Why is the driver update option not functioning properly?

[cterry877]

Ever since the last upgrade, the driver update does not work.  It hangs and will not complete. I am using the paid pro version. And seriously, is the community board now the only way to get support?

[cterry877]

Even scanning for driver updates does not completed now.

[redwolfe_98]

have  you updated ccleaner to build 6.23? if not, try that.

[cterry877]

Yes, I am on the current version via updates. 6.23.11010

[nukecad]

What drivers is it finding to update?

If the scan is still sticking and not completing then do a 'Restart' (not Shutdown) of your computer then try again.

 

On 20/04/2024 at 04:04, cterry877 said:

 is the community board now the only way to get support?

No but it's often quicker to get replies/solutions here.

If you want to raise a support ticket then you can use the form here: https://support.ccleaner.com/s/contact-form?language=en_US&form=general
Make a note of the ticket number while it's onscreen.
You will get an automated email reply with a few generic suggestions (which you have probably already tried), and then sometime later a reply email from a real person.

[cterry877]

Thanks. I believe that.