Hylton Smith Posted January 11 Share Posted January 11 Greetings! Hope you all have a great New Year! Please assist. My Computer crashed due to a Windows 11 partition issue. I cannot retrieve my license key. I reinstalled the OS and I am progressively reinstalling my apps. Recently I have renewed my CCleaner Pro subscription. I have the proof of payment. The email address on my Profile address was used: {email redacted} I have completed the License Key request several times. I have received no response. Regards Hylton Link to comment Share on other sites More sharing options...
Moderators nukecad Posted January 12 Moderators Share Posted January 12 Please do not put your email in public view, unless you want a lot of spam that is. Quote The email address on my Profile address was used: When using the licence lookup tool you have to use the email address that was used to purchase CCleaner. If you are still having problems using the lookup then you should contact support for assistance. You can use the form here to raise your request: https://support.ccleaner.com/s/contact-form?language=en_US&form=general Please be aware that support are very busy at the moment and although you will get a ticket number when using the form, and an acknowlegement email, it's taking much longer that usual for a person to reply. (A week or longer). Please also note that as it tells you in the email opening another ticket may put you back down the queue and so further delay the response. (That's just the way that the automated queueing system works). *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Hylton Smith Posted January 12 Author Share Posted January 12 Thank you for your advise and response. Have a great day! Link to comment Share on other sites More sharing options...
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