cterry877 Posted April 23 Share Posted April 23 I paid for Premium renewal and confirmed through my credit card transaction. I have yet to receive a new key or anything else. I opened a ticket but nothing. Any suggestions before I dump CCLEANER after being a customer for years and file a chargeback? It's a shame that a customer has to waste time after paying for a product like this. Thanks for your help! Link to comment Share on other sites More sharing options...
Moderators nukecad Posted April 23 Moderators Share Posted April 23 Check your email spam folder for a renewal confirmation, they do sometimes end up in there. If it's a renewal then the key won't change, you keep the same key. The expiry date in CCleaner itself (Options>License Key) will change but it may take a few days to happen. You can also click on 'My Account' where you will find a 'Manage my license' link: *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
cterry877 Posted April 26 Author Share Posted April 26 Thanks but I checked that and the license key is still showing my expired one. Still now new key or email a week later after paying. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted April 26 Moderators Share Posted April 26 Mmm, I'm wondering if perhaps you made a typo in your email address when renewing. It happens; and when it does a new account and key gets sent to limbo at the mistyped address. I'll ask a staff member to take a look for you. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
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