CJUK Posted March 14 Share Posted March 14 I've been running the free version of CCleaner on a WIndows 11 PC for more than a year. Today I attempted to upgrade to the Pro version. I completed all the credit card details, but have no idea how CCleaner knows who I am. I wasn't asked for an email address. In the 'My Account' (top right) on the CCleaner app there's no indication that CCleaner does either. I can't see how I can create a personal account. How do I upgrade? Link to comment Share on other sites More sharing options...
Moderators nukecad Posted March 14 Moderators Share Posted March 14 2 hours ago, CJUK said: Today I attempted to upgrade to the Pro version. I completed all the credit card details, but have no idea how CCleaner knows who I am. I wasn't asked for an email address. I agree that doesn't sound right. How were you doing this? Had you clicked Upgrade within CCleaner itself? Or was it from a pop-up? Or from a website? *** Out of Beer Error ->->-> Recovering Memory *** Keep getting logged out of websites? See this link: https://community.ccleaner.com/topic/67601-saved-passwords/#comment-349999 Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link: https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
CJUK Posted March 14 Author Share Posted March 14 I clicked 'upgrade' in the CCleaner App. I subsequently Googled 'upgrading to CCleaner Pro' and went to the Cleverbridge secure.ccleaner.com site. That was fine and I was able to upgrade and get an upgrade ref no. It's a bit unnerving to put all your cerdit card details into a form generated by the CCleaner App and nothing comes back ... I'll need to check I haven't been charged twice. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted March 14 Moderators Share Posted March 14 Good to hear you seem to have it sorted out. You may have actually purchased 2 licence keys now. (Just not been sent one of them because there was no email to send it to). I will flag this up to the staff about the upgrade link not asking for your email, that is definitely odd. So odd that I would also keep a close eye on your card account for a while, just in case. *** Out of Beer Error ->->-> Recovering Memory *** Keep getting logged out of websites? See this link: https://community.ccleaner.com/topic/67601-saved-passwords/#comment-349999 Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link: https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
CJUK Posted March 15 Author Share Posted March 15 Thanks for the heads-up on double purchase... Link to comment Share on other sites More sharing options...
Admin Laurence CCleaner Posted March 15 Admin Share Posted March 15 Hi @CJUK, I have asked our support team to follow up with you on this issue. If you don't receive their email withing 2 working days, please check your spam folder. Link to comment Share on other sites More sharing options...
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