldn't be that difficult to change the UI, they are doing that all the time and had no problem adding new buttons for the Performance Optimiser and Driver Updater. I guess it's just a question of priorities, and someone telling the devs to 'move the reg cleaner now'. Maybe they'll finally move it when they run out of room for new buttons there? (PS. If the post is the one that I'm thinking of then the Admin who posted that promise publicly, Dave CCleaner, no longer even works for Piriform).

They may require an extra step during the upgrade that the Software Updater cannot give them. eg. sometimes an update will require elevated permission to install. Have you tried doing the update from within the apps themselves rather than from CCleaner?

There is a Free 14 day trial of the buisness version, CCleaner Cloud, so that you can evaluate it. You can get the trial here: https://www.ccleaner.com/business

Thanks for letting us know what the cause of your issue was, as it wasn't CCleaner at all then I'll close this thread.

Defreggler, Recuva, and Speccy havn't had update for years (the last ones were about the new licencing system and not functions). And then I assume that they expect CCleaner itself, the CCleaner Browser, and Kamo to each have their own automatic updating turned on.

As long as you kept the same licence key then adding the extra month (April - May) should happen automatically but it can take a few days to show. Cashback offers take much longer than 24 hours to process- what did the cashback conditions say? They usually give 'up to' a date about a month after your purchase for the cashback to be made.

Recuva does not "create" data, it just recovers what is already there. Are you saying that you wrote the recovered data back to the drive that you were recovering from? That is something that you should NEVER do, it can/will overwrite what you are trying to recover before it has been recovered. You should always recover to a DIFFERENT DRIVE. (It does warn you about that when recovering). If you have recivered back to the original drive then the original data is now probably lost for good. You could try running Recuca again and saving anything that it might recover to a DIFFERENT DRIVE but I wouldn't hold out too much hope now.

@Fox12 @geoffrey I have flagged up your complaints about the service you have (not) had for staff attention.

Check your email spam folder for a renewal confirmation, they do sometimes end up in there. If it's a renewal then the key won't change, you keep the same key. The expiry date in CCleaner itself (Options>License Key) will change but it may take a few days to happen. You can also click on 'My Account' where you will find a 'Manage my license' link:

If you are meaning in Health Check then click on the down-arrow next to 'Security' on the results screen and it will then show you what it has found to be updated. You can untick whatever has been found if you don't want Health Check to update that app at that time. eg. Mine has just found a Firefox update which I haven't applied yet (I'll untick it and let Firefox update itself next time I open Firefox):

That linked post above tells you what to turn off:- 'Startup Boost' and 'Continue running background extensions...'

What drivers is it finding to update? If the scan is still sticking and not completing then do a 'Restart' (not Shutdown) of your computer then try again. No but it's often quicker to get replies/solutions here. If you want to raise a support ticket then you can use the form here: https://support.ccleaner.com/s/contact-form?language=en_US&form=general Make a note of the ticket number while it's onscreen. You will get an automated email reply with a few generic suggestions (which you have probably already tried), and then sometime later a reply email from a real person.

Curious, like I say I have never seen or heard of this happening. Can you screenshot all your ticks/unticks for custom clean, both for the Windows and the Applications tabs? It will take a few screenshots to show them all. That might help identify which one may be causing this for you.

See the steps here, It's a couple of years old but AFAIK the settings are still the same in Edge on Win 11: