HeyDog! Posted January 16 Share Posted January 16 (edited) New puter, installed CC but it's the trial, now how do I get my key? I did this license lookup three times, but the email never arrives. Edited January 16 by HeyDog! Link to comment Share on other sites More sharing options...
Moderators nukecad Posted January 16 Moderators Share Posted January 16 If it's the FREE trial - ie. if you haven't paid anything for it - then it doesn't need a key. It should say "CCleaner Professional" (with 'trial' somewhere) at the top when you open it. If you want to keep using it as Professional after the trial period emds then you either purchase a licence and get a key, or it reverts to the Free version. There is nothing to 'look up' until you have purchased a licence, and CCleaner don't even have your email on record until you have purchased. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
HeyDog! Posted January 16 Author Share Posted January 16 Yeah I had the pro and want to get the lic key back to register the pro version. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted January 16 Moderators Share Posted January 16 You need to use the same email address that you originally used when purchasing pro, the reply will be sent to that email address. If you don't see it then check the email's spam folder in case it went into there. I assume that this licence is still valid and hadn't expired? *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
HeyDog! Posted January 17 Author Share Posted January 17 I did the license lookup three times, but the email from them never arrives. Where else can I contact CC support about this license key? Link to comment Share on other sites More sharing options...
Moderators nukecad Posted January 17 Moderators Share Posted January 17 Odd that it isn't sending you one, that is usually because of an incorrect email address (being misstyped. or changed is the most common). Then it does sometimes end up in the users spam folder. It the lookup tool isn't working for you then you will need to contact support for help, we can't access licence details here. You can use this form to raise your request: https://support.ccleaner.com/s/contact-form?language=en_US&form=general Be aware that support are backlogged at the moment and although you will get a ticket number when using the form, and an acknowlegement email, it's taking much longer that usual for a person to reply. (It can be a week or even longer). *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
HeyDog! Posted January 17 Author Share Posted January 17 yeah I did that form yesterday and again just now, never received the acknowlegement email for either .. Link to comment Share on other sites More sharing options...
HeyDog! Posted January 17 Author Share Posted January 17 is batucabas.sbs the domain it would come from? Link to comment Share on other sites More sharing options...
Moderators nukecad Posted January 17 Moderators Share Posted January 17 I have never heard of that domain. According to Whois that domain was only created 27 days ago. Emails from CCleaner support come from 'support@ccleaner.com' If you are not getting a reply from the form then try emailing the support@ccleaner.com address directly. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
HeyDog! Posted January 18 Author Share Posted January 18 OK that support email worked, got my key and am all set! Thanks for the help! Link to comment Share on other sites More sharing options...
Moderators nukecad Posted January 18 Moderators Share Posted January 18 Good, thanks for letting us know. That was a quick response from support and more like what we were used to seeing before, hopefully it's a sign that those support backlogs have now been cleared. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
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