Richard Perkins Posted March 13 Share Posted March 13 I have used CCleaner free version for years but then this week could not open it. Tried downloading then tried uninstalling to re-install. All no good so I am stuck. I want to uninstall it then install the latest. How? Link to comment Share on other sites More sharing options...
Moderators nukecad Posted March 13 Moderators Share Posted March 13 Are you having a problem installing or is it simply not opening after the install? The usual questions: What Windows version are you on? If it isn't Defender then what Antivirus are you using, and what version is it at? One more, are you using an Administrator account or a Standard user? If it's a problem installing then try using the 'Slim' installer which you can download from here (3rd one down): https://www.ccleaner.com/ccleaner/builds PS. You don't need to uninstall first, just run the installer. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Richard Perkins Posted March 13 Author Share Posted March 13 Thanks for your quick response - I am on my PC with Windows 10. I use Malwarebytes security as well as Defender. When I tried to download a new version it seemed to go to about 98% install then stopped. When I tried to uninstall, I got a list of data which was deleted then a list of data which said it could not load. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted March 13 Moderators Share Posted March 13 Just try using the Slim installer. (I've just run it here to update mine to v6.22). Do the first run of CCleaner from the installer itself (that can sometimes help with Windows Standard User accounts): *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Richard Perkins Posted March 13 Author Share Posted March 13 Thanks. Will try that Link to comment Share on other sites More sharing options...
Richard Perkins Posted March 13 Author Share Posted March 13 No good I am afraid. When I click to install the little blue circle goes round and round and nothing happens. At the same time an uninstall which I started is still trying to uninstall but it lists a whole load of data (predominantly CCS and CCL files) which it says it cannot load, (presumably prior to uninstallation). I seem to have a conflict between my uninstall action and the new version you highlighted. Dont know where to go next? Link to comment Share on other sites More sharing options...
Moderators nukecad Posted March 13 Moderators Share Posted March 13 Personally I would end those stuck tasks using Task Manager and/or "Restart" the computer. Then try the install again *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Richard Perkins Posted March 13 Author Share Posted March 13 Ok. Turning off and restarting is a good plan. Thanks for your time. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted March 13 Moderators Share Posted March 13 No problem, I just happened to be here when you posted, I'll pop back later to see how you got on. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
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