EReddick Posted February 4 Share Posted February 4 On 1/8/24 I received a request to resubscribe to my 2-year subscription for 5 devices. I did so, for $128.05 and it correctly appeared on my credit card statement. On 2/3/24 I another resubscription for 2-year subscription for 5 devices appeared on my credit card for $85.39 which I assume was because I must have been setup for automatic renewal. How do I get my money back for the duplicate payment (preferably for the more expensive one)? I have not been able to find a way to contact CCleaner about this--there is no email address or phone # to call. Link to comment Share on other sites More sharing options...
EReddick Posted February 4 Author Share Posted February 4 Please delete previous entry. I made a mistake and was not charged twice. Wish there were a way to edit or delete post! Link to comment Share on other sites More sharing options...
Moderators nukecad Posted February 5 Moderators Share Posted February 5 Mistakes do happen, good that you found it before taking time trying to chase it up. It should have told you on your order confirmation/invoice how to contact Cleverbridge or CCleaner if needed. Support can be contacted by email, it's simply support@ccleaner.com Or there is a form here to raise a support ticket: https://support.ccleaner.com/s/contact-form?language=en_US&form=general *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
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